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Hilton Knoxville

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Hilton Knoxville
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1,109 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Knoxville
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Showing 1,102: English reviews
Innisfil, Ontario
Reviewed 11 December 2015

Met friends for snacks and drinks at the the orange martini bar. Met a great lady who introduced herself as the hostess. She is amazing, so friendly and welcoming. The bar seemed a little understaffed and there was a wait for drinks but Glo the hostess entertained us and ensured we were not neglected. Quite honestly without her attention i...

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Helpful?
Thank Karen1Karen2
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel, in our bar and with our associate. It is not often that someone takes the time to communicate such things to a business and I truly appreciate it. I will certainly thank the associate for helping to make your experience a positive one....

Lewisburg, Tennessee
Reviewed 2 December 2015

Started from the front desk, valet guys & bell hop. Great customer service, everyone smiling & friendly. Rooms were super clean. Bed was comfortable! Restaurant in Hotel for breakfast was amazing & service was also fantastic!!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank courtneymac74
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, What a pleasant thing to say in a review. Your comments are truly appreciated beyond what I can express. On behalf of our entire team thank you for sharing. Sincerely, Paul Jordan General Manager

Delphos, Ohio
Reviewed 2 December 2015

Hotel was in walking distance of Market Square. Very friendly staff. Bed and pillows were very comfortable. Would highly recommend. Beautiful amenities. Staff was very helpful when asked about restaurants and things to do.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cindy5170
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just want to take a moment and thank you on behalf of our entire team here at the Hilton Knoxville. We truly focus daily on trying to deliver great service and experiences to our guests. It is just a nice moment to hear when we have reached that expectation in the eyes of our valued guests. It...

Lewisburg, tn, United States
Reviewed 1 December 2015

Went to a UT game in Knoxville with my family did not have one bad moment at the Hilton in Knoxville TN. Breakfast was outstanding and the rooms were great and all the bell servi ces were great also! Would recomend to anyone to stay there!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chris H
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, What a wonderful comment to read about our hotel and team. Nothing makes us smile more than hearing something like that. I appreciate you taking your time to say such things. I trust that we will have another opportunity to serve you in the future. Sincerely, Paul Jordan General Manager

ATLANTA
Reviewed 26 November 2015 via mobile

Very nice hotel in the heart of Knoxville. It is both near the University of Tennessee campus and Market Square area of downtown Knoxville. Several good resturants in walking distance and a very nice staff of people at the hotel. My only problem is that the staff are all UT fans, HA HA HA, just kidding. Excellent place to stay...

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Helpful?
Thank Jim M
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your positive and cheerful review. It is always a pleasure to read what people experience at our hotel. It is a constant reminder that we are in the hospitality business and simply exist to give others a great experience. It is true that we tend to bleed a little orange though, goes with the territory...

Murrells Inlet, South Carolina
Reviewed 26 November 2015

Stayed for one night as we were traveling for Thanksgiving holiday. Very comfortable bed, nice room and friendly staff. We used the valet for parking ($18/night) which was about what we saved booking the room at a discount. We received half off the breakfast buffet which was a nice extra. In the morning because of the holiday there was no...

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Helpful?
Thank D_Coop_NC
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to take a moment and thank you for your thoughtful review of our hotel. I truly appreciate when experienced travelers take the time to tell others about their experience. It helps us as we strive to improve and serve our guests in all seasons on the year. I trust that we will see you again...

Crossville, Tennessee
Reviewed 26 November 2015

The rooms were great. Clean, neat, roomy. A/C worked great. Only thing wrong was that the internet was not working at all! Very upset at this. Great view from the windows of the mountains and the Tennessee River. King size bed was very comfortable and we slept well. Didn't have that nasty smell usually found in hotel rooms! Loved it!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank SharieLeonard
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at our hotel. We rely on guests feedback to ensure that we continue to move forward as a team and a hotel. So pleased that you enjoyed your stay and our great city. Also, thank you for the comment on the internet. We can isolate any...

Reviewed 22 November 2015

Professional, friendly staff and the front desk assisted with our needs for a microwave and refrigerator. The hotel and rooms were clean and accommodating, The hotel was close to the stadium and Old town square. Easy access to interstate.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank armantinew
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the wonderful review on our hotel. I appreciate you taking the time to share your thoughts with fellow travelers. We will look forward to your prompt return. Sincerely, Paul Jordan General Manager

Reviewed 20 November 2015

Very clean and impressive. The staff are friendly and prompt. My only complaint is we did not have a refrigerator so the food we'd brought back from dinner was wasted. (It was pizza, my finance's favorite. Leftovers were going to be his lunch.)

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Helpful?
Thank cereal87
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us your thoughtful and professional feedback. It is always a pleasure to hear from our guests. Thank you for the great things you mentioned about our team and the hotel. We do hope to add refrigerators to our rooms soon to eliminate this frustration for our guests. Thank you and have a wonderful day....

South Pittsburg, Tennessee
Reviewed 17 November 2015

The hotel itself is nice and comfy, however, there needs to be some type of security outside the hotel. While my Mother and I were outside smoking, there were lots of drunk individuals coming back to the hotel for the night. One particular guy pulled up, threw his hat on the ground and pulled his shirt off right there where...

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Helpful?
Thank Starrlee316
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay. Your feedback is truly appreciated and also very accurate. I too believe that we are responsible for reacting quickly and addressing these situations as they arise. Just a slight intervention at times and calm a situation quickly and give others the comfort of knowing that we are looking out...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Region: United States > Tennessee > Knoxville
Price Range: ₹ 9,150 - ₹ 18,889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Knoxville staff and other travellers.
2 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the river”
 of 5 bubbles sampson374, 16 Mar 2017 | Read review
“Don't hesitate to pay a little extra for an upgrade. Upgraded rooms are well-worth the added expense at this location.”
  • Evening view from my room on the 17th floor.
 of 5 bubbles krisb28, 14 Mar 2017 | Read review
“Pay the extra $30 for a high floor and access to the concierge lounge”
 of 5 bubbles JetBlueDriver, 7 Mar 2017 | Read review
“Parlor Rooms on High floors are fantastic! Great View!”
 of 5 bubbles virtual100, 24 Jan 2017 | Read review
“As always, higher floors should be preferred.”
 of 5 bubbles rrkr13, 31 Dec 2016 | Read review
5 of 5