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There were no dishes in the kitchen and no coffee pot! They didn't have a hair dryer or even tissues! The maids don't work weekends so if you stay more than one weekend night you have to take out your own trash and get fresh...More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Hollie E
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 7 June 2017
Hollie, I am very sorry we failed to deliver the exceptional stay you deserved. We would like to inform you that as per our brand standards, kitchenware and hairdryers are available at the front desk rather than leaving them in the room, and our team...More
I booked this hotel because of the location. It is within walking distance to nearby restaurants. Very close to I-240. I have stayed in other extended stays before and I thought I would get the same service as before. Not at all. The hotel was...More
1 Thank Gramm M
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 11 May 2017
Gramm, I apologize for not providing the exceptional service you should have received and for spoiling your stay with us. Although we are pleased to know you liked our location, but we are extremely sorry for the inconvenience caused. I will surely share your feedback...More
We chose this place because it was conveniently located not far from Graceland. The neighbourhood is safe and nice. The room was large and the bed comfortable. The bathroom quite clean, but not spotless. There was a faint smell of mold in the room, but...More
Thank Elena C
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 10 May 2017
Elena, thank you for being a guest at our hotel. We are pleased to know you were comfortable here and that our location was ideal for your visit. However, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have...More
This place was very clean, easy to get to and in a safe area in Memphis. I had an eye dr. apt very close to here at the last minute. the staff was very accommodating. We stayed on the second floor and it was very...More
Thank Betsy F
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 4 May 2017
Betsy, it's a pleasure to read your fantastic review about Extended Stay America - Memphis - Germantown West. We strive to provide our guests outstanding hospitality and your compliments about our clean facilities and convenient location were a pleasure to read. We hope to serve...More
The room.smelled like mold rude front guests. The free breakfast was horibleit consist of oatmeal packets,grit pakets, and grenola bars. Then the coffe that they had no creamer to go with it. I went to a cheaper hotel and got way more such as HOT...More
US$ 81 - US$ 106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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