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All reviews spg property worlds fair park ut campus market square parking fee hotel restaurant within walking distance front desk staff nice hotel per day downtown area convention center nice room definitely stay here again convenient location nice stay garage
This hotel is just off campus, and quite convenient for visiting the university. It's also a fairly easy walk to the riverfront and just across the street from World Fair Park. Not many restaurants close by though. The staff were very friendly and helpful. Marriott...More
I was pleasantly surprised by my stay. Staff was super nice & accommodating. Since I’m not from that area I asked for food options on my way out for my work training and the front desk was knowledgeable & helpful. My room was clean &...More
1 Thank BrittanyThomas
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 23 July 2018
Thank you for your recent feedback of the Four Points by Sheraton in Knoxville. I am so pleased the staff took such care of you and hope you will stay with us again should your travels bring you back through Knoxville.
Front desk staff very pleasant and the property is clean and the rooms very nice. The shower is excellent. Zero complaints.
The location is ideal for visiting or touring UT. Easy walk to campus and downtown Knoxville. Beats commuting to campus from a hotel 15...More
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 2 days ago
Thank you for your recent feedback form your stay at The Four Points by Sheraton in Knoxville. We are pleased you enjoyed your time here and hope you choose to stay with us again should your travels bring you bacj through Knoxville.
The people were very rude on check-in and then check out the next morning they made it up to us offering us a free breakfast in their restaurant even though they were really short about that got to the restaurant the waiter tells us it...More
Thank Randy V
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 3 days ago
I apologize your experience at our property was such a disappointing one. We pride ourselves with a responsive and courteous staff and it seems in this situation we did not perform up to our standards. My sincerest apology for your unsatisfactory stay.
We had an event at the Expo grounds, so it was very close. Check-in went well. Parking was ample. The room had a few issues (the bathroom door wouldn't lock, A/C was very loud, the fridge froze all of our food). Rooms were clean and...More
Thank Kevin W
Response from Jennifer G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 1 week ago
Thank you for your recent review of the Four Points by Sheraton Knoxville. We appreciate the time you took to share your feedback and hope to see you again should your travels bring you back through Knoxville.