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In the recent past, my partner and I have enjoyed the value of staying in boutique style hotels because of their excellent value.
The Four Points Sheraton Knoxville Cumberland House definitely fits the bill. While parking does cost $10/day, there is free coffee and newespaper...More
This location was perfect for arriving late afternoon and a quick overnight stay en route to Florida. Plenty of great food within walking distance (as long as you're healthy for walking). There's a nice park right across the road from the hotel. Pillows and beds...More
Awful front desk experience. Night shift lady was rude and cranky. Made the whole check in process long and painful. they shouldnt have somebody like that working checking in/out people. She was for sure a no people's person. Just plain rude.More
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 23 May 2016
I wanted to apologize you had an unsatisfactory check in experience on your recent stay. We pride ourselves in upholding the highest level of customer service and I am disappointed this is not the service you received. I regret that this interaction ultimately put a...More
Considered several hotels for our 4 night stay, this was the only name brand (Sheraton, Marriott, Hilton) property with rooms available as it was UT Commencement weekend. Parking can be an issue at this hotel when it is full. Rooms are adequate but some amenities...More
The hotel is very clean and centrally located, super close to the University of Tennessee, about 30 feet. The people there are really nice and very helpful. I can attest to this because while there the battery in my car died. The people there really...More