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Crowne Plaza Memphis East

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483 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Memphis East
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Showing 476: English reviews
Pensacola Beach, Florida
Reviewed 2 March 2016 via mobile

I judge Hotels much on their gym, that's where I spend most of my time when I'm at the hotel. Although this gym had plenty of equipment, none of the TVs on the equipment work, nor did the TV hanging on the wall. There are no towels, no water, no sanitary wipes. It's pretty sad. Hotel is dated and rooms...

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Helpful?
1Thank Mark W
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Good Morning Mark W. Thank you for your review. I would like to extend my apologies for the lack of attention to the fitness center. I will reach out to our Engineering department to have the equipment thoroughly inspected. As far as the housekeeping part of the equation I will address myself. I do hope that you will give us...

Murfreesboro, Tennessee
Reviewed 23 February 2016

Myself and my grown daughter and cousin stayed here for two days last July. We booked this to be close but not on top of the action in downtown Memphis. The hotel is decent, close to the freeway. It's not really walking distance to anything but a couple of fast food restaurants, but a 20-30 minute drive to major shopping...

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Helpful?
Thank Jane D
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Good Afternoon Jane D, Thank you for your review. We are actually about to begin the renovation of our hotel. We hope that you can come and give us another chance if your travels bring you back to Memphis this year.

Memphis, Tennessee
Reviewed 14 February 2016

dinner and drinks at the bar, followed by a soak in the Jacuzzi is just what we needed. the ladies at the bar Shaketha and Raquel were awesome!! very friendly and accommodating. bad with the names but EVERYONE at the desk was very friendly and professional. cant comment on the breakfast because we slept right through it after the relaxing...

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Helpful?
Thank Lori L
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Lori, I'm delighted to hear that you enjoyed your stay while you were with us. We look forward to seeing you again for your upcoming stay.

Nashville, Tennessee
Reviewed 12 February 2016

Great service and wonderful associates. I had one issue with my room and management was right on it and very helpful! I made a call to the front desk and the hotel manager came to the room right away. Mistakes happen and they were expeditious about making our stay a good one. I would recommend this hotel to anyone. We...

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Helpful?
Thank Sheryl H
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Sheryl H, Thank you for your review. I must admit, at times mistakes do happen. It is our process to put our best foot forward to make it right when situations do arise. Please come back to visit us when your travels bring you back to Memphis.

Reviewed 11 February 2016

Try to stay here every chance I can when in Memphis, as long as it's not to far from where I'm working. Very excited to see what the new renovations have in store for one of my favorite hotels. Even if there are price increases...I think it will be well worth it. The check-ins are always smooth and Mahogany is...

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Helpful?
Thank Neal_Hartman
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Neal_Hartman, Thank you for your review. Mahogany is truly a gem and we are glad to have her on our team. We look forward to your next visit!

Paris, Kentuc
Reviewed 31 January 2016

Without much planning we booked this hotel online. It is older but in excellent condition; friendly & helpful staff & nice breakfast. After check-out the next day my husband realized that he had lost a very valuable ring!! We were heartsick & after tearing the car apart, I called the hotel back...I asked to speak to the manager on duty...a...

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Helpful?
Thank Kayto1005
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Kayto1005, Thank you for you review. I will be sure to pass this compliment on to Jeffrey and his manager. Please feel free to visit us again the next time your travels bring you to Memphis.

Saint Peters, Missouri
Reviewed 29 January 2016 via mobile

I read the reviews and thought a few were a bit harsh on the hotel. It is an older hotel but for the most part is up to date. Our room was clean and a bit bigger than I expected. The employees were all incredible and everyone made us feel so welcomed! The pool was warm which I loved because...

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Helpful?
Thank kristinaw898
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Kristinaw898, Thank you for your review of the hotel! We are delighted that you and your family enjoyed your stay with us. While our hotel condition is not where we would like it to be, we still believe in 5 star service. Please come back to visit us again.

Chicago, Illinois
Reviewed 20 January 2016

Beautiful lobby and very professional front desk. I have a little status with IHG and was upgraded without asking. Nice room with a stunning view. Heat was quiet and TV first class. Had takeout from bar, great brisket sandwich.

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Helpful?
Thank Jim H
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Jim H, Thank you for your review of the hotel. We hope you decide to stay with us again when your travels bring you to Memphis.

Fort Leonard Wood, Missouri
Reviewed 19 January 2016

Tired. Old. Neglected. The CR Memphis East reminds me of an older rental property where the owner no longer invests in upgrades out of indifference, or careful calculation, based on the accountant's counsel. The room was mostly clean, but ceiling damage near the vent, the dented lampshade, the broken door on the TV cabinet, the missing faucet aerator, the flickering...

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Helpful?
2Thank CKMBA1A
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Dear CKMBA1A, Thank you for taking time to provide review of your recent stay. Allow me to extend my sincere apologies for the sub par and unacceptable service. I will admit, we do some hotel condition opportunities that we are addressing. That however has nothing to do with cleanliness. The items that you described have been overlooked but they will...

Reviewed 10 January 2016 via mobile

The room was clean, bed was comfortable. It was also in a convenient quiet location close to the interstate. Breakfast the next morning was pretty decent. However there was only one washcloth and after 2 hours they hadn't brought more at my request.

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Helpful?
Thank John T
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Good Evening John T, Thank you for taking time to provide feedback from your stay. Please allow me to extend my apologies that we did not have enough have towels in your room to accommodate your stay. If we can ever be of assistance to you on a future stay please feel free to reach out to the hotel directly.

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Marriott Memphis East
Marriott Memphis East
#37 of 136 in Memphis
161 reviews
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,919 - ₹ 12,369 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5