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Four Points by Sheraton Knoxville Cumberland House Hotel

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Traveller (57)
Room & Suite (27)
Dining (4)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent46%
  • Very good37%
  • Average11%
  • Poor3%
  • Terrible3%
Certificate of Excellence
GreenLeaders GreenPartner
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Wheelchair Access
Fitness Centre with Gym / Workout Room
Bar/Lounge
Dry Cleaning
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Park View
Centrally Located
HOTEL CLASS
Hotel links
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Special Offer:Book Early & Save in TX!
Hotel deals
Reviews (388)
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379 results
Traveller rating
171
140
43
13
12
Traveller type
Time of year
LanguageEnglish
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171
140
43
13
12
Show reviews that mention
All reviews spg property worlds fair park ut campus market square parking fee front desk staff corner room hotel restaurant within walking distance nice hotel per day convention center close to downtown busy weekend nice room short drive definitely stay here again
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1 - 5 of 379 reviews
Reviewed 4 days ago via mobile

This hotel is amazingly convenient to the university, and is perched on the edge of a beautiful park. In theory, the building and the facilities are quite nice, and I have to say that physically, it was fine. However, the service was definitely lacking this...More

Thank townp2014
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 3 days ago

Thank you for your feedback. We apologize your stay was not up to our standards as we pride ourselves on service and cleanliness. The appropriate departments will be made aware of the disappointments you experienced. Warmest Regards, Jennifer Gauntt GM

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Good location. Friendly & helpful staff nice rooms. Close to everything & easy on/ off highway & near UT. Nice rooms & good place for breakfast downstairs. For dinner you can drive nearby with free parking after 6 . Annoying to pay $10 to park...More

Thank taylorNy_ny
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 4 weeks ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate the time you took to express your feedback. We hope you choose to stay with us again should your travels bring you back through Knoxville. Best, Jenny Gauntt General...More

Reviewed 1 week ago via mobile

This is my second visit so I should have noticed the room didn’t have a fridge or microwave. I’m not complaining. The room is nice, the restaurant is decent. The staff makes this hotel an excellent choice. Front desk clerks were very courteous even though...More

Thank subsurfcpo
Reviewed 2 weeks ago

I bet this is a high traffic location especially on game day weekends. It would be tough to update all the rooms but they need it. It's a convenient spot for work and play. I will keep picking this spot when I need a place...More

Thank jeepike
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 2 weeks ago

Thank you for your recent review of the Four Points by Sheraton. We appreciate your feedback and hope you choose to stay with us again should your travels bring you back through Knoxville. Best, Jenny Gauntt GM

Reviewed 3 weeks ago via mobile

My daughter and I stayed here for one night only. We checked in late after 4 hours of driving in subpar conditions, and were so excited to just get in our room for the night! Upon entering the room, we were shocked! Keep in mind...More

Thank Nbvernon
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 3 weeks ago

Thank you for your feedback. We apologize that your experience was subpar on your visit to Knoxville. We take great pride in the cleanliness and upkeep at out property and obviously failed on your visit. We have alerted the appropriate departments. Best, Jenny Gauntt GM

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Questions & Answers
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aliggy
1 October 2018|
AnswerShow all 2 answers
Response from Dakota_Traveler91 | Reviewed this property |
The Four Points by Sheraton Knoxville Cumberland House does not have an airport shuttle service. I had to a taxi to transport me from the airport to the hotel.
0
Votes
brysondamon
17 March 2017|
AnswerShow all 2 answers
Response from Jennifer G | Property representative |
There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
0
Votes
Room Tips
"Close to downtown and campus"
jeepike
2 weeks ago
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"High floor"
MarkPurdue
2 Oct 2018
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"All rooms are quiet"
michaelcanada
15 Nov 2017
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"ask for high floor facing downtown"
bolufsen
18 Aug 2017
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PRICE RANGE
US$ 107 - US$ 201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton knoxville cumberland house hotel knoxville4 points by sheraton knoxville cumberland housefour points knoxvillesheraton knoxville cumberland hotelknoxville four pointsknoxville sheraton
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
129
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