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Hampton Inn & Suites Memphis-Shady Grove Road

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#8 of 137 Hotels in Memphis
Certificate of Excellence
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Hampton Inn & Suites Memphis-Shady Grove Road
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617 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Memphis-Shady Grove Road
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Showing 611: English reviews
Mamaroneck, New York
Reviewed 22 April 2016

Thick layer of hair, dust, filth on bed skirts as well as unwashed stains. Found a live bug in the bathroom. Staff was friendly and accomodating. But, this is the first time I walked out of a hotel without staying there.

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Helpful?
1Thank Jennifer K
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Dear Jennifer Kuczwaj: Thank you for taking the time to complete your survey for the unfortunately short amount of time you were here with us. I am deeply saddened to know your Overall Experience was not exemplary of what you have come to expect from Hampton. As a supervisor of Hampton Inn & Suites- Shady Grove your comments have not...

MEMPHIS, United States
Reviewed 21 April 2016

This room was nasty! Pubic hair all in the sheets, nits on the comforter and pillows, bugs on the ceiling, Carpet was filthy. I have never been so grossed out and dissatisfied with a Hampton hotel in my life. If the Healthy Dept saw all of this , there is no doubt that it would be shut down.

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Helpful?
1Thank Bobbie A
Nashville, Tennessee
Reviewed 21 April 2016

Anytime I am in Memphis we stay here. Very clean and great staff. They are always very accommodating. We dealt with Josh and he was great to work with. We will definitely be back. Easy access to the interstate as well.

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Helpful?
Thank 755kristie
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your positive feedback. We are glad to know we met your expectations again for this visit and look forward to having you stay with us the next time you are in Memphis, TN.

Jacksonville, United States
Reviewed 14 April 2016

The staff is very friendly and helpful. Location is great! We had a doctor appointment in Memphis and was able to get a good sleep and good breakfast before the appointment, went back to room to have lunch before heading home.

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Helpful?
Thank Reb B
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your positive feedback and compliments. We are happy we could provide you with a good nights sleep and good breakfast before your appointment. We hope all went well. We look forward to having you stay with us the next time you are in Memphis, TN.

Macon, Georgia, USA
Reviewed 13 April 2016

Nothing new at Hamptom it is what you have come expect from them. It is in a well traveled area so there are many nice restaurants around you. Everything about the hotel was fine with the advantage of nice wait staff

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Helpful?
Thank James S
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thanks for the positive review response James. We are happy our hotel and area did meet your travel needs while you were in Memphis, TN. We look forward to your next stay with us.

Little Rock, United States
Reviewed 13 April 2016

Love Love this hotel. Greeted as I entered the hotel and was very please with hotel staff. Although I wasn't able to attend breakfast, the hours were very reasonable. The area felt safe and will definitely stay at this hotel again. It is recommend for all family and business ventures.

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Helpful?
Thank Kametra S
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you Kametra for your positive feedback. I am happy you enjoyed your stay at our hotel and we hope you had a wonderful birthday while visiting Memphis. We look forward to being your hotel of choice next time you are in Memphis, TN.

South Carolina
Reviewed 13 April 2016

While not Hilton's fault, my vehicle was broken into in the front parking lot. We stayed four more nights post the incident and not once did property management acknowledge the incident or express any concern. Disappointing!

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Helpful?
Thank PKPISC
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Mr. Karre, Thank you for contacting our hotel in regards to your stay with us. I am deeply sorry for the breakdown in communication as a voicemail was left on your room telephone along with leaving an Incident report to complete. It has been good to finally speak with you personally as we did issue the Hampton Guarantee as a...

Scottsboro, Alabama
Reviewed 13 April 2016

I had reservations in Memphis @ the Poplar hotel. As I was pulling in they were calling me to tell me they had moved me to the Shady Grove hotel because they were out of rooms. My wife went inside & all they told her was directions on how to get there. I had booked this hotel way in advance...

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Helpful?
Thank Richard B
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Dear Mr. Bailey, Thank you for submitting your survey regarding your stay with us. I am deeply sorry for the issues you experienced with Hampton Poplar not having your original reservation intact. I totally understand your frustrations and truly sympathize as your special event did not go as planned. I have issued the 100% Hampton Guarantee for the one night...

Atlanta, Georgia
Reviewed 13 April 2016

Excellent!!! Awesome friendly courteous staff!! I will certainly look forward to my return to this property. Breakfast was hot and delicious. Rooms were clean and the beds were fresh. I will definitely refer others to this property.

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Helpful?
Thank 336ralphj
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your positive feedback. Glad you enjoyed breakfast and your room was clean and fresh. Great to know we are your hotel of choice the next time you visit Memphis, TN.

Madison, Alabama
Reviewed 12 April 2016

My family and I stayed here to attend my father's funeral. When the front desk learned why we were there they went above and beyond to make sure we had everything we needed. While we were out they left a bag of goodies in our room along with a sympathy card signed by the entire staff who each wrote a...

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Helpful?
Thank BaldwinD
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your positive feedback and compliments. Traveling for a funeral is never ideal and we definitely wish you and your family the best moving forward. We are happy we could bring some joy to your visit and exceeded your expectations at the same time. We look forward to having you stay with us the next time you are...

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Hampton Inn Memphis-Poplar
Hampton Inn Memphis-Poplar
#20 of 137 in Memphis
612 reviews
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more   less 

Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Address: 962 Shady Grove Rd S, Memphis, TN 38120-4117
Region: United States > Tennessee > Memphis
Price Range: ₹ 7,901 - ₹ 13,009 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn Memphis
Memphis Hampton Inn
Hotel Style:
#10 Business Hotel in Memphis
#11 Best Value Hotel in Memphis
#11 Family Hotel in Memphis
#14 Romantic Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Memphis-Shady Grove Road staff and other travellers.
3 questions
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4 months ago
Oshkosh,Wisconsin
over a year ago

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Questions? Get answers from Hampton Inn & Suites Memphis-Shady Grove Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably better off staying on the 2nd floor due to ant issues.”
 of 5 bubbles zirp3, 13 Aug 2016 | Read review
“No charge for parking, GREAT breakfast selection, away from busy downtown.”
 of 5 bubbles 274JamesC, 26 Jun 2016 | Read review
“Room at back of hotel are quiet”
 of 5 bubbles CarolD231, 23 Jun 2016 | Read review
“The suites are nice and a great value.”
 of 5 bubbles M2805OEmarkc, 30 Apr 2016 | Read review
“Best advise? STAY HERE when in Memphis”
 of 5 bubbles BillIBT, 23 Mar 2016 | Read review
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