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About
#26 of 154 hotels in Memphis
Location
Cleanliness
Service
Value
Rest easy at The Westin Memphis Beale Street. Our hotel in Memphis, Tennessee, is located near Beale Street, the FedEx Forum, and The Memphis Rock 'n' Soul Museum. After a busy day, unwind with our on-site fitness center, or enjoy on-site dining at Penny's Nitty Gritty.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
1438Reviews23Q+A100Room tips
Reviews
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The excuse from the front desk staff was an ice/snow storm from three weeks ago. The front desk staff supposedly has a piece of paper that states the cold water problem that was NEVER shown to me at check in. Today’s high is 38 degrees and we are expected to shower with cold water. UNACCEPTABLE
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 2 weeks ago
The issues you raise are important to us. Please accept our apologies for any concerns about the hot water and for any disappointment with how the situation was handled. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I was reading reviews for the Westin after I had booked my stay for July. I was very worried with what I was reading. I can honestly say that my stay has been perfect. Staff has been more than friendly, restaurant super ice has been great, and my room is just fine. Yes the hotel is 15 years old, but the building has been well maintained. The elevator is getting an overhaul while here so fingers crossed that will no longer be a sore spot for folks. Simply stated, the hotel is great and the location simply cannot be beaten in Memphis. This from a guy who travels every week for work! Kudos to Westin mgmt for turning things around.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Upon arrival, we were warmly greeted by the friendly and professional front desk staff. Hotel was very busy as guest were checking in and many checking out (most of us here to attend the concert of Mary J Blige), so some rooms weren't readily available. Ms.Cynthia along with her manager ( Kim?) was very accommodating to check us in early and was eager to assist with my request of a room facing the FedEx Forum and a refrigerator. Our corner room was awesome with an AMAZING view (rm 801) of the Forum and Beale st. Our room was clean, comfortable and had everything we needed. Upon checkout again Ms.Cynthia wanted to make sure my needs were met during my stay.Thank you and kuddos to the Westin Beale you have a gem with her...I will definitely stay again Kathleen
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Some of the front desk staff is fabulous--the other half, terrible. BUT, who cares? Not much interaction, usually. The problems we faced were (really) funky blankets. They wrap some comforters inside two sheets, so they don't have to wash the blankets constantly, which, I suppose, in the hotel business could get rather expensive. But, inevitably, the sheets fall away, and our blankets were gray, stained, ratty, even threadbare; and, they smelled. The carpets are tired, and dirty, I'm sorry to say. The pillows inside the cases, are thin, and also not "fresh", to say the least. The hotel bar seems to be always closed, and the restaurant is terrible. Location is pretty good--just a block or two off of Beale Street. The hotel parking is easy--valet attentive--but not cheap. About $40.00 a night (New York prices in Tennessee, apparently). …
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Date of stay: December 2022
Value
Location
Service
Room Tip: don't expect much.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 27 Dec 2022
Dear David, While our prime location near many activities was a highlight of your visit, it appears we fell short of expectations. If you ever encounter a problem during your stay, do not hesitate to reach out. Rest assured that we will look into your bleeding comments to ensure that everything is clean and comfy. We know that we can do better and welcome another chance to prove this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One lovely lady and one lovely gentleman at the front desk who said we can definitely have one of the Gibson guitars in the lobby brought to our room but then the lazy night staff said “oh no we don’t do that no more. We still under Covid”. Yeah right. Under Covid?? They are doing room service, housekeeping, valet parking, no masks, etc., but somehow the big bad Covid can be spread through the neck of a Gibson guitar. They just didn’t want to be bothered, and that is just downright nasty. Will write more AFTER we leave so that no one spits in our coffee!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 23 Dec 2022
Thank you for your feedback. Please accept our apologies for any confusion about our policy regarding the guitars. We'll look into your comments further, and we hope the rest of your stay goes more smoothly. If you're in the area again, please consider coming back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No one would ever believe this is a Westin property. It is the worst kept property and the staff are not customer service oriented. They have a big sign stating we care about our place and we keep it clean. However, the rooms are not cleaned. Sometimes it takes forever to get hot water other times you can’t ever shut off the hot water. Some days the hot water is scorching hot.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 15 Dec 2022
While we want to provide all our guests with a flawless stay, it appears we failed to achieve that during your time with us. What you shared in your review does not reflect our high standards, so rest assured we will work with our team to improve our guest experience. It was our pleasure to host you, and we hope we'll have another chance to do so in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a good stay over St. Jude marathon weekend. Very nice clean room. Checkin was friendly but little recognition of Bonvoy status. Their new restaurant- Penny’s Nitty Gritty is not very good in my opinion. I would stick with the lobby bar, where wonderful music was played Friday night. Very convenient for the races, Beale, Orpheum and the FedEx forum.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Positives—- close to the fun on Beale St and FedEx Forum; fitness room is clean and has great equipment; Penny’s has delicious food; convenient valet parking = = =all make this place a good find. Negatives— housekeeping did not tend to our room even after we made the request in person. We came back after a busy/tiring day to no clean towels, full trash cans, and unmade beds. The only Front desk we’ve visited (as members) that does not have change and directs you to the valet stand.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 27 Nov 2022
Thank you for taking the time to give us feedback regarding your stay. While we are happy you enjoyed so much of what we have to offer, including our location and wonderful fitness center, we are terribly sorry the room was not cleaned upon request. We appreciate your positive and constructive feedback and will use your insights to improve our accommodations continually. Thank you, and happy travels ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing but great things to say about our stay. The best part, without a doubt, has been the staff. Teresa was our waitress in the restaurant and she was so delightful. The room was clean and the bathroom was huge with a rain shower. The hotel is literally located across the street from the FedEx Forum. We have found our favorite place in Memphis!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
DO NOT STAY HERE!!!I just had the worst experience at Westin Memphis Beale Street. I stayed November 11-14. HOUSEKEEPING They refused to clean my room when requested, did not have soap in the room, they only emptied the trash, did not change the sheets when requested, and never cleaned the bathroom or vacuumed the entire stay. I saw a cleaning woman by my room and specially asked her to clean my room and she said yes. That was at 10 am I returned at 8 pm not cleaned. I went to desk and they manager said they would clean in the morning. Not acceptable when they had three requests from me to clean the room. The housekeeping supervisor told me they don’t clean rooms after 6:30 but I saw cleaning staff working on rooms at 8 pm! Lies. BAR I went to bar too get dinner with my sister. After 40 minutes I finally got my meal and it took my sister another 20 minutes. No silverware was given and eventually my sister had to leave her seat, go to the restaurant and ask for silverware. When she untied it, there was a spoon and a knife but no fork! They told my sister who ordered a turkey club someone just order the last turkey and they were out of turkey. She requested wheat bread, which they did not have, so she requested it on sourdough which was offered. What she got was white bread after she specifically asked When we got our bill, was charged twice for dinner, the server took my sisters money $40 for a $26 bill as a tip and did not give her all her change. Was lied to by front desk and housecleaning supervisor about cleaning. This severely impacted my stay and I would like to speak with someone regarding the extremely poor and disgusting hotel in Memphis. Since when is cleaning a hotel room when requested an option? If you want to stay in a dirty hotel room, get cheated by bar and restaurant, and be lied to by the manager, the bar staff, the housekeeping staff stay here. If you like clean rooms, and friendly trustworthy staff, stay somewhere else.…
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Don’t stay here. Stay anywhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 15 Nov 2022
Dear PJ, We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and service, as well as for any issues with the onsite dining. Feedback like yours helps us improve, and we'll look into your comments further. We welcome you to contact us offline to discuss this further, and we'd appreciate another chance to impress you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$218 - $329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin memphis beale street hotel memphis, westin memphis beale street, memphis westin
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
203
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Frequently Asked Questions about The Westin Memphis Beale Street
Which popular attractions are close to The Westin Memphis Beale Street?
Nearby attractions include Sprock n' Roll Party Bike (0.2 km), Belz Museum of Asian & Judaic Art (0.4 km), and The Orpheum Theatre (0.3 km).
What are some of the property amenities at The Westin Memphis Beale Street?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Memphis Beale Street?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Memphis Beale Street?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Memphis Beale Street?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Memphis Beale Street?
Conveniently located restaurants include Itta Bena, Majestic Grille, and B.B. King's Blues Club.
Are there opportunities to exercise at The Westin Memphis Beale Street?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at The Westin Memphis Beale Street?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Memphis Beale Street offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Memphis Beale Street?
Many travellers enjoy visiting Sun Studio (1.4 km), National Civil Rights Museum - Lorraine Motel (0.6 km), and Slave Haven / Burkle Estate Museum (3.0 km).