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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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483 Reviews from our TripAdvisor Community

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Showing 476: English reviews
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Reviewed 1 week ago

This hotel would have been okay if it had not been for the surplus of lady bugs and spiders that we found in our room. They were coming out of the cracks of the window. We are on a roadtrip and the spiders and lady bugs apparently got inside of our luggage and were in the SUV when we were...

Thank Nikysha A
Carla H, Manager at Crowne Plaza Memphis East, responded to this review

We apologize for the unwelcome guests during your visit. Although we do all we can to combat them, Mother nature takes over at times. We certainly hope that should you return to the are you will come back and give us another chance, we are working to remove the ladybugs.

Bowling Green, Kentucky
Reviewed 3 weeks ago via mobile

Great value. They are renovating but no big noise or mess. The bed was extremely comfortable. Our room was remodeled already and had plenty of convenient USB ports. Free breakfast too, but not that great.

Thank Blake H
Reviewed 4 weeks ago via mobile

This was the worst stay ever...The grounds were not kept up and the building needed major painting and remodeling. When you walked in the hotel smelled awful and the elevators were nasty and dirty. The doors on the rooms were dirty and extremely old. You could see right under some of the doors into the room. The room smelled and...

1Thank Melle C
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Melle C, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of our facilities and...

Bismarck, North Dakota
Reviewed 16 January 2017

It was our first time in Memphis and we wanted a hotel close to the airport for a decent price, so we chose the Crown Plaza. The hotel is a little outdated but the staff was just great!!! Upon arrival there was only one front desk lady, (Mahogany, I believe her name was) who was checking in a person who...

Thank Court701
Ohio City, Ohio
Reviewed 4 January 2017 via mobile

I chose this CP as it is close to the MEM Airport. The location does not have many food options near by and is a bit isolated. Still 15 min from the airport. My room was recently renovated and nice. Service was poor. At check in I asked for any delivery menus and was referred to a binder attached to...

Thank S C
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

We sincerely apologize that you did not receive the service you should have. Feel free to call me to discuss further. We strive to insure that our guests needs are met.

Waukesha, Wisconsin
Reviewed 9 December 2016

We were booked into the Crown Plaza Memphis East on a bus tour 12/6 and 12/7.Note in room said they were undergoing a remodel but the room we were is was supposedly done.At 5am the toilet was heard running.Several minutes later I went in and it was still running and water was all over the bathroom all the way out...

1Thank chickenlady938
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear chickenlady938, Thank you for your detailed review of your stay. We value each feedback as this will allow us to identify areas that may benefit from additional attention. We sincerely apologize if you found the condition of the room to be disappointing. In line with this, we sent you a private message to obtain more information about this matter....

Winnipeg, Canada
Reviewed 20 November 2016 via mobile

This Crowne Plaza is out of date in many areas although the rooms have been renovated and were very nice. The wifi connection was awful which is not a good thing when traveling on business and was a source of frustration for both myself and my coworker. There was also a nice gym facility in the hotel. Crowne Plazas are...

Thank nfriesen1
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

Thank you for taking the time to review our property, our guest response is our our only true measurement of our success. We are so excited to say our wifi is being completely replaced starting next week and will be up in running in no time. We continually strive to insure our guest satisfaction and are certain once the renovation...

Johannesburg, South Africa
Reviewed 12 November 2016

As first time tourists to Memphis, we drove straight from the airport to the hotel and were very warmly welcomed and checked into our room. What stood out was the genuine warmth and friendliness of all the staff we interacted with - from reception and housekeeping, to the dining room and maintenance staff. There were many notices in the hotel...

1Thank MeerkatV
Carla H, Front Office Manager at Crowne Plaza Memphis East, responded to this review

We are so pleased that you enjoyed your stay with us!!! Please come back soon!!

Reviewed 2 November 2016 via mobile

The staff at this hotel was nothing but FANTASTIC! I brought 23 travelers here for an overnight stop and everyone had great interaction with every staff member they encountered. In addition, the rooms are beautiful and very clean!

1Thank Kim E
Memphis, Tennessee
Reviewed 1 November 2016

this property is easily accessible off of a major thoroughfare, it can be seem from blocks away which makes it easy to spot even at night.-once you turn off of the major streets make a couple of turns to get to this location

1Thank EDDIE R
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear EDDIE R, Thank you for choosing to stay with Crowne Plaza Memphis East, TN for your business needs. It is good to learn that you found our hotel to be conveniently situated. Thank you for your patronage and we hope we get the pleasure of hosting you on your next visit in the area. Sincerely, Ronald R. Case Manager...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,533 - ₹ 12,315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5