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Four Points by Sheraton Knoxville Cumberland House

Booking.comUS$ 122*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Four Points by Sheraton Knoxville Cumberland House
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321 Reviews from our TripAdvisor Community

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Showing 312: English reviews
Start your review of Four Points by Sheraton Knoxville Cumberland House
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Reviewed 2 days ago NEW

Hotel staff was friendly and helpful. Overall appearance and grounds were great. I can see how parking could be a nightmare if the hotel is sold out. This needs to be addressed somehow. Grout on the shower walls( room 513) need a little attention. This is the only reason I didn't add the 5th star. I wouldn't hesitate to stay...

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Helpful?
Thank Scott O
Minneapolis, Minnesota
HOTEL’S FAVOURITE REVIEW
Reviewed 23 January 2017

Stayed twice at this hotel while road tripping through to Key West, FL as well as South Carolina and both times the staff has been AMAZING!!!Tegan assisted us with food recommendations and was very 'Welcoming' to us. We plan to stay here each time we pass through Tennessee driving. Our reservation was under Robinson :) We will be back possibly...

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Helpful?
Thank Galie J
About Hotel's Favourite Review
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Hi Galie, Thank you for your recent review of the Four Points by Sheraton in Knoxville. It gives me great pleasure to know the staff took care of you during both of your stays and that Tegan helped make your stay memorable. Safe travels and we will see you next time you are in Knoxville. Warmest Regards, Jenny

USA
Reviewed 2 weeks ago

The rooms are very spacious and front desk staff is very helpful and polite. The room I was given had a den area outside of the bedroom, with a balcony and a great view of the city. I like well lit rooms so I would have liked additional lamps are ceiling lighting. The hotel is situated in a nice area,...

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Helpful?
Thank USAbeachgirl
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent feedback regarding your stay at the Four Points by Sheraton in Knoxville. We appreciate the time you took to let us know about your experience and hope you will consider us the next time you are in Knoxville. Warmest Regards, Jenny Gauntt General Manager

San Diego, California
Reviewed 16 March 2017

The best part of my stay was the friendly and helpful people; the least good part involved some challenges with the room. The room: as usual, I was concerned with the ability to get work done. The wi-fi was inconsistent. Sometimes it was just fine, but then it would slow down enough that I had to get up and go...

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Helpful?
Thank TravelingChristineL
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your response regarding your recent stay. I apologize you experienced some difficulty with the internet and had the mentioned room issues. I will make sure your concerns at noted and relayed to the proper department heads. Jenny Gauntt General Manager

columbus
Reviewed 10 February 2017 via mobile

Last year we stayed at the holiday inn in dwtwn knoxv four points crushes that place! This hotel by far is the best ive stayed at as far as very very good quality every aspect, i.e. cleanliness, friendly staff, little ammenties, fresh coffee on each floor elevator, newspaper! I travel fairly often and worlwide, holiday inn expr and hiltons usually...

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Helpful?
Thank loubadown
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you so much for your recent review of our property in Knoxville. It is always a pleasure to see how the little things make such a huge difference and how it impacts our guests. I am pleased the cleanliness and staff performance stood out among other hotels in your travels. We hope to see you again the next time...

Miller Place, New York
Reviewed 9 February 2017

We have stayed here many times to visit kids while in college. The hotel is walkable to everything, school, restaurants, downtown. The hotel is clean rooms are good size. There is a restaurant and bar in the hotel.

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Helpful?
Thank Terry S
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Hi Terry, Thank you for your recent review of the Four Points by Sheraton in Knoxville. We are pleased you choose to stay with us while your kids are attending college, and hope should your travels bring you here in the future you will continue to let us be your hotel of choice. Warmest Regards, Jenny Gauntt General Manager

Brentwood, Tennessee
Reviewed 1 February 2017

Our family stays here at least four times a year for competitions at UT. Small, quiet and clean. Across the street from the World Expo Park, some rooms have view of it. Very quick drive to UT or downtown Knoxville. Parking is limited if you arrive late into the evening. Staff has always been professional. On premises restaurant food was...

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Helpful?
Thank brentwoodmom48
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review based on your stay at our property. We appreciate your feedback and are pleased you choose to stay with us when you are in Knoxville. Warmest Regards, Jenny

Reviewed 26 December 2016

I spend three weeks in this hotel and what I can say is that attitude of staff was really good.The location was perfect to me because I have to do to university and from this hotel it is just walking distance.The walking distance is even to the downtown. Retaurant quality and the bar service was beyond the expectation as well.

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Helpful?
1Thank Michal M
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Hi Michael, Thank you for your recent review of our property. I am pleased to hear the staff took care of you while you were on property, and we hope you consider us the next time you are in Knoxville. Happy Holidays!

Vancouver, Canada
Reviewed 8 December 2016

It's quaint! It's small. It looks almost dreadful from the outside. But honestly? The inside was pretty nice. I was really pleased with my stay here. It was very quiet, and private. My friends (locals) had no idea this hotel even existed. Great for a getaway.

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Helpful?
Thank Desespoir
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your feedback from your last stay. We hope you will consider us again on your next trip through Knoxville. Warmest Regards, Jenny Gauntt

Johnson City, Tennessee
Reviewed 14 November 2016

We stayed at this hotel for the UT/UK ballgame this past weekend. Great location and only about 4 blocks from the stadium and Market Square for dining. They had a nice small bar and restaurant that featured a buffet. We ate breakfast and the food was very good - eggs, waffles (you make yourself) potatoes, bacon, sausage, toast, coffee and...

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Helpful?
Thank MaccaFan1

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Region: United States > Tennessee > Knoxville
Price Range: ₹ 7,520 - ₹ 13,808 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Knoxville Cumberland House staff and other travellers.
6 questions
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Nolensville, Tennessee, United States
11 months ago
Aiken, South Carolina
over a year ago
North Canton, Ohio
over a year ago

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Questions? Get answers from Four Points by Sheraton Knoxville Cumberland House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in a corner room on the 7th floor - room was spacious and quiet”
472stephw, 7 Nov 2016 | Read review
“as for a room facing the west to avoid the bright sun in the morning.”
michaelcanada, 24 Jul 2016 | Read review
“king room was spacious”
Virginians, 23 Jul 2016 | Read review
“Convenient to great restaurants and shops in downtown Knoxville. In a safe area.”
caviemom, 20 Jun 2016 | Read review
“We stayed in 601, corner room with 2 queens. Very nice.”
DoreneZ, 17 Jun 2016 | Read review
5 of 5
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US$ 122* /night
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Prices are for 1 room, 2 adults
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