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Embassy Suites by Hilton Memphis

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804 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Memphis
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Showing 795: English reviews
Birmingham, Alabama
Reviewed 29 June 2016

Not what I'm used to from the Hilton Brand. Too many negatives for me to stay again or recommend to friends or family. The location was awesome and the staff was nice. Room hot, bedding was not clean.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank channond2016
Colleen-AGM, General Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

Cincinnati, Ohio
Reviewed 28 June 2016 via mobile

The hotel is acceptable for travelers. Front desk staff were unresponsive to a request for an extension cord. A Cpap machine for sleep is used by my husband. The electric plugs in the room were loose. Therefore, the Cpap cord would drop out. My husband had to leave the hotel and go to the store to purchase an extension cord...

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Thank Jennifer J
Washington DC, District of Columbia
Reviewed 25 June 2016

For the second time in 3 months I had the pleasure of experience the fine customer service of the Shady Grove Road Embassy Suites. Keep up the great work. Looking forward to my next trip to Memphis. Thank you!

Review collected in partnership with Embassy Suites Hotels
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Thank keithkb
Oklahoma City, Oklahoma, United States
Reviewed 21 June 2016

This property is date and not what we are use to when staying at Embassy Suites. We found a $30.50 charge on our invoice that we had to call on. I'm sure it will be removed , but must wander how it got there in the first place. We are going back to Memphis in a week and will not...

Review collected in partnership with Embassy Suites Hotels
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Thank Dan W
Mansfield, Texas
Reviewed 19 June 2016 via mobile

I stay at the Embassy Suites brand at least 20 times a year and have never seen lines like the ones here. The managers reception line was over 20 minutes long with one guy working it. The breakfast line was even worse. You'd think you could add a person to help out during busy times to help the flow. The...

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Thank Wyomingdan
Milwaukee, Wisconsin
Reviewed 18 June 2016

We had a King room on the fifth floor, (532) the room was clean, comfortable and well appointed. The hotel staff was fantastic, Adam at the front desk was great and made us feel special as he checked us in. He also gave really good restaurant recommendations. The Managers Reception both evenings was above average, Thanks to friendly bartender Freddie...

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Thank daDA144
Moss Point, United States
Reviewed 18 June 2016

the staff was very friendly and the lobby are was well kept. there was someone at the door asking if we need assistance with our luggage. our room was ready when we arrived and it was clean. was very satisfied with the evening reception and the morning breakfast

Review collected in partnership with Embassy Suites Hotels
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Thank Roderick W
AZ
Reviewed 18 June 2016

Nice property in a decent neighborhood of East Memphis. Pleanty of shopping and restaurants in the immediate area. There was a very convenient airport shuttle and complimentry shuttle service within a 5 mile radius. The room was clean and in good condition and all rooms open to the 5 story atrium. The elevators are a little on the slow side....

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Thank azzdave
Birmingham, AL, United States
Reviewed 16 June 2016

This experience was average. My family and I traveled and stayed at this hotel - we service was average. My family enjoyed the pool and breakfast. Overall we had a good time. The weather was good and the location was good for the trip that we planned.

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Thank Bernice D
Memphis
Reviewed 15 June 2016

Great stay! Great breakfast!!! Top of the line hotel!! My hubby and I stayed and had the best experience. Lots of people in the hotel, but nice and quiet inside. The breakfast was amazing , clean , and efficient. They took up the tickets and made sure no one was eating twice.

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Thank 72brandib

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service

Additional Information about Embassy Suites by Hilton Memphis

Address: 1022 Shady Grove Rd S, Memphis, TN 38120-4119
Region: United States > Tennessee > Memphis
Price Range: ₹ 12,697 - ₹ 18,431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Memphis staff and other travellers.
5 questions
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2 months ago
London, United Kingdom
2 months ago
Blue Island
6 months ago
Ocean Springs, Mississippi
over a year ago
Peoria, Illinois

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Questions? Get answers from Embassy Suites by Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have atrium overlooks. There isn't much scenery looking outside.”
 of 5 bubbles R2500QQmarkd, 11 Jan 2017 | Read review
“535 nice view to the lobby”
 of 5 bubbles 763anak, 27 Sep 2016 | Read review
“Go elsewhere.”
  • Dusty vent
  • Clogged filter that was 7 months old.
  • Moldy Airconditioner
 of 5 bubbles josephLem, 25 Aug 2016 | Read review
“Definitely choose a high level 'corner room'. This is an atrium hotel..”
 of 5 bubbles jennifercX3200GB, 11 Aug 2016 | Read review
“Higher floors are quieter, but atrium properties are by nature noisier.”
 of 5 bubbles AggieJoe79, 5 Aug 2016 | Read review
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