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Crowne Plaza Memphis Downtown

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Crowne Plaza Memphis Downtown
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1,143 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

This review cannot adequately express the sincere appreciation I had for Bridgette Askew's amazing customer service the night I checked in to Crowne Plaza. We had just rushed to Lebonheur with my nephew and were tired, worried, and just plain beat. She was so kind to us and did everything possible to make our stay as pleasant and worry free...

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Helpful?
Thank Jocelyn B
Reviewed 1 week ago via mobile

What a lovely place. We met Teresa, she is a great customer service person. She was very friendly and helpful with everything we needed. She showed she really cared about what she does. Perfect addition to the staff. The mid afternoon bartender was awesome and very friendly.. Will definitely stay here when coming to Memphis. We have St. JUDE patient...

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1Thank davidhotsprings
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review your stay at Crowne Plaza Memphis Downtown. We are glad you loved the service provided by our staff, especially Teresa. I will share your comments with them for a job well-done. Thanks again, we look forward to welcoming you back soon. Sincerely, Mark Baker General Manager

Monterrey mexico
Reviewed 1 week ago

The staff was very welcoming and warm. The location is great and they have free shuttle services to the popular tourist destinations. We used the free transportation to get to Beale Street and then to go to the Bass Pro Shops at the Pyramid. The breakfast was nice and quick. The hotel was nicely decorated and seemed very modern and...

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Helpful?
1Thank Lilliarae
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Lilliarae, we appreciate your wonderful review of Crowne Plaza Memphis Downtown. We are glad you and your family had a great stay and enjoyed our outstanding service. Thanks for highlighting our courtesy transportation which drove you to your destinations. It was our pleasure to have you as our guest, we hope you all will come back to see us the...

Reviewed 1 week ago via mobile

Just a typical, average hotel to stay the night. We were only there for one night and it was acceptable. The price untypical for a city located hotel. Restaurant on site was ok. Staff was very friendly.

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Helpful?
Thank Ann B
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Ann, we appreciate your valuable feedback about your overnight stay. We are happy to know you enjoyed your overall time with us and liked our helpful associates. Thanks for being our guest, we hope to serve you and your family the next time you are in our area. Sincerely, Mark Baker General Manager

Louisville, Kentucky, United States
Reviewed 1 week ago

The Crown Plaza delivers what you'd expect from the brand. The hotel seems well run, and our room was updated and comfortable. The location is several blocks from the downtown tourist spots. They offer a shuttle service. It seems busy in part due to its proximity to St. Jude's Hospital. The staff seemed professional, friendly, and well-trained. My only quibble...

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Helpful?
Thank Ed H
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thanks for your fabulous review about our hotel and its convenient location in the city center which was perfect for your trip. We are delighted you enjoyed our southern hospitality as well and hope to welcome you back at Crowne Plaza Memphis Downtown on your next trip to our city! Sincerely, Mark Baker General Manager

Birmingham, Alabama
Reviewed 1 week ago

My wife and I arrived at the Crown Plaza, Friday evening. Darian greeted us at the front desk. The trip was my wife’s first time and Memphis, as well as this being our first time staying at a Crown Plaza. Darian did an excellent job at making us feel welcomed and giving is tips about the city. Great customer service...

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Thank frankjroscoe
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

We are so glad we could welcome you and your wife at Crowne Plaza Memphis Downtown. It is great knowing you were very impressed by the service you received from Darian. Our staff takes great pride in their work, and we want our guests to feel at home, so I am glad he did just that. I will make sure...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

This hotel is great as it's in a pleasant strolling distance from Beale street, past some lovely cafes and restaurants. It's also close enough to get a cab cheaply or hop on the trolley. The staff are SO friendly we spent many mornings just hanging around having a chat and a laugh with them. The rooms are also super comfy...

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Thank catherine m
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Catherine, we are so happy we met your expectations for an outstanding stay at Crowne Plaza Memphis Downtown. Thank you for letting us know how much you loved the location of our hotel, friendliness of our staff and comfortable rooms. Your review means the world to us! Thanks again for recommending us to future guests. We look forward to hosting...

Glasgow, United Kingdom
Reviewed 1 week ago

We had 3 days in Memphis then travelled by train to New Orleans for our cruise ship. Crowne Plaza hotel was excellent, we like to walk about whilst on holiday but sadly the hotel is not in a great location as there are many down-in-outs nearby and derelict property. Thankfully the hotel had a courtesy bus (3 mile radius) which...

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Helpful?
Thank WM22APR20151
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for being our guest at Crowne Plaza Memphis Downtown during your visit to Memphis. We appreciate your nice comments about our staff and are glad our complimentary shuttle service worked well for you. Miss De Larissa Morris will be happy to know you singled her out for special recognition. Thank you for sharing your experience with fellow reviewers...

Morrilton, Arkansas
Reviewed 2 weeks ago

The staff was totally awesome. My only complaint is the lighting in the room it was not good at all and for a lady getting ready it was a challenge The rooms and hotel were very clean , staff was very helpful and very pleasant. The shuttle service guys very helpful and Reg one of the drivers was the nicest...

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Helpful?
Thank kgnolen9562
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

We appreciate your review regarding your recent stay with us. We are happy to note that you liked our spotless facilities and the exceptional service from our associates, especially our shuttle team. I will definitely share your compliments with my staff, particularly Reg. We also acknowledge your observation and concern. It was a pleasure to have you as our guest,...

Reviewed 3 weeks ago via mobile

The hotel is nice enough, rooms are nice enough but the customer service is absolutely atrocious. If you don't believe me, just try calling the front desk. Ive been trying to place an order with the kitchen for 15 minutes and nobody is answering. Call the front desk and it's he same thing. Finally get someone to answer and they...

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Helpful?
Thank Chase P
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for evaluating your stay with us. We apologize for the unpleasant service issues you experienced. Our associates are trained to provide fast and efficient service to our guests, and we are so sorry for the inconvenience caused. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Region: United States > Tennessee > Memphis
Price Range: ₹ 9,385 - ₹ 19,239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis Downtown staff and other travellers.
28 questions
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Questions? Get answers from Crowne Plaza Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our roo. Was on the 7th floor and we could look out and see the city of Memphis looking towards Beale street area..”
 of 5 bubbles kgnolen9562, 5 Feb 2017 | Read review
“Ask for city view”
 of 5 bubbles barryc706, 1 Feb 2017 | Read review
“Go see Tiffany”
 of 5 bubbles 42vanv, 27 Jan 2017 | Read review
“City view was nice.”
 of 5 bubbles stephmarie, 3 Jan 2017 | Read review
“Ask for a city view, it is away from the interstate and quieter”
  • Room 723 decent space
  • Very comfortable bed
  • Microwave in the hall on a TV tray, weird.
  • View from the North side - Interstate 40, St Jude and older inductrial
  • Nothing to write home about, clean and functional
 of 5 bubbles Teambanzai, 2 Jan 2017 | Read review
5 of 5