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Four Points by Sheraton Knoxville Cumberland House

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Traveller (54)
Room & Suite (26)
Dining (4)
Overview
Hotel website
1109 White Ave, Knoxville, TN 37916-2713 See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
Additional information
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Rooms
7 Oct8 Oct
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1 room, 2 adults, 0 children
Standard Room
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Reviews (376)
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367 results
Traveller rating
170
134
40
12
11
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LanguageEnglish
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170
134
40
12
11
Show reviews that mention
All reviewsspg propertyworlds fair parkut campusmarket squareparking feehotel restaurantwithin walking distancefront desk staffnice hotelper daydowntown areaconvention centernice roomdefinitely stay here againconvenient locationnice staygarage
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1 - 5 of 367 reviews
Hotel's Favourite
Reviewed 4 weeks ago

Stayed here while visiting the university. Had no problems whatsoever. The staff were helpful. I arrived at night five minutes before the restaurant was to close, but they were happy to accommodate me. The room was large and comfortable, with a mini fridge and microwave.More

Thank Bubingo
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 3 weeks ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We are please that you enjoyed your stay and hope you choose to let us host you again should your travels bring you back to Knoxville. Thank you, Jenny Gauntt General...More

Reviewed 4 weeks ago

Hotel is close to the University. Not walking distance but very short drive (maybe a couple of blocks). Check in/out was quick. Complimentary coffee in the lobby. I think that is great, as now days at most hotels it would be an extra charge. Room...More

Thank kimaL6577JR
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 weeks ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate the time you took to share your feedback. We hope you choose to stay with us again should your travels bring you back through Knoxville. Warmest Regards, Jenny Gauntt...More

Reviewed 4 weeks ago via mobile

Pros: Friendly staff, close to downtown, World’s Fairgrounds, Market Square, and the Knoxville Convention Center. Great place for a college student who wants to party. The staff promptly corrected all problems we had, but there were several. Cons: Thin walls. There was a concert the...More

Thank David R
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 weeks ago

Thank you for your recent review of the Four Points in Knoxville. We have shared your concerns with the appropriate departments. We are pleased the staff did resolve your issues, apologies you had multiple problems. Thank you again for the time you took to review...More

Reviewed 4 weeks ago

I stayed here for six days while attending a seminar at the University of Tennessee. The front desk staff were phenomenal and did a wonderful job. But was not happy with the housekeeping staff. For two days straight, I did not have any housekeeping done...More

Thank Dakota_Traveler91
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 weeks ago

Thank you for your recent review of the Four Points by Sheraton. I apologize housekeeping did not meet your expectations. We will use this as a teachable moment for the staff. Warmest Regards, Jenny Gauntt General Manager

Reviewed 12 August 2018

I have stayed here several times and the restaurant staff, desk clerks and management blow me away every single time. If you are in Knoxville and staying in the area you most definitely should stay here and you will not regret it.More

Thank Lance C
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 13 August 2018

Hi Lance, Thank you for your recent review of the Four Points by Sheraton in Knoxville. We are pleased you have enjoyed your time with us on your recent visits. We appreciate the time you have taken to review us on Trip Advisor and hope...More

View more reviews
About
Description
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 134 - US$ 214 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
4 Points By Sheraton Knoxville Cumberland House
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Sheraton
,
Knoxville Four Points
Location
United States > Tennessee > Knoxville
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
129
Price range
US$ 134 - US$ 214 (Based on Average Rates for a Standard Room)
Also Known As
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
,
4 Points By Sheraton Knoxville Cumberland House
,
Four Points Knoxville
,
Sheraton Knoxville Cumberland Hotel
,
Knoxville Sheraton
,
Knoxville Four Points
Location
United States > Tennessee > Knoxville
Photos
Traveller (54)
Room & Suite (26)
Dining (4)
Business Centre & Event Rooms (2)
Nearby
Nearby HotelsSee all 88 hotels in Knoxville
The Tennessean Hotel
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Holiday Inn World's Fair Park-Knoxville
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Hampton Inn & Suites Knoxville - Downtown
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Hilton Knoxville
1,397 reviews
.57 km away
Nearby RestaurantsSee all 1,260 restaurants in Knoxville
Yassin's Falafel House
167 reviews
.61 km away
Chesapeake's
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.47 km away
Pete's Coffee Shop Restaurant
355 reviews
.59 km away
J.C. Holdway
134 reviews
.65 km away
Nearby AttractionsSee all 299 attractions in Knoxville
Clarence Brown Theatre
152 reviews
.81 km away
East Tennesse Historical Society
284 reviews
.79 km away
Neyland Stadium
240 reviews
.67 km away
Market Square
2,595 reviews
.78 km away
Questions & Answers
Get quick answers from Four Points by Sheraton Knoxville Cumberland House staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
brysondamon
Is there a possibility for early check in so that we can walk to UT commencement on May 11,2017?
17 March 2017
  • Response from Jennifer GProperty representative
    There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
    0
    Votes
Divernow
Is there a place to go yo outdoor pool
7 June 2016
What is your answer?
Posting guidelines
    David V
    Does this hotel have a pool?
    22 May 2016
    • Response from VenezolanoFLLReviewed this property
      I don't think so
      1
      Vote
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    12
    Room Tips
    "All rooms are quiet"
    Read review
    "ask for high floor facing downtown"
    Read review
    "Junior suite has separate living room, two TVs. Rooms on east end overlook the fair site."
    Read review
    "Rooms on the end have the best view of downtown and the world's fair park"
    Read review
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