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Knoxville Marriott

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531 Reviews from our TripAdvisor Community

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There are newer reviews for Knoxville Marriott
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Showing 530: English reviews
Clarksburg, West Virginia
Reviewed 24 February 2017 via mobile

If you've read two of these reviews you will know the place is old, who cares get over it. I wasn't aware of this but it's not the hotels problem its mine for not scoping things out well at all. The room was clean and comfortable. But the problem was when I tried to change my checkout date 1 hour...

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Helpful?
Thank Lucas F
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your response. We pride ourselves on customer service, so I am disappointed to learn we fell short during your visit. I will address this immediately with the front desk to ensure it is corrected going forward. I apologize again and thank you for staying with us.

Nashville, Tennessee
Reviewed 23 February 2017

The room was nice and standard. The staff was very nice, courteous and professional. Very nice bellhop who took up our bags. When we entered for the 1st time, the balcony door was open. I wouldn't get a balcony again because it is shared with the room next to you which I didn't like. The room appeared clean but there...

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Helpful?
Thank leslie f
Wellington, Florida
Reviewed 22 February 2017 via mobile

It's time for an upgrade. This hotel is showing its age. From the old carpets to the thigh high bathroom counters to the overall musty smell in the hotel. It's time to invest in this hotel. Many markets with older Marriotts (Nashville - Charlotte) are working on complete renovations of their hotels. Platinum Premier Elite member will not return to...

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Helpful?
1Thank Joe S
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your feedback. I am disappointed your experience was unfavorable. I understand the condition of the hotel did not meet your expectations, but I hope We are expecting a renovation, sure to meet the standards of our modern traveler's, like you. Thank you for your continued loyalty to Marriott, and we hope to better serve you in the...

Boston, Massachusetts
Reviewed 16 February 2017

I have stayed here 1-2 times per year for the past 5 years. There is nothing technically wrong with the hotel, but I just feel like it's seen better days. I appreciate it's location which is very close to my work on Gay St and other places downtown. I also appreciate the friendliness of the staff - everyone is always...

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1Thank Squared22
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your review, your feedback is valuable to us. While we appreciate your review of our staff, I understand you have certain expectations as a Platinum Member. I apologize your experience was less than desirable. We are expecting a renovation soon, sure to provide our guests a more modern and functional space. Thank you for staying with us...

northern virginia
Reviewed 15 February 2017 via mobile

My husband and I were in town visiting family and decided to use our category 5 certificates to stay here. I should have figured if it was a category 5 for a Marriott, that it would be marginal. This hotel was built back in the 70's and that's where it's stayed. The lobby area is ok but the rooms are...

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1Thank NVAtraveler
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking time to review your stay with us. We pride ourselves on customer service, so I regret your experience was not what you anticipated. We are expecting a renovation soon, sure to better suit the needs of our modern travelers. I apologize for the issue with breakfast. I have shared your feedback with the appropriate departments to...

Tuscaloosa, Alabama
Reviewed 13 February 2017

This hotel was just terrible. Upon arrival, there was a HUGE cockroach crawling along the wall outside our room. That should have been the first clue that this was not a clean or well-maintained hotel. The room was dirty. There was trash on the floor, and by walking around in socked feet, it was apparent that the carpets needing cleaning...

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Helpful?
3Thank Audrey967
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking the time to review your recent stay. I sincerely apologize your experience with us was unpleasant. I have addressed the issues mentioned with the appropriate departments to ensure this was an isolate incident. We are expecting a renovation soon, sure to provide a more modern space for our guests. Thank you for staying with us and...

Reviewed 11 February 2017 via mobile

I stayed here during a quick trip to visit family in Knoxville. I booked my trip through a third party hotel deal that included my flight. For the price I was satisfied with the hotel, the service and my stay. It's centrally located near downtown, the rooms are new enough and nice enough - but nothing over the top. Exactly...

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Thank Gregory M
Montreal, Canada
Reviewed 26 January 2017 via mobile

I stayed at this hotel for a couple of nights and there is nothing special about it. Food is average, service is OK, wifi is terrible and the bar closes at 10 pm ! Glad my employer payed the bill. I'll not recommend it if you have a choice.

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Thank max219
KMarriott, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking time to review your recent stay with us. I apologize our hotel fell short of your expectations. Your feedback is valuable, and I have shared your response with the appropriate departments in an effort to improve. Thank you again, and I hope you will consider staying with us again in the future.

Lyman, South Carolina
Reviewed 21 January 2017 via mobile

When my family and I unexpectedly decided to spend the night in Knoxville, we chose this hotel because of its great price and proximity to downtown. The staff at the desk was very friendly. When we got in the room we first realized how dated it was which wasnt that bad. Also though there was no microwave and there was...

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Helpful?
Thank Jamal S
KMarriott, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking the time to review your recent stay with us. We are hoping for some updates to the property soon. The city runs a free trolly into downtown, which comes by our hotel every ten minutes. I apologize you were not given this information at check in, it may have made your stay more enjoyable. I hope...

Reviewed 19 January 2017 via mobile

The Staff at the Knoxville Marriott was very helpful and polite to all our convention attendees. We have used this location multiple times for conventions and it works great ! It would be nice if the rooms were updated, but they are kept clean by the staff.

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Thank Snipes20k

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff

Additional Information about Knoxville Marriott

Address: 501 E Hill Ave, Knoxville, TN 37915-2516
Region: United States > Tennessee > Knoxville
Price Range: ₹ 10,472 - ₹ 18,164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Knoxville Marriott 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Marriott Knoxville Hotel Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Knoxville Marriott staff and other travellers.
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Questions? Get answers from Knoxville Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel has atrium and river views - request an upper floor river view room.”
ChanimalKingdom, 3 Apr 2017 | Read review
“Ask for a river view...high room”
PioneerTW, 19 Mar 2017 | Read review
“If light bothers you when you sleep, ask for a room that doesn't overlook the lobby.”
luvtravel88, 14 Mar 2017 | Read review
“Go to a different hotel”
Arness, 7 Dec 2016 | Read review
“River view is a bonus”
hotelier427, 6 Nov 2016 | Read review
5 of 5