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SpringHill Suites Memphis East/Galleria

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#40 of 136 Hotels in Memphis
Certificate of Excellence
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SpringHill Suites Memphis East\/Galleria
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244 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Raymore, Missouri
Reviewed 3 days ago NEW

Stayed here 4 days while on a spring break trip with our family. I will agree with the other posts that this is possibly the dirtiest Marriott property, we have stayed in, so very disappointing. The first thing we noticed was the floor was visibly dirty throughout the property hallways, stairwells, elevator and rooms. The floor was never vacuumed/cleaned while...

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Helpful?
Thank 21Coz21
TMIHospitality1, Manager at SpringHill Suites Memphis East/Galleria, responded to this review

Dear 21Coz21, Thank you for taking the time to review the SpringHill Suites Memphis East Galleria. Please accept our sincerest apologies for the cleanliness issues you experienced. I understand how that can negatively impact a stay. Your comments will be reviewed with my housekeeping staff to ensure a greater effort is being put towards the cleanliness of our hotel. I...

Dallas, Texas
Reviewed 3 days ago NEW

The room was very clean - and quite! The hotel staff were very accommodating! They were able to get us 2 extra nights on our stay even when they were full! And although we didn't get to stay the 2 extra nights because we were there for my husband's work and he was being sent to another location, they were...

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Helpful?
Thank SDSmith87
Petersburg, West Virginia
Reviewed 1 week ago

We were looking for lodging off and I called the hotel to make sure. Lady who took the call was very helpful and familiar with the area. Found her as helpful with checkin and it was easy access off interstate. Rooms were clean and everything fresh smelling. Lots of eating options.

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Helpful?
Thank djkwv
Fort Bragg, North Carolina
Reviewed 1 week ago via mobile

We got in kind of late at night with our family. The check in process took forever because only one person was working and many people checking in. Got to our room and it smelled...like old food. I even checked the microwave and fridge thinking I'd find old food. No old food but gross smell. Room needed better cleaning, dirty...

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Helpful?
Thank superjulz
TMIHospitality1, Manager at SpringHill Suites Memphis East/Galleria, responded to this review

Dear Superjulz, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. Please accept my sincerest apologies for your negative experience at our hotel. We pride ourselves in delivering exceptional service, but clearly came up short this time. I will be reviewing your comments with my staff to ensure that we are not compromising our service. I...

Reviewed 1 week ago via mobile

Convenient location just outside the downtown area. Plenty of eating options around the hotel and close to the new IKEA. Very easy check in and out process for rewards members with the app. Hotel was as expected. It's a good place.

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Helpful?
Thank Djgriffin30
Dayton, Ohio
Reviewed 2 weeks ago

Second time staying at this property. Great location. Great value. Clean. Friendly front desk staff. Marketplace area was very small with not many selections unlike other Springhill Suites where I stayed.

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Helpful?
Thank AnnB6253
Saint Louis, Missouri
Reviewed 2 weeks ago

While being 20 miles from downtown the location is right off I-40 which is a quick drive to downtown. Our rooms were clean, quiet and in good condition. Rooms come with coffee maker, small sink, small refrigerator and microwave. Also had lots of space with a sitting/work area and sleep area. Couch also folded out to make another bed. Also...

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Helpful?
Thank Wanderer38N90W
Reviewed 3 weeks ago via mobile

My family stayed here and i would say DO NOT stay here.. Unfriendly staff,loud,was not clean,hot tub didnt work,breakfast was awful,and when i tried to get ahold of the manager he would never call me back.. It is NOT worth the money.. And will NEVER go back.. Worst experience ever.. Didnt get any sleep bc of the people upstairs being...

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Helpful?
Thank Nikki C
TMIHospitality1, Manager at SpringHill Suites Memphis East/Galleria, responded to this review

Dear Nikki C, Thank you for taking the time to review your recent stay. Please accept my apologies for the negative experience you had. I would also like to apologize for the level of service you received from my staff. We strive to impress our guests, and understand how frustrated you must have been not hearing back from us. Your...

Reviewed 3 weeks ago

The staff was nice. First thing when I walked in I was offered a complimentary bag of goodies, given information about the location and amenities, and quickly given a key to my room. The room was clean and comfortable with two queen beds and a pull out couch. The TV was oddly placed in between the couch and beds. A...

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Helpful?
Thank Clayton K
Reviewed 4 weeks ago via mobile

Spent a night while traveling through. Check in was easy- staff very friendly. King suite was very nice. Spacious and clean. Room had a large couch that could pull out into a sofa bed. Room had a small kitchen sink, fridge with freezer and microwave. Large bathroom area with separate sink. Good sized room for the price. Hallways outside needed...

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Helpful?
Thank looproad

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Our hotel in East Memphis, TN is located next to the Wolfchase Galleria Mall, Exit 18 off I-40. We are conveniently located a short drive from Graceland, Beale Street, Mud Island, Memphis Brooks Museum of Art, Sun Studio, FedEx Forum & University of Memphis. Great extras include free Wi-Fi, and a pantry with mini-fridge, coffee maker and microwave. Start the day at the free breakfast buffet. ... more   less 

Additional Information about SpringHill Suites Memphis East/Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133-4142
Region: United States > Tennessee > Memphis
Price Range: ₹ 8,115 - ₹ 12,304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Memphis East/Galleria 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria
Hotel Style:
#19 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Memphis East/Galleria staff and other travellers.
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Questions? Get answers from SpringHill Suites Memphis East/Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the back side of the hotel and it was very quiet.”
 of 5 bubbles djkwv, 20 Mar 2017 | Read review
“Walking distance for restaurants and a mall”
 of 5 bubbles gfalk2016, 16 Nov 2016 | Read review
“3rd floor (top floor) nice and quiet.”
 of 5 bubbles JLKaskie, 8 Oct 2016 | Read review
“call ahead”
 of 5 bubbles rsdeshields, 2 Oct 2016 | Read review
“Very nice property”
 of 5 bubbles shelleyrtaylor, 31 Mar 2016 | Read review
5 of 5