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Embassy Suites by Hilton Knoxville West

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Embassy Suites by Hilton Knoxville West
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762 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Start your review of Embassy Suites by Hilton Knoxville West
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Knoxville
Reviewed 2 days ago NEW

We actually live in Knoxville. We tend to choose Embassy Suites when travelling. We've stayed at this property numerous times, just as a fun get away. We've had some great times with family and friends. The property is very clean, new, and refreshing.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank HALCD
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Thank you for choosing our hotel the Embassy Suites by Hilton Knoxville West for your fun getaways. We are glad to here you return and we look forward to your next visit. Your good review is appreciated.

Memphis, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 18 January 2017

This hotel is absolutely one of the best hotels I've ever stayed in. There service is 1st class. The rooms are immaculate. We had a Premium Studio King Suite. It included free cooked-to-order breakfast, which was very good , free wifi, free parking, 15 free snacks of your choice from any vending machine. The best part of our stay was...

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Helpful?
1Thank MarieClaire901
About Hotel's Favourite Review
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! We were glad to have been able to assist you. Please return again the next time you are in our area to stay here at the Embassy Suites by Hilton Knoxville...

Kathleen, Georgia
Reviewed 2 days ago NEW

Very family friendly hotel. Great pool/hot tub area and great welcome reception. We would definately choose this hotel again then we travel through Knoxville. The room was perfect for a family of 4 and staff was very helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Tiffany P
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Thank you for letting us know you and your family enjoyed staying here at the Embassy Suites by Hilton Knoxville West. We are glad you all enjoyed yourselves and look forward to seeing you again. Thank you also for such a good review.

Chattanooga, Tennessee
Reviewed 3 days ago NEW

The drinks for the reception were great; the food was just okay. The staff was friendly & helpful. Two days I ordered breakfast omelets with everything, but got no meat. Sausage & bacon was available for me to add on the side, but I expected it to be in the omelets. Other than that, everything was wonderful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Carol M
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

We are sorry you did not get your meat in your eggs but are glad you enjoyed your stay. Thank you for your good review.

Richmond, Virginia
Reviewed 5 days ago NEW

This hotel was very nice aesthetically. The suite was comfortable and clean. There was a terrible raw sewage smell throughout the hotel however, which may have been caused by a nearby factory. The location wasn't ideal. The evening reception and complimentary breakfast were both great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank wtp1014
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next...

Atlanta, Georgia
Reviewed 6 days ago NEW

Ok, so everyone knows that bacon is one of the four food groups, along with steak, rings and beer; but there are lots of compelling reasons to stay at this Embassy Suites. The property is amongst the most well-kept properties where we have stayed. No scuffs in the paint. No dust. And the rooms were immaculately clean. Friendly staff. Manager’s...

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Helpful?
Thank traveler747
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

We are glad you enjoyed your stay and your bacon! Thank you for your good review and we will keep your suggestion in mind. Your are invited back to stay here with us at the Embassy Suites by Hilton Knoxville West the next time you have plans in our area.

Reviewed 1 week ago via mobile

I was not very happy with my experience. The room was not up to my standards at all! The bathroom door, floor and desk was covered in sticky! The bag the hair dryer was in had a giant ball of someone's hair in it!!!! However I must say the customer service was great, as well as the open bar and...

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Helpful?
Thank Courtney L
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

We’re always working to improve our product and services and we appreciate you taking the time to share your experiences. There is no excuse for the housekeeping issues that occurred during your stay. We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts.

Columbus, Mississippi
Reviewed 1 week ago

The Embassy Suites in West Knoxville is a quiet place to stay and has good shopping and restaurants nearby. There is road construction going on so be aware of the entrance so you don't miss it and keep an eye on oncoming traffic, it can be confusing in the morning.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Johnathon C
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

We appreciate your taking the time to give our hotel a good review. Thank you and we hope your business will bring you back again soon.

Atlanta, Georgia
Reviewed 1 week ago

Great hotel the best Hilton hotel I ever been to and I travel alot and I do work for the brand I would love to be apart of this facilities the kind of place you would cost just to get away my wife loved it

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank akpanf
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Thank you for your good review of our hotel the Embassy Suites by Hilton Knoxville West. We are glad you and your wife enjoyed your stay. Please return again in the future.

Charlotte, North Carolina
Reviewed 2 weeks ago

Great stay. Definitely on par with the Embassy Suite brand. The staff was pleasant and courteous. The overnight attendant went out of his way to accommodate us when we requested an extra blanket for the pullout couch. Very top notch service.

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Helpful?
Thank aruss29605
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review

Our team members are working harder than ever to deliver the exceptional service you have come to expect and appreciate your thoughtful comments! Thank you for your good review and we look forward to seeing you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 

Additional Information about Embassy Suites by Hilton Knoxville West

Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Region: United States > Tennessee > Knoxville
Price Range: ₹ 10,830 - ₹ 15,844 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Kognitiv US Corp, Booking.com, Hilton Hotels Direct, Priceline, Hotels.com and Orbitz so you can book your Embassy Suites by Hilton Knoxville West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Family Hotel in Knoxville
#9 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Knoxville West staff and other travellers.
5 questions
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Williamsburg, Kentucky
over a year ago
Hilton Head, South Carolina
Williamsburg, Kentucky
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Knoxville West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the 3rd floor.”
 of 5 bubbles MattB2, 11 Feb 2017 | Read review
“Great rooms!”
 of 5 bubbles 448LarryS, 17 Oct 2016 | Read review
“3rd floor is a reserved floor. Definitely worth asking for though.”
 of 5 bubbles 616joel, 26 Sep 2016 | Read review
“Premium Rooms are wonderful, Luxury at a mid range price”
 of 5 bubbles Doc110, 28 Aug 2016 | Read review
“High floor, corner rooms.”
 of 5 bubbles paul60ii, 19 Aug 2016 | Read review
5 of 5