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Four Points by Sheraton Knoxville Cumberland House Hotel

Traveller (54)
Room & Suite (27)
Dining (4)
Overview
Visit hotel website
1109 White Ave, Knoxville, TN 37916-2713 See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
Additional information
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Reviews (384)
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Traveller rating
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LanguageEnglish
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171
138
42
12
12
Show reviews that mention
All reviews spg property worlds fair park ut campus market square parking fee corner room front desk staff hotel restaurant within walking distance nice hotel per day downtown area convention center nice room definitely stay here again convenient location clean rooms
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1 - 5 of 375 reviews
Hotel's Favourite
Reviewed 6 days ago via mobile

Good location. Friendly & helpful staff nice rooms. Close to everything & easy on/ off highway & near UT. Nice rooms & good place for breakfast downstairs. For dinner you can drive nearby with free parking after 6 . Annoying to pay $10 to park...More

Thank taylorNy_ny
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 5 days ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate the time you took to express your feedback. We hope you choose to stay with us again should your travels bring you back through Knoxville. Best, Jenny Gauntt General...More

Reviewed 1 week ago

We had a quick one nights stay in Knoxville and stayed here largely because of the SPG/Marriott connection. Hotel was clean and had a nice enough lobby. The front desk staff was lacking in customer service skills/training. They were unfriendly and unhelpful--one example was when...More

Thank lux_travel_by_HD
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 1 week ago

Thank you for your feedback in regards to your recent stay. We pride ourselves on delivering the best customer service, and we obviously came up short with your experience. We appreciate the time you took to share your thoughts and will address this with the...More

Reviewed 4 weeks ago

This hotel is just off campus, and quite convenient for visiting the university. It's also a fairly easy walk to the riverfront and just across the street from World Fair Park. Not many restaurants close by though. The staff were very friendly and helpful. Marriott...More

Thank Traveler1959-123
Reviewed 4 weeks ago via mobile

Front desk staff very pleasant and the property is clean and the rooms very nice. The shower is excellent. Zero complaints. The location is ideal for visiting or touring UT. Easy walk to campus and downtown Knoxville. Beats commuting to campus from a hotel 15...More

Thank db2011
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 4 weeks ago

Thank you for your recent feedback form your stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your time here and hope you choose to stay with us again should your travels bring you bacj through Knoxville. Warmest Regards, Jennifer...More

Reviewed 4 weeks ago via mobile

The people were very rude on check-in and then check out the next morning they made it up to us offering us a free breakfast in their restaurant even though they were really short about that got to the restaurant the waiter tells us it...More

Thank Randy V
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland House HotelResponded 4 weeks ago

Greetings, I apologize your experience at our property was such a disappointing one. We pride ourselves with a responsive and courteous staff and it seems in this situation we did not perform up to our standards. My sincerest apology for your unsatisfactory stay. Best, Jennifer...More

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About
Description
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 102 - US$ 193 (Based on Average Rates for a Standard Room)
Also Known As
4 Points By Sheraton Knoxville Cumberland House
,
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Sheraton
,
Knoxville Four Points
Location
United States > Tennessee > Knoxville
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 102 - US$ 193 (Based on Average Rates for a Standard Room)
Also Known As
4 Points By Sheraton Knoxville Cumberland House
,
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Sheraton
,
Knoxville Four Points
Location
United States > Tennessee > Knoxville
Photos
Traveller (54)
Room & Suite (27)
Dining (4)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
Ask a question
aliggy
1 October 2018|
AnswerShow all 2 answers
Response from Dakota_Traveler91 | Reviewed this property |
The Four Points by Sheraton Knoxville Cumberland House does not have an airport shuttle service. I had to a taxi to transport me from the airport to the hotel.
0
Votes
brysondamon
17 March 2017|
AnswerShow all 2 answers
Response from Jennifer G | Property representative |
There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
0
Votes
Room Tips
"High floor"
MarkPurdue
2 Oct 2018
Read review
"All rooms are quiet"
michaelcanada
15 Nov 2017
Read review
"ask for high floor facing downtown"
bolufsen
18 Aug 2017
Read review
"Junior suite has separate living room, two TVs. Rooms on east end overlook the fair site."
paulmU1873DB
23 Jul 2017
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