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Hilton Knoxville

TripAdvisorUS$ 139*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 253*
US$ 139*
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US$ 163*
US$ 163*
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Hilton Knoxville
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1,147 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Knoxville
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Showing 1,140: English reviews
Abingdon, United States
Reviewed 4 May 2016

Great property with great location to ALL center city Market Square, Tennessee Theatre, shops, restuarants, etc ALL in easy walking distance Hotel was in center city but was very little if any traffic noise absolutely ZERO issues with property highly recommend

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David T
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your review on our hotel. We take great pride in our service to our guests and it is truly uplifting to hear back from travelers when we have reached that goal. Thank you again and we hope to see you back soon. Sincerely, Paul Jordan General Manager

Atlanta, United States
Reviewed 4 May 2016

Knoxville Tn Hilton. Toilet leaked water onto the floor, so did the sink. No hot water. Staff did not care. Offered to make things right by covering the parking fee, but, then failed to do that as well. Not usual for Hilton, was rather disappointed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brian B
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your review and I am sorry that you experienced challenges during your stay with us. As a Hilton hotel our standard and expectation is that we keep our guests from experiencing such incidents handle them with a much stronger follow through to ensure that our guests remain satisfied. I offer my sincere apologies and assure...

Nashville, United States
Reviewed 4 May 2016

I guess I was expecting more out of a Hilton. The room was fine. The vending machine stole my money, the air conditioning unit was starting and stopping with great gusto all night, and the had a breakfast bar that was a bit cheesy; several day-old bagels, dried out fake eggs. The people were excellent! I would grade it -...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David B
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the review on our hotel. Guest feedback is simply vital to our success as a hotel in our quest to deliver the level of quality and service expected from a full service Hilton property. I am sorry that you experienced issues with the vending machine, HVAC and breakfast during your stay. I wish we were...

Houston, United States
Reviewed 2 May 2016

the hotel management didn't know how to manage the two days power outage well and no special treatment was implemented for such an incident. The hotel was very unsafe, no hot water nor open restaurant available all day and night.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ghannam A
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Valued Guest, My sincere apologies for the extended power outage at the hotel during your stay. Although these things are out of our control we understand the strain and inconvenience it places on our guests. I would welcome the opportunity to speak to you about your experience during this incident. I do know that we were able to relocate...

Virginia
Reviewed 2 May 2016 via mobile

Visited this hotel with the family over the weekend. Great location, nice front desk staff and spacious clean rooms. You can walk to several restaurants/bars. Onsite secure parking garage for $13 + tax a night. Will definitely return when in Knoxville!

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Helpful?
Thank GABulldog16
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for a wonderful review on our hotel. We are greatly appreciative of your feedback and your business. I trust we will have another opportunity to serve you again in the near future. Sincerely, Paul Jordan General Manager

Stockbridge, United States
Reviewed 29 April 2016

Items were stolen from my room during cleaning by housekeeping. The incident was reported to hotel management but have not received any follow-up from the hotel since the incident was reported at the hotel and on the HIlton website which has been over a week.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Deborah A
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for letting us know of your situation and I apologize for the frustration. If you could reach out to me at the hotel I would be happy to speak with you personally about the issue. That would allow me to get the details of your situation and perhaps resolve your issue. I will look forward to...

Reviewed 29 April 2016

The staff was great here and the rooms are well maintained. You can not beat the location with easy access to downtown and the downtown bar scene. Also a great place to host a function rather business or wedding.

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Helpful?
Thank Josh - Liz W
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to thank you for a great review on our hotel. It is such a pleasure to see that we were part of a great experience in our city. I truly hope to see you back at the hotel soon. Sincerely, Paul Jordan General Manager

Charleston, United States
Reviewed 27 April 2016

I stayed the night at the Hilton in Knoxville for a quick pleasure trip to support a friend's debut on the art scene. I was tired from the week and knew I would only be spending a single night in Knoxville following a long drive from Charleston, SC, to be followed by the same distance back the next day. I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Austin T
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your review on our hotel. It is a pleasure to hear from our experienced and professional travelers. It is also exciting to hear that you enjoyed your visit and that we will have the opportunity to serve you again in the future. Thank you for your business and have a wonderful day. Sincerely, Paul Jordan...

Schaumburg, Illinois
Reviewed 26 April 2016

I stayed at this hotel for a week attending a conference. The hotel was nice, food was good, rooms were very clean and updated, but the noise from outside was too much. They need better soundproofing, although there was construction, the general noise from traffic was as if the windows were open and I was on the 9th floor. This...

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Helpful?
1Thank JenP1970
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel and we appreciate you taking the time to tell us about your visit with us. I was sorry to hear that the noise issues disrupted your stay. Although we aggressively try to manage these situations we fully understand our role in ensuring that you have a peaceful and comfortable...

Mount Juliet, United States
Reviewed 25 April 2016

This hotel is conveniently located to the Convention Center, the Market Place for food, a couple blocks from the river and most venues downtown. Staff is friendly and ammenities are very nice! Pool was not open during this trip, but looked nice!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John Z

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Region: United States > Tennessee > Knoxville
Price Range: ₹ 8,468 - ₹ 22,431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotels.com, Booking.com, Hotwire, Orbitz, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelsClick, TripOnline SA, HotelQuickly and HRS so you can book your Hilton Knoxville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Knoxville staff and other travellers.
3 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a quiet room away from street noise and loud groups of guests”
mtTravlr, 22 May 2017 | Read review
“Get as far away from the ice machine and elevator as possible!”
oceanandmtnluvr, 24 Apr 2017 | Read review
“Relatives have room on 16th floor with a nice, long view,”
85peterw, 7 Apr 2017 | Read review
“Get a room with a view of the river”
sampson374, 16 Mar 2017 | Read review
“Don't hesitate to pay a little extra for an upgrade. Upgraded rooms are well-worth the added expense at this location.”
  • Evening view from my room on the 17th floor.
krisb28, 14 Mar 2017 | Read review
5 of 5
TripAdvisor
US$ 139* /night
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Hilton.comUS$ 163
Booking.comUS$ 163
AMOMAUS$ 253
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*Disclaimer
Prices are for 1 room, 2 adults
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