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The check-in process was great! As we proceeded to our room, we noticed an awful smell in the hall way. Plus, the carpet in the our room was dirty. I made a formal complaint on Marriott.com. I will commend Marriott and hotel staff for a...More
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 17 December 2017
We are glad that we were able to make it right. I would like to apologize for these issues. Please know that we have communicated these issues with the proper department to ensure that these are isolated issues.
First of all, this hotel is directly next to a medium security jail. Aside from the poor experience in the actual hotel, it’s not in the best surrounding area. The room was dirty and the walls were paper thin. I heard every movement of the...More
Thank Francesca S
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 5 December 2017
I understand your frustration, and I apologize we failed to deliver the exceptional experience you deserve. We pride ourselves in making sure each one of our guests have a stress free stay, and we apologize for all of the inconveniences you experienced while...More
The hotel was okay. The service was okay. The room was okay. I would not stay there again (in need of an upgrade). The carpets in the halls and elevator were dirty. There was an odor (mildew, maybe) and the desk clerks were not mean...More
This review is for the west Memphis Fairfield. Terrible maintenance and cleaning. Dead and live (huge) bugs, non-functional thermostat, new locks that occasionally worked, poorly cleaned bathroom, soaked floor near the air conditioner, inattentive front desk. Decent breakfast though, and food location for getting in...More
The hotel at 6010 Macon Cove in Memphis isn't up to the star I expect for a Fairfield Inn and Suites.
The staff was friendly and the breakfast was good. Other than that it isn't very nice. It needs renovation. The carpet on the third...More
Thank Tom B
Response from Becky A, Lead GM, Hotel Equities at Fairfield Inn & Suites MemphisResponded 2 October 2017
We are happy to hear that our associates provided you with friendly service and you were able to enjoy our breakfast. We will be sure to communicate your renovation recommendation and apologize for the condition of the hotel you experienced. Your concerns were immediately addressed...More