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All reviewspark restaurantleisure centrephoenix parkspa treatmentsbar foodlovely hotelexecutive roomsteam roomlobby areareception staffdublin cityfollowing morninglovely roomstayed here for one nightweddingeuroireland
I checked in on Sat 10th March for my fiances suprise weekend away. We were given our room card and the first thing I noticed was dirty plates and at least 3 empty wine bottles outside our door. I ignored it, I thought I would...More
Arrived about 7 p.m. went to bar could not get tea staffs said machine was broke went to sit with my family and we ordered food chicken wings came out cold with no sauces soup came out with no soup spoon on table tea coffee...More
2 night stay in a patio room. Clean, comfortable with everything needed - including hair straighteners in drawer with hairdryer- novel. Good breakfast. Staff very professional and helpful. Only annoying thing in room was the flashing green light from the aircon/heat control panel.
I heard a lot of good things about this hotel but my experience of customer service has been very poor. Staff appear to have an uncooperative and unhelpful attitude to guests. I won't be booking there again.More
1 Thank jgkelly2018
Response from GM_Castleknock_Hotel, General Manager at Castleknock HotelResponded 4 weeks ago
Thank you for taking the time to write a review and provide us with valuable feedback that will help us to constantly improve our guest experience.
Your feedback has been discussed at our management meeting and issues flagged have been looked into in...More
Just returned from a trip to Ireland, recommended by a friend to use this hotel. From check in, hotel room, restaurant, and staff , outstanding, they say you always remember the people and we will always remember Andrew and his staff. Nothing to much trouble....More
It is very easy. All you need to do is to ask one of the Staff at the Hotel to give you directions to the short cut right in front of the Hotel Exit. This short cut, which is less than a 5-minute walk, will lead to the Bus... More
It is very easy. All you need to do is to ask one of the Staff at the Hotel to give you directions to the short cut right in front of the Hotel Exit. This short cut, which is less than a 5-minute walk, will lead to the Bus Stop. Do not forget to ask the Hotel Staff about the Bus number to the City Center.