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Crowne Plaza Memphis East

Booking.comUS$ 117*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 158*
US$ 117*
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US$ 121*
US$ 119*
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Crowne Plaza Memphis East
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496 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Memphis East
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Showing 489: English reviews
Minneapolis, Minnesota
Reviewed 10 July 2015 via mobile

The service was really good, but the place was understaffed. It is not in a great part of town. The pictures make it seem nicer than it is. It's not disgusting, but there is paint peeling in our room, in the pool and hot tub, the hot tub smells like urine, the whole place smells like a cross between my...

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Helpful?
Thank J H
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

J H, Thanks for the kind words regarding our team, but I am saddened to read that the age of our property dampened your opinion and likeliness to return. We are undergoing a full renovation in the fall. I hope that once its complete, your family and you would consider giving us another try. With new facilities and our same...

Reviewed 9 July 2015

Had to get a hotel as missed a flight to Atlanta. Agent at the airport recommended the Crowne plaza as he said it was only hotel with very early shuttle service to airport. Well it turned out that there wasn't one even though I asked about it and the lady confirmed I could be shuttled at 5 am. We ended...

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Helpful?
Thank Anna F
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Anna F, Thanks for taking the time to fill out a review on our property. We are sorry that you missed your flight and had to stay overnight in Memphis, but we were happy to have you. We do offer shuttle service to the airport between the hours of 7am - 10pm daily. Unfortunately, we cannot offer it any earlier...

Little Rock, Arkansas
Reviewed 6 July 2015

I stayed here recently on a business trip. I had no problems with the actual hotel. I see why people on here say that it is dated because it could use a little updating but for the most part, I found the hotel clean updated enough. One of the things that I did like was the hotel was very quiet...

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Helpful?
2Thank sheasley84
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Sheasley84, Thanks for staying and taking the time to fill out a review. The area in which the hotel is in is actually not that bad. The rod iron fence around the property is merely a design feature that has stood for more than 20 years. We agree that shopping in the immediate area is limited, however, the hotel offers...

Reviewed 2 July 2015 via mobile

This property had been 3 different hotels in the last couple of years. This is not the safest part of town. Cars have been had their windows broken out in their parking lot my last two visits. The rooms are old looking, linens have that worn out feeling. I have "won" this property my last three trips to Memphis. I...

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Helpful?
2Thank Eric F
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Eric F, I am saddened to read that you stayed multiple times and each time the property fell short of your expectations given the price paid. Regarding the property's outside area(s), we take our guest's safety and security very seriously and aren't sure what break ins you are referring to? We pride ourselves on taking extra precautions to ensure a...

Ripon, United Kingdom
Reviewed 30 June 2015

I am an IHG Rewards Club member and have stayed in Holiday Inns for over 45 years. I love'em! Crowne Plaza are, in my opinion a class above the Holiday Inn. Of course Holiday Inns come in a whole different set of levels but the lowest is always good and good value for money. So I booked the Crown Plaza...

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Helpful?
Thank Jeremy W
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear evo63, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable, and courteous place for our guests. However, please accept our sincere apologies if your stay was negatively affected due to the condition...

Reviewed 28 June 2015 via mobile

Booked this hotel on hotels.com and by the pictures and location and price we thought this would be a good hotel. While the lobby is nice, the rest of the hotel is not. It smells of some cheap awful deodorizer throughout, the room we had was not very clean. Dust all over everything, the bathtub/shower tiles were dirty and the...

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Helpful?
Thank Jt81381
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to apologize for any inconveniences that you may have experienced during your stay. Guests are strongly encouraged to alert management whenever there is a concern so that we may have the opportunity to address and rectify any issues at that time....

Tupelo, Mississippi
Reviewed 25 June 2015

Book this hotel blindly through Hotwire deals. Didn't know what to expect but I was EXTREMELY pleased when I pulled up. A female traveling alone wants to feel safe and I definitely did here!! Staff was very friendly & informative. The lobby was grand and very clean. Bar & restaurant were very nice and people were gathered in the bar....

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Helpful?
Thank Ohduhlisa
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

What a great review of the Crowne Plaza Memphis East Hotel. Thank you for your positive and informative story. Your compliments on our safe facility, friendly staff as well as our breakfast buffet and clean accommodations are very much appreciated. We’re so glad you enjoyed your stay and that you will return for another with us again in the future;...

Reviewed 22 June 2015 via mobile

I recently traveled to Memphis with 200 of my friends from St. Louis. We SOLD OUT this hotel. When we arrived we expected check in to be a process. They lost reservations and double booked rooms... Literally checked a group into a room that was already occupied. Our floor reeked of a mold and mildew odor. My best friends room...

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Helpful?
Thank Shai314
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

All reviews whether positive or otherwise are always appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be further addressed. It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you...

Des Moines, IA
Reviewed 22 June 2015

I thought the face value of the rooms were overpriced. It is a nice, older hotel that has had some renovations but wouldn't consider a 3.5 star hotel. Main things were very damp smell in the hallway and room. Water damage in room next to us caused smells around our door. The shower rod was installed wrong so there were...

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Helpful?
Thank deegeegirl
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Nothing could please us more here at the Crowne Plaza Memphis East Hotel than to learn a guest would return for another stay with us. We appreciate your compliments on our comfortable bedding, quiet accommodations and helpful staff although we do however wish to apologize for any inconveniences you may have experienced. Guests are encouraged to reach out to the...

Columbus, Georgia
Reviewed 22 June 2015

The first thing I noticed was the overwhelming odor when you enter the lobby, which is a musty/moldy smell, and stays with you throughout the hotel including the rooms. That was the hardest thing for me to overlook. The staff was very friendly while we were there, which was one night. The beds were very comfortable. It definitely needed some...

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Helpful?
Thank Juanita W
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We are very happy to hear that you found your accommodations to be so comfortable during your stay with us. Thank you for your compliments on our staff and for sharing your thoughts. We’d like to sincerely apologize for any inconvenience that you may have encountered. Currently we are in the process of updating and believe as you do that...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,626 - ₹ 13,183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1030 was very quiet and have a nice view of the area”
47denisee, 21 May 2017 | Read review
“Ask about staying in one of the newly remodeled rooms, you will not be sorry.”
JacksonDoyle, 16 May 2017 | Read review
“Ask for the updated room when you book!”
MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
dang399, 21 Jul 2016 | Read review
“Different hotel”
bluebear35, 19 Jul 2016 | Read review
5 of 5
Booking.com
US$ 117* /night
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CrownePlaza.comUS$ 121
Expedia.comUS$ 119
HotelQuicklyUS$ 158
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Prices are for 1 room, 2 adults
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