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Fairfield Inn & Suites Memphis

216 reviews
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Traveller (35)
Room & Suite (20)
Dining (6)
Overview
  • Excellent25%
  • Very good23%
  • Average32%
  • Poor11%
  • Terrible9%
Travellers talk about
“room was clean”(14 reviews)
“hot items”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (216)Write a Review
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All reviewsroom was cleanpool and hot tubhot itemsking suitenight staycoffee makeroatmealfront desk staffnice staysouthern hospitalityinterstatedawsonremodelmicrowaveclerklaundrydowntown
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1 - 5 of 215 reviews
Reviewed 16 December 2017 via mobile

The check-in process was great! As we proceeded to our room, we noticed an awful smell in the hall way. Plus, the carpet in the our room was dirty. I made a formal complaint on Marriott.com. I will commend Marriott and hotel staff for a...More

Thank Joseph981
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 17 December 2017

Dear Joseph, We are glad that we were able to make it right. I would like to apologize for these issues. Please know that we have communicated these issues with the proper department to ensure that these are isolated issues.

Reviewed 4 December 2017 via mobile

First of all, this hotel is directly next to a medium security jail. Aside from the poor experience in the actual hotel, it’s not in the best surrounding area. The room was dirty and the walls were paper thin. I heard every movement of the...More

Thank Francesca S
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 5 December 2017

Dear Francesca, I understand your frustration, and I apologize we failed to deliver the exceptional experience you deserve. We pride ourselves in making sure each one of our guests have a stress free stay, and we apologize for all of the inconveniences you experienced while...More

Reviewed 25 October 2017 via mobile

The hotel was okay. The service was okay. The room was okay. I would not stay there again (in need of an upgrade). The carpets in the halls and elevator were dirty. There was an odor (mildew, maybe) and the desk clerks were not mean...More

Thank Tiffany S
Reviewed 7 October 2017 via mobile

This review is for the west Memphis Fairfield. Terrible maintenance and cleaning. Dead and live (huge) bugs, non-functional thermostat, new locks that occasionally worked, poorly cleaned bathroom, soaked floor near the air conditioner, inattentive front desk. Decent breakfast though, and food location for getting in...More

Thank Tom M
Reviewed 23 September 2017 via mobile

The hotel at 6010 Macon Cove in Memphis isn't up to the star I expect for a Fairfield Inn and Suites. The staff was friendly and the breakfast was good. Other than that it isn't very nice. It needs renovation. The carpet on the third...More

Thank Tom B
Response from Becky A, Lead GM, Hotel Equities at Fairfield Inn & Suites MemphisResponded 2 October 2017

We are happy to hear that our associates provided you with friendly service and you were able to enjoy our breakfast. We will be sure to communicate your renovation recommendation and apologize for the condition of the hotel you experienced. Your concerns were immediately addressed...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 86 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 86 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (35)
Room & Suite (20)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Deborah H
11 March 2017|
Answer
Response from Becky A | Property representative |
Yes, we do have an indoor pool!
0
Votes
Room Tips
"Unless they fixx it don't expect to browse the internet with the free wifii"
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"Better ask for a room face the front as the back of the hotel is a highway. It can be noisy, especially when..."
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"Back side on a lower level because the highway is level with the 3rd floor"
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"Request one opposite to the highway! I never stayed here and I am not local and so I had no idea. I had to..."
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