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Hilton Knoxville

1,300 reviews
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Traveller (127)
Room & Suite (48)
Dining (8)
Overview
  • Excellent44%
  • Very good29%
  • Average16%
  • Poor7%
  • Terrible4%
Travellers talk about
“market square”(153 reviews)
“self park”(26 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
Offers from Hilton Knoxville
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,300)Write a Review
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Traveller rating
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Show reviews that mention
All reviewsmarket squarethe executive loungeself parkvalet parkingconference centerwithin walking distancenice hotelroom servicevalet serviceheart of downtownut campusgay streetneyland stadiumfront desk staffroom keynice stayenjoyed my stay
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331 - 335 of 1,292 reviews
Reviewed 18 August 2016

We stayed in this hotel for 1 night while on business. The hotel is convenient to downtown businesses. After work one afternoon we walked to the historical society. The hotel need a little updating and cleaning, but was good for 1 night.More

Thank Wheaties
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded 25 August 2016

Dear Guest, Thank you for choosing to stay with us for your recent trip to the Knoxville area. We are thankful for your business. I am pleased that you enjoyed the location and the city. I do apologize that the room did not present as...More

Reviewed 18 August 2016 via mobile

Below par for a Hilton. The room was okay. Not as nice as the Hilton Garden we stayed in outside of Memphis. They seem to be doing construction. Things are a bit worn and dated. My husband waited 15 minutes at the bar trying to...More

Thank lulu608
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded 25 August 2016

Dear Guest, I just wanted to reach out to you and personally apologize for not demonstrating an appreciation for your business and your loyalty to our brand. I have the same expectations that you do for our hotel and our service and I commit to...More

Reviewed 17 August 2016 via mobile

This is a first class hotel. All of the amenities are there and the location is perfect. All of the staff are professional and friendly. There is a Starbucks in the lobby as well. They also have a good bar for a hotel that has...More

Thank 901Reviews
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded 18 August 2016

Dear Guest, Thank you for the wonderful review on our hotel. We are grateful that you chose to stay with us and we will look forward to your return. Sincerely, Paul Jordan General Manager

Reviewed 17 August 2016

The hotel and its rooms are nice. The pool area could use some shaping up, but all in all, it is a good hotel. However, I wish I could say the same about the level of competency of its management team. Wow! Time for a...More

Thank Alissa0099
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded 18 August 2016

Dear Guest, I am sorry to hear that you experienced frustrations in trying to resolve the issue had with your reservation. Although we do need Central reservations to assist in correcting those issues it is or responsibility to assist our guests and find a plausible...More

Reviewed 16 August 2016 via mobile

Stayed one night, confusing lobby. Pool is located on 3rd floor, was not a place I wanted to swim. Restaurant was strange so we walked to the square for dinner. Dark and dreary, needs to be redecorated!!! $$$ for valet. This Hilton does not in...More

Thank Jrennae
Response from PJordanGM, General Manager at Hilton KnoxvilleResponded 18 August 2016

Dear Guest, Thank you for taking the time to tell us about your stay with us. I am sorry to hear that you were not pleased with the areas that you mentioned. As for the restaurant we are currently under construction so that area should...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 126 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 126 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (127)
Room & Suite (48)
Dining (8)
Pool & Beach (4)
Hotel & Grounds (72)
Bathroom (14)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jon Denise D
11 October 2017|
Answer
Response from Linda S | Reviewed this property |
? call them.
0
Votes
Jon Denise D
14 April 2017|
AnswerShow all 5 answers
Response from PEWhite | Reviewed this property |
Just say "downtown near the university - not the airport hotel..."
2
Votes
Dan T
7 April 2016|
AnswerShow all 3 answers
Response from NCSmokey | Reviewed this property |
The only rooms with the sleeper sofa are the ones with a king bed; otherwise there are two queens in the room
0
Votes
Room Tips
"Elevators are pretty slow, so just FYI if you choose a high floor"
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"Go to another hotel"
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"high floor"
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"Higher floor to avoid road noise, game weekends price really spikes upwards"
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