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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Memphis East
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Showing 483: English reviews
Lake Saint Louis, Missouri
Reviewed 24 October 2016 via mobile

We recently stayed there with a couple of soccer teams and had a great experience. Kim, with group sales, was very accommodating and wonderful to work with and all of the staff we encountered were great. We had one of the new renovated rooms which was also very nice!

1Thank michharv13
Saint Louis, Missouri
Reviewed 24 October 2016

The hotel is under construction right now so it isn't the best place to be. We stayed on the second floor which is not renovated, it wasn't terrible but the bathroom definitely needs work. All of the staff members were welcoming and nice. However, when we asked for an updated room they did not accommodate us but did so for...

1Thank MeagS2012
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear MeagS2012, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff. However, I was concerned to see that you were not impressed with our property due to the ongoing upgrades. I would like to apologize for any inconvenience this...

Reading, United Kingdom
Reviewed 19 October 2016 via mobile

Bitterly disappointed in our stay at this hotel. When I booked there was no indication on the website there was a refurbishment going on. They start hammering at 7.30 in the morning and that does not bother me as I am an early riser, but this should not be advertised as a 4 star at the moment. The only decent...

2Thank Kelly D
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Kelly D, Thank you for your stay and for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. It is regrettable you did not enjoy your stay at our property due to the ongoing renovations. Please...

Fresno, Texas
Reviewed 18 October 2016

I really like the hotel location...quick and easy access to the freeway...not too far from downtown and local attractions. Staff was extremely friendly, accommodating and resourceful; waitstaff was pleasant and helpful. Can't wait to visit again and see the new renovations!

1Thank Kendrea B
Reviewed 5 October 2016 via mobile

I stayed at this motel for two nights. The area it is in seems pretty rough. Wouldn't have felt safe walking at night. It is secured with a security gate. The motel was probably once a high end place, but is a bit run down. They are in the process of renovations, but never saw any evidence of it. I...

Thank Vickie M
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Vickie M, Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We greatly appreciate your kind words regarding our staff. However, we regret letting you down on some aspects of your stay. We...

Reviewed 21 September 2016 via mobile

This hotel is located across the street from a very nice office complex. The whole hotel perimeter is enclosed in an iron fence. Inside, the lobby is comfortable and welcoming. Restaurant was ok. Bar was fine. Staff was very pleasant and helpful. The rooms are in the process of being remodeled. I stayed in a recently remodeled room which was...

Thank dancas547
Reviewed 13 August 2016

I flew down from Atlanta, GA to attend my niece's graduation at the Fed-ex Forum; she received a Master of Science degree in Speech and Pathology Therapy from the University of Memphis. The outside of the hotel looks amazing! The "hot" breakfast was DELICIOUS! You could choose from grits, eggs, bacon, sausage, potatoes, cereal, fruit, juice.....many choices to please everyone!...

Thank QueenBrie
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

QueenBrie, Thank you for your review and rating! I'm delighted to know that we were all of the things that you required while you stayed with us. Please feel free to visit again anytime!

Reviewed 2 August 2016 via mobile

Our experience with CP was surprisingly below average. We had dingy, dated but moderately clean rooms. The hallway carpets and wallpaper had seen better days. The only saving grace was the helpful staff. Can't comment on the breakfast- didn't make it that far.

Thank Jackson P
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Jackson P, Thank you for taking the time to leave us a review. We strive as a hotel to provide a clean and comfortable place to stay. I am glad to hear the room cleanliness and our helpful staff exceeded your expectations. However, I regret we were not able to provide you with the accommodations you expect due to...

Reviewed 28 July 2016

I stayed at the Crowne Plaza for a business trip. The hotel is undergoing a huge renovation, but you don't hear the typical construction noise. The staff at the hotel were incredibly friendly and helpful. I was pleasantly surprised at the quality of the free breakfast. Nothing like a hearty breakfast (eggs, bacon, pancakes, fruit, potatoes, orange juice, milk and...

1Thank Charlie W
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Charlie W, Thank you for your rating and review about your stay. I'm delighted to know that you enjoyed your stay. We look forward to your next visit with us.

Arlington, Virginia
Reviewed 26 July 2016

I recently had reason to stay here while in the area for business. I have always been a fan of IHG and Crowne Plaza as you typically get no surprises. This location is dated but under renewal. The lobby is reminiscent of the 80s and all the decor is still there but the place is clean and well staffed with...

1Thank CD R
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

CD R, Thank you for your review. Yes, we are in the middle of a complete renovation. If your travels bring you back to Memphis later this year please come and stay with us so you will see all of the changes we've made first hand.

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  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,320 - ₹ 13,548 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
dang399, 21 Jul 2016 | Read review
“Different hotel”
bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
USShredder, 3 Jun 2016 | Read review
“Don't go there”
IOWNat, 30 Apr 2016 | Read review
5 of 5