We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Comfort Inn & Suites Airport - American Way

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Management photos
Comfort Inn & Suites Airport - American Way
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

152 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Comfort Inn & Suites Airport - American Way
See the most recent reviews
Showing 148: English reviews
Louisville, Kentucky
1 review
Reviewed 15 October 2014

The room and hotel were average, yet nice. Nice staff. T. C., who manages the breakfast area, made the stay well worthwhile. He was extremely upbeat, and very funny - he made our day. He put a smile on every one of our field hockey players.

Helpful?
Thank gs1cards
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to offer us your feedback. I appreciate you suggestions and will definitely pass those along. We are glad that you enjoyed your stay as this is our goal for all guests. We look forward to serving you again in the future. More 

Austin, Texas
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 October 2014 via mobile

I would have rated 5's, but the wireless was not great unless you are on the first floor. There is wide screen TV in the room but only analog channels. Fairly close to shopping, downtown and Graceland. The staff was very friendly, breakfast hot and good, and the rooms were clean and comfortable. If you are working from the hotel,... More 

Helpful?
Thank Paul E
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your kind remarks in regard to your stay. We appreciate your taking the time to offer us your feedback. Our neighborhood is older but quite safe. We pride ourselves on having the "friendliest" staff in the city. We look forward to seeing you again in the future. More 

Palm Coast, Florida
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 September 2014 via mobile

I read reviews prior to booking a hotel so I was a little skeptical about this hotel based upon the high ratings. To my surprise, the caulking around the shower and tub was clean. From the friendly shuttle bus driver to the check- in staff, they greeted you with a smile and a sincere welcome. Breakfast was great. I've found... More 

Helpful?
Thank oceanpc38
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for staying with us while conducting your business in Memphis. I am glad that you chose to not allow some of what you read stop you from staying with us. When any business is reviewed there will always be both negative and positive. We are happy that you agree with us that we are the positive. We look... More 

Dallas
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 September 2014

We stayed here while visiting Memphis; the price was right and the staff is especially friendly. The lady behind the front desk, Joclyn (I am sure I spelled that wrong, sorry) was very helpful in providing specific directions. Tyrone who manages the breakfast area will be sure to bring a smile to your face in the morning; if he doesn't... More 

Helpful?
Thank bddunk
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share you feedback with us. We are happy that your stay was a great experience as this is what we strive to offer. We pride ourselves in always being the friendliest staff in the city. We are in an older neighborhood but I can assure you it is quite nice.. More 

San Antonio, Texas
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 September 2014

accommodations very nice, breakfast is delicious, staff friendly and helpful; only downside was the business center: computer was not operable because someone had vandalized the signal cable and the staff didn't have a replacement and wasn't willing to call a repair person in over the weekend. location is reasonably close to everything we were interested in visiting. will return

Helpful?
Thank THOMAS E
Betty S, Front Office Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Mr. Thomas, We want to thank you so much for taking the time out of your day to fill out the online survey. The responses that we get from these surveys give us information on how we can improve the overall experience of our guests. We are glad to hear that we were able to provide you with satisfactory services... More 

Hometown, Illinois
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2014

I would like to thank the Staff at Comfort Suites.They were very knowledgeable of the area and took care of all my needs during my stay.The shuttle driver knew of and where to eat great Memphis bbq! Neeley's and Leonard's were both close by and come highly recommended.I really enjoyed my stay and look forward to my next stay.

Helpful?
Thank David E
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your wonderful feedback and am so happy that you had a great stay. I agree that these BBQ restaurants are both great. Memphis is truly known for having many great BBQ restaurants. We look forward to seeing you again in the future. More 

Raleigh, North Carolina, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2014

Our stay was awesome ... from the time we arrived up until the time we checked out! The entire staff was friendly and ALWAYS there to serve. The beds were more than comfortable! The breakfast was NOT just coffee and a bagel. The breakfast was a FULL meal ... coffee decaf and regular, hot water for tea, FRESH fruit, juice... More 

Helpful?
1 Thank Penny S
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you so much for taking the time to give us such a glowing review. We strive to offer great service and have a wonderful breakfast to start your day. We are glad you had a great Elvis Week and look forward to seeing you again next year. More 

Lafayette, La, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2014

Had a family reunion in Memphis, TN and stayed there 3 nights. The customer service was great and we really enjoyed our stay. Would stay here again and would also recommend this hotel to anyone looking to stay in Memphis.

Helpful?
2 Thank Deborah J
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to offer us your feedback. We use all comments to help improve our service for all our guest. We are happy you had a wonderful stay as this is always our goal. We look forward to seeing you again in the future. More 

Waterloo, Iowa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

Our room was clean and comfortable -- microwave, refrigerator -- air worked well. Best part = a non-smoking hotel!! The area wasn't the greatest, but not too bad. Also, this hotel was conveniently located to Graceland, which was our main destination in Memphis. The front desk personnel were nice, as was the service. The beds were comfortable. The hot breakfast... More 

Helpful?
1 Thank gfa999
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for sharing your comments in regard to your recent stay in Memphis, We love our beds and am glad you agree. We strive to always deliver great service to all our guest and look forward to seeing you again in the future. More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014

Two days ago, we had a breakfast downstairs. When we came back to the room in the third floor in 15 mins later, our room was break in. We lost two laptops, two iPads, one iPhone, one debit card, all credit cards and more than 1000 dollars cash. We called 911 and asked to see the records of cameras. They... More 

Helpful?
5 Thank Ha L

43 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (18)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (1)
Viewed
View from Room (2)
Viewed
Dining (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Memphis hotels
1.8 km away
Quality Suites I-240 East-Airport
11.6 km away
Comfort Inn & Suites
Comfort Inn & Suites
#70 of 137 in Memphis
54 reviews
1.6 km away
Holiday Inn Express Memphis East I-240
Show Prices
Show Prices
Show Prices
9.7 km away
Memorylane Inn & Suites
Memorylane Inn & Suites
#74 of 137 in Memphis
97 reviews
1.6 km away
Fairfield Inn & Suites Memphis I-240 & Perkins
1.7 km away
Crowne Plaza Memphis East
Crowne Plaza Memphis East
#56 of 137 in Memphis
477 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Region: United States > Tennessee > Memphis
Price Range: ₹ 6,068 - ₹ 8,796 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Priceline and Hotels.com so you can book your Comfort Inn & Suites Airport - American Way reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Airport - American Way staff and other travellers.
2 questions
Ask a question
Questions? Get answers from Comfort Inn & Suites Airport - American Way staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Run the A/C and looked for water running out of it before you settle in your room.”
 of 5 bubbles lorin317, 23 Aug 2016 | Read review
“No good room! Go somewhere else!”
 of 5 bubbles 411kelseys, 17 Aug 2015 | Read review
“King Suite w/ Jacuzzi was a perfect room for even a couple just looking for a romantic comfortable night.”
 of 5 bubbles kristherese, 18 Jul 2015 | Read review
“Do NOT stay here for any reason.”
 of 5 bubbles blankb2015, 12 Jul 2015 | Read review
“Just go to another hotel!”
 of 5 bubbles D2442FNstephanieh, 7 Jul 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay