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Re Room 149, 6500 Poplar Ave, Germantown, TN
Wanted to be sure I was commenting on the correct hotel. If it weren't so sad, it would be funny. We just stayed here in Room 149 with 1 night free as a result of our horrific...More
2 Thank Londa R
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded 19 June 2017
Londa, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed once again. While our housekeeping service is designed for long-term guests, offering...More
I stayed here for 3 months during a construction project. The staff was very friendly and a pleasure to deal with. The kitchen was great for cooking food and the laundry room was very accessible. I highly recommend staying at this Extended Stay America in...More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded 7 June 2017
Thanks for the awesome feedback. We are delighted to know you loved your room with a kitchenette and that our staff was attentive to your needs. We appreciate you recommending Extended Stay America - Memphis - Germantown and look forward to your return visit.
Based our reservation on the combination of reviews seen here. It turned out to be just that-a combination of the reviews. The property itself was average, but in a great location. Lots of restaurants close by, the trash bins outside were full, the hotel staff...More
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded 6 June 2017
Thanks for the feedback regarding your stay with us. We are happy to note that our service and facilities were adequate for your needs. We are also glad to read that the next time you are in our area you will visit us again.
The place is very nice and clean most of the time. The crew is wonderful very nice and helpful. The location of the place is far from the city but very close to restaurants, shopping centers and so.. great for business.
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded 18 May 2017
Thank you for providing your feedback. We are delighted to know you loved our service and the location being close to many points of interest in our area. We hope to welcome you back soon.
The room was spacious and the staff made you feel like family. The AC went out in the room and they fix it in no time. The staff paid attention to your needs and went out their way to help you. I will stay here...More
1 Thank Michael H
Response from 00esa, General Manager at Extended Stay America - Memphis - GermantownResponded 15 May 2017
It was a pleasure to read your fantastic review about Extended Stay America - Memphis - Germantown. We strive to provide our guests outstanding hospitality, and your compliments serve as an encouragement to all of us. I will share your praises with my associates. We...More
US$ 73 - US$ 91 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Memphis/Poplar Hotel Memphis ,