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Homewood Suites Memphis - Hacks Cross

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Homewood Suites Memphis - Hacks Cross
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373 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Mount Ida, United States
Reviewed yesterday NEW

We stay in a lot of Homewood Suites. The rooms in this were modern. The layout of the hotel is odd...you have to go outside to get to the lobby. I've submitted requests for better training on the cleaning of this hotel...did not meet our experience with many other Homewood Suites. Nothing major -- just generally lack of detail in...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Mark R
Baltimore, Maryland
Reviewed 5 days ago NEW

I stayed here for 3 night and had a great stay. Quiet and comfortable. All the staff were very helpful and friendly. Breakfast was excellent and had several options to choose from daily. I would recommend this hotel for everyone.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Tom M
Management response:

Thank you for taking the time to let us know about your stay at Homewood Suites by Hilton Southwind. We are delighted to hear that your stay was enjoyable. We will share your feedback with the team to ensure that we are continuously striving to exceed all our guest expectations. Casey Thompson Assistant General Manager

Brandon, Mississippi
Reviewed 1 week ago

The hotel was nice and cozy. Very clean. The quality of service was excellent. Close to restaurants and grocery store. You need to get the separate living area just so your wife and kids have there own space. You will not regret staying here!!!!!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 93orlandoh
Management response:

Good morning, Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. We are delighted to hear that your experience with us was great. We cant wait to welcome you home again should your travels bring you through the area. Have a great day! Casey Thompson Assistant General Manager

Reviewed 2 weeks ago via mobile

About a year ago I changed to the Hilton family of hotels because my old brand was becoming inconsistent. Overall, I have had very good experiences with the brand. Last night we stayed here and I was disappointed. My son slept on the sofa bed and when we got the bedding from the zippered pouch (like all their brands use)...

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Helpful?
Thank Loyd S
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. It seems we fell short in meeting your expectations for this stay and for that we do apologize. We take comments like this very seriously and will be investigating these remarks with all hotel departments to ensure that this never...

Reviewed 4 weeks ago

We were attending my nephew's wedding and needed to find a suite of rooms for my family. We wanted a place that was convenient to the church and the reception, and that had separate living and sleeping areas so our granddaughter could go to bed early and we could visit without disturbing her. The suite was perfect! I was able...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 14leighannh
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites Southwind. We are delighted to hear that everything was accommodating for you and your family on this special occasion. We will be sharing your feed back with our staff to ensure that we continue to not only meet our guest expectations, but exceed...

Ripon, California
Reviewed 9 December 2016 via mobile

I have stayed here several times because the location is convenient for what I am there for, and every time I come back I seem to be a little more disappointed. On his trip, I stated that I wanted a quiet room away from the dumpsters hat are in the back of Kroger. You see, if you get a room...

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Helpful?
Thank Artimus97420
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. Being a part of the Hilton family, we strive to meet the standards set in place for us. Sometimes, these standards fall short when it comes to providing individual service such as menu selection for our evening receptions and...

Woodstock, United States
Reviewed 8 December 2016

Overall I thought the facility was very nice, breakfast was great and the place was clean but in the end what I remember is the type of service I received. We had some issues with our television and a lack of wash clothes that could have (should have) been resolved more fastidiously. Ultimately I believe a hotel is judged by...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 589jeffreyf
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are continuously working with our staff and guest to provide better service throughout the hotel. It is honest remarks like yours that will help us get to where we need to be. Please accept my personal apology for...

Oak Ridge, Tennessee
Reviewed 8 December 2016 via mobile

Everything about this stay was great! Room was nice, service was fantastic! Bridgette will take fantastic care of you during happy hour, rest of staff is great too. My new go-to for Memphis. Staff here really cares about making this a great experience.

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Helpful?
Thank Stephanie G
Management response:

Thank your for sharing your experience here at Homewood Suites by Hilton Memphis Southwind. We are delighted to hear that your stay was enjoyable. We will share your remarks with Bridgette as well as the rest of the staff. We look forward to serving you again when in the area. Have a great day! Casey Thompson

Southern California
Reviewed 3 December 2016

The entire staff was very professional and willing to assist. The Front Desk Clerk very positive and professional. Housekeeping very thorough room was super clean. Shuttle Drivers both were friendly and professional. My second trip within two month and I will always come back. Thank You and Warm Regards

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank constancel307
Management response:

Good afternoon, We were delighted to read your kind remarks. Thank you for taking the time to let us know about your stay with us. We will be sharing your feedback with the hotel staff to ensure that we continue to exceed all our guest expectations. We look forwarding to having you stay with us again.

KNOXVILLE
Reviewed 29 November 2016

This hotel gives you a home away from home atmosphere. The staff will go out of their way to get whatever you need. The breakfast staff (Betty) was excellent. The hotel is less that one mile from shopping, restaurants and grocery stores.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank RODNEY B
Management response:

Good afternoon, Thank you so much for taking the time to let us know about your experience while staying at our property. We are delighted to hear these wonderful remarks. We will share your kind remarks with our staff, especially Betty. We look forward to seeing you again should your travels bring you through our area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: ₹ 8,396 - ₹ 12,492 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
2 questions
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United States
3 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from stairs or elevator”
 of 5 bubbles SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
 of 5 bubbles jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
 of 5 bubbles v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
 of 5 bubbles 1200Emma, 1 Apr 2016 | Read review
“Hotel is very long in one direction. The farthest rooms are probably a 4 minute walk from the lobby.”
 of 5 bubbles sestevens, 27 Feb 2016 | Read review
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