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Grand Jersey Hotel & Spa

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Grand Jersey Hotel & Spa
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1,480 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Jersey Hotel & Spa
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Showing 1,439: English reviews
Chelmsford, United Kingdom
Level Contributor
171 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 17 October 2014

We thoroughly enjoyed our stay at the Grand. We had read some of the other reviews before we chose the hotel but our friends had stayed before and recommended the place. We found the service very good in the bar and main restaurant and whilst we only ate breakfast in the hotel, this was of good quality with a range... More 

Helpful?
Thank JR_Essex
Reported, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear JR Thank you for your review, I am delighted that you enjoyed your stay and hope that you have the opportunity to return soon. Regards Martin More 

Banbury, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 October 2014

We recently stayed here for three nights as part of a Michelin Star Dining package. The hotel was lovely and the staff were superb. Our room was extremely roomy and very comfortable indeed, whilst the spa was relaxing and enjoyable. The bar outside was open whilst we were there and this was a highlight for us as some late summer... More 

Helpful?
1 Thank Oli W
Gosport, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 October 2014 via mobile

Went to the Grand for afternoon tea. We booked two days before so we could get a table by the window. When we arrived the table we were booked to was occupied. The person seating us offered us a table at the back of the lounge. We refused and had to wait for a table with a view. Not a... More 

Helpful?
Thank Jbmck
Reported, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear JBmck Thank you for your review on Tripadvisor, I am sorry that we failed to live up to your expectations and the things that happened shouldn’t have. I have brought your comments to the attention of the team and I assure that I will follow them up and make changes. I hope that you have the opportunity to come... More 

Kent
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 October 2014

Lovely comfortable Hotel in a central location. We stayed in room 241 that overlooked Victoria Park and had a side sea view. It was big and had the most comfortable hotel bed with lovely linen. The breakfast was first class and the restaurant staff could not have been more pleasant. Reception staff including concierge were excellent and very helpful. We... More 

Helpful?
1 Thank villasun
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Guest, Many thanks for your positive feedback about Grand Jersey Hotel, We are delighted to hear about your fantastic experience, and I’m happy you enjoyed the location of our property, the terrace and most of all your comfortable bedroom. Our staff always make sure every guest experience is a good one, so I will pass on your thanks to... More 

London, United Kingdom
Level Contributor
192 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 7 October 2014

We're just back from a long weekend stay at the Grand, a property we've driven by but never visited whilst on Jersey. What a delightful and tastefully decorated room, great service and a prime location to get to Elizabeth castle and buses into town. We upgraded to a Park View room and had a loverly balcony and the room had... More 

Helpful?
Thank S6blr
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear guest, Thank you for your review, I am very pleased to hear that you enjoyed your weekend break, and I cannot thank you enough for your kind words regarding our hotel facilities and staff. Jersey is a beautiful island with much to offer and we sincerely hope you will return in the future. See you soon, Kindest regards, Eamonn... More 

Denny, Scotland, United Kingdom
1 review
Reviewed 6 October 2014

Return visit to hotel after a lot of years (spent our honeymoon there). Found welcome on arrival very warm from concierge to reception. We found a card welcoming us back, fruit and some bubbly when we went to our room. Ernst brought our luggage to our room and explained where everything was. The hotel has changed since our first visit... More 

Helpful?
Thank marbob2014
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your fantastic experience of Grand Jersey with us. We are thrilled to hear that you enjoyed your time here and I’m sure it brought back a lot of wonderful memories. I am exceptionally grateful for your kind words about the staff, I'm very happy that they exceeded your expectations as... More 

Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 October 2014

Stayed here this weekend on a 'lazy Sunday' package for my husbands birthday, which includes overnight stay, breakfast and Sunday brunch. Plus a late check out of 4pm. We upgraded to a superior room which was overlooking Elizabeth castle and extremely well appointed and relaxing.having previously been members of the spa, we knew what to expect and were not disappointed.... More 

Helpful?
Thank IngridFerguson2014
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Guest, Many thanks for your comments about your stay with us, I’m sorry to hear that you felt our Sunday lunch was not to your satisfactory, this has come as a surprise to me, as our Sunday lunch is very popular on the island. Your comments have been passed on to our Executive Chef to follow up with his... More 

Surrey, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 October 2014

We stayed for our wedding anniversary. We had such a fantastic time the staff were really attentive and helpful, nothing at all was too much trouble. The breakfast was absolutely delicious as was the in room dining service. We had a lovely lady that cleaned our room each day what a lovely hotel.

Helpful?
Thank Rebecca p
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear guest, Thank you for taking the time to share your experience of Grand Jersey with us. I am delighted to hear you enjoyed your anniversary, and would like to thank you for your wonderful comments regarding our staff. We are also glad you enjoyed your breakfast and will pass your thanks to the housekeeper who cleaned your room. Hope... More 

Telford, United Kingdom
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 October 2014

I booked this hotel for our silver wedding anniversary, and after reading some comments i was getting a bit concerned... I did not need to worry, we arrived early on a Saturday Morning too early to check in. However we were able to leave our bags with the concerige and the receptionist gave us a tour of the facilities which... More 

Helpful?
2 Thank nicholson_11
Eamonn E, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Guest, Thank you for choosing Grand Jersey Hotel and Spa - I am delighted that you had such a wonderful stay celebrating your anniversary, I will pass your thanks on to everyone, The staff at Grand Jersey really do try and make your stay as comfortable as possible and I'm very happy that you both had an exceptional experience.... More 

Glasgow, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 September 2014

Had a short break Friday to Sunday but had to change rooms in the middle of the night as we could not get to sleep for a screeching noise coming from the bathroom fan which could not be switched off. When I reported this I was told that this is a problem that they know about in certain rooms. On... More 

Helpful?
1 Thank John T
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review

Thank you for feedback following your recent stay at Grand Jersey Hotel. We're very sorry to hear of the issues you experienced during your stay, your feedback to us is very important. I have passed the issue relating to the fan, onto our maintenance team for investigation, and I also passed your comments regarding the parking onto my head of... More 

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Deluxe Park View Room (23)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 

Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St Helier JE2 3QA
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: ₹ 7,750 - ₹ 14,294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier
Hotel Style:
#2 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#5 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Grand Jersey Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from Grand Jersey Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a sea view room, which was very nice.”
 of 5 bubbles amandamU3166YD, 22 Nov 2016 | Read review
“AC can't be turned down below 19°C. Avoid Room 104, AC plant outside the window will keep you awake!”
 of 5 bubbles DebTriff, 20 Nov 2016 | Read review
“Front of house Sea view.”
 of 5 bubbles Yoshipup, 31 Oct 2016 | Read review
“Room with a view was lovely. Tide coming in and out. Lit up of an evening.”
 of 5 bubbles BevHowarth, 24 Oct 2016 | Read review
“go elsewhere”
 of 5 bubbles 65richard, 24 Oct 2016 | Read review
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