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Four Points by Sheraton Knoxville Cumberland House Hotel

Traveller (57)
Room & Suite (27)
Dining (4)
Certificate of Excellence
Overview
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1109 White Ave, Knoxville, TN 37916-2713 See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
Additional information
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (388)
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379 results
Traveller rating
172
139
43
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12
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LanguageEnglish
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172
139
43
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12
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All reviews spg property worlds fair park ut campus market square front desk staff corner room parking garage hotel restaurant nice hotel within walking distance convention center close to downtown nice room short drive definitely stay here again convenient location elevator
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1 - 5 of 379 reviews
Reviewed 11 December 2018

Was in Knoxville to attend Trans Siberian Orchestra Christmas concert at the arena. Rather than fighting the parking lineup at the concert, we elected to stay at this hotel which is only about a 15 - 20 minute walk from the arena. A few dollars...More

Date of stay: December 2018
Thank Thomas V
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 5 weeks ago

Thank you for your recent review of the Four Points by Sheraton Knoxville. We are please you enjoyed your stay and appreciate the time you took to share your experience. Warmest Regards, Jenny Gauntt GM

Reviewed 6 December 2018 via mobile

This hotel is amazingly convenient to the university, and is perched on the edge of a beautiful park. In theory, the building and the facilities are quite nice, and I have to say that physically, it was fine. However, the service was definitely lacking this...More

Date of stay: December 2018
Thank townp2014
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 7 December 2018

Thank you for your feedback. We apologize your stay was not up to our standards as we pride ourselves on service and cleanliness. The appropriate departments will be made aware of the disappointments you experienced. Warmest Regards, Jennifer Gauntt GM

Reviewed 3 December 2018 via mobile

This is my second visit so I should have noticed the room didn’t have a fridge or microwave. I’m not complaining. The room is nice, the restaurant is decent. The staff makes this hotel an excellent choice. Front desk clerks were very courteous even though...More

Date of stay: December 2018
Thank subsurfcpo
Reviewed 25 November 2018

I bet this is a high traffic location especially on game day weekends. It would be tough to update all the rooms but they need it. It's a convenient spot for work and play. I will keep picking this spot when I need a place...More

Date of stay: November 2018
Thank jeepike
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 26 November 2018

Thank you for your recent review of the Four Points by Sheraton. We appreciate your feedback and hope you choose to stay with us again should your travels bring you back through Knoxville. Best, Jenny Gauntt GM

Reviewed 17 November 2018 via mobile

My daughter and I stayed here for one night only. We checked in late after 4 hours of driving in subpar conditions, and were so excited to just get in our room for the night! Upon entering the room, we were shocked! Keep in mind...More

Date of stay: November 2018
Thank Nbvernon
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 19 November 2018

Thank you for your feedback. We apologize that your experience was subpar on your visit to Knoxville. We take great pride in the cleanliness and upkeep at out property and obviously failed on your visit. We have alerted the appropriate departments. Best, Jenny Gauntt GM

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About
Description
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 122 - US$ 279 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
4 Points By Sheraton Knoxville Cumberland House
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Four Points
,
Knoxville Sheraton
Location
United States > Tennessee > Knoxville
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 122 - US$ 279 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
4 Points By Sheraton Knoxville Cumberland House
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Four Points
,
Knoxville Sheraton
Location
United States > Tennessee > Knoxville
Photos
Traveller (57)
Room & Suite (27)
Dining (4)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
Ask a question
aliggy
1 October 2018|
AnswerShow all 2 answers
Response from Dakota_Traveler91 | Reviewed this property |
The Four Points by Sheraton Knoxville Cumberland House does not have an airport shuttle service. I had to a taxi to transport me from the airport to the hotel.
0
Votes
brysondamon
17 March 2017|
AnswerShow all 2 answers
Response from Jennifer G | Property representative |
There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
0
Votes
Room Tips
"All rooms are good, but ask for one of the World's fair park if available."
80thomasv
11 Dec 2018
Read review
"Close to downtown and campus"
jeepike
25 Nov 2018
Read review
"High floor"
MarkPurdue
2 Oct 2018
Read review
"All rooms are quiet"
michaelcanada
15 Nov 2017
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