We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Extended Stay America - Knoxville - West Hills

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Extended Stay America - Knoxville - West Hills
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

79 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Extended Stay America - Knoxville - West Hills
See the most recent reviews
Showing 78: English reviews
Charleston, South Carolina
Reviewed 24 July 2016

My family of 4 is here. I booked this for them because I had to stay behind to work. 3 children and my husband are on the third floor... NO elevator. This was NOT mentioned when we booked. The pool they claim to have? It's cemented over. There is black GUNK on the top of the refrigerator. My husband is...

 Report
Helpful?
1Thank A P
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you bringing your experience to our attention. I am so sorry to hear that your family of four had to walk up the steps to the third floor. I am not sure how you made your reservation but I would like to apologize that you were not told we do not have an elevator at this location. I...

Bedford, Indiana
Reviewed 5 July 2016 via mobile

Very nice place , would highly recommend it to anyone. Only one trouble, the day shift front desk clerk didn't want to check us in. When her shift was over, the next clerk. checked us right in. We a stayed in the king suite. Just a one night stay, but would stay here again.

 Report
Helpful?
Thank Darcy O
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for posting a review of our hotel. I am sorry about the issue you had at check-in; however, I'm happy to know that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again in the future.

Hendersonville, Tennessee
Reviewed 30 June 2016

The property was under construction due to remodeling, which I was never made aware when making reservations. There was absolutely no parking for guests, due to the back lot being closed and most of the spaces in the front lot being used for cranes, trucks and employee vehicles. I had to park (illegally and without permission) in the car wash...

 Report
Helpful?
Thank Raphael C
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that there was no parking for you during your stay due to the renovation crew and that the noise from the construction was loud. In response to your feedback, our staff is prepared to help you find a place to park. A meeting with managers will also be...

Reviewed 20 June 2016 via mobile

I would have rated this hotel with a 4 but I thought I'd check out I noticed that I did not help my cooler so I had to turn around and go and get it when I got there I asked the front desk clerk after housekeeping did they turn in a cooler he said no and went down to...

 Report
Helpful?
Thank Uno W
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your issue during check out. I will address this issue with the housekeeper that cleaned your room on their next scheduled shift. Thank you very much for bringing this to my attention. If you have any additional feedback, we...

Chatham, Canada
Reviewed 25 January 2016

We got this place through Priceline Express for $40 so it was kind of a no-brainer. Although there is a kitchen, there was zero as far s glasses or any utensils. There was also no hair dryer. We had one delivered but there should have been one in the room, as well as basic utensils. Breakfast is as minimal as...

 Report
Helpful?
1Thank TheYTs
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are...

Grand Bend, Canada
Reviewed 2 December 2015

We just needed a place to stay for a few hours on our way to our Orlando home, and this place fits the bill. We didn't check in until after midnight, but were greeted warmly and courteously. We did have to call reception from the front door as the door is locked for overnight. Clean and quiet, with a comfortable...

 Report
Helpful?
Thank Bay3r
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our friendly customer service. I’m thrilled that you found our hotel to be a good value! Thank you again for sharing your experience with us. We would love to see you again, should...

Reviewed 10 November 2015

The entire place reaks of cigarette smoke both in the lobby and in your room. The carpet is nasty in the room. My wife refused to walk barefoot. The bathroom had mold all over the shower. My blanket had cigarette holes. This place is simply NASTY. I'd have rather spend the nite in the car.

 Report
Helpful?
Thank Jim E
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am retraining our housekeeping staff to ensure rooms are cleaned to our company’s high standards as well as making sure we are regularly deep cleaning our carpeting. We continually work to...

Cleveland, Ohio
Reviewed 17 October 2015 via mobile

This hotel is very clean and very well-kept Beds are extremely comfortable and the little kitchenette's are perfect There is no need to stay in any other hotel this is everything that you need in one.

 Report
Helpful?
Thank tiggsgal
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled we were able to provide you with a home away from home experience! I’m so glad you enjoyed our comfortable rooms and convenient amenities. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

Reviewed 20 September 2015 via mobile

I have visited this hotel 3 times but my review is based on my last visit. My boyfriend and I wanted a weekend getaway and booked for 2 days. We used Priceline and got an offer at the Extended Stay at Cedar Bluff. We wanted to stay an extra night and the West Hills had a cheaper rate. When we...

 Report
Helpful?
1Thank Madalisoh H
Reviewed 17 September 2015 via mobile

Is the hustle and bustle of the city life of 2015 getting you down? Then come stay at the luxiourious Extended Stay Knoxville West Hills! Here, the 1980's will welcome you home. The second you walk into the hotel you will know that the most high tech equipment here is the ear piece in the polite young man that greets...

 Report
Helpful?
Thank Elmer_T_Lee
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay did not meet your expectations. I discussed your comments with the team, and we are taking the necessary steps to fix the carpet and housekeeping issues to ensure this doesn't happen again. We continually work to improve our hotel,...

35 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (18)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (5)
Viewed
Dining (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (4)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Room/Suite (9)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Knoxville hotels
5.2 km away
Extended Stay America - Knoxville - Cedar Bluff
0.5 km away
Comfort Inn & Suites Knoxville West
4.3 km away
Microtel Inn & Suites by Wyndham Knoxville
Show Prices
Show Prices
Show Prices
3.9 km away
Courtyard Knoxville West/Bearden
4.6 km away
La Quinta Inn & Suites Knoxville Central Papermill
4.7 km away
Red Roof Inn Knoxville Central
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Knoxville - West Hills

Address: 1700 Winston Road, Knoxville, TN 37919-5526
Region: United States > Tennessee > Knoxville
Price Range: ₹ 3,713 - ₹ 5,016 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Knoxville - West Hills 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Extended Stay, Kognitiv US Corp, Hotels.com, Expedia and Priceline so you can book your Extended Stay America - Knoxville - West Hills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Knoxville
Extended Stay America Knoxville
Knoxville Extended Stay
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Extended Stay America - Knoxville - West Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for first floor. NO elevator.”
 of 5 bubbles 12ap, 23 Jul 2016 | Read review
“Lower floors as there is no elevator”
 of 5 bubbles TheYTs, 24 Jan 2016 | Read review
“This place should be renamed EXTENDED PAUSE. Because once you walk in, you will briefly pause and get out.”
 of 5 bubbles jime386, 10 Nov 2015 | Read review
“Room 310 on the first floor was good”
 of 5 bubbles Sosto1337, 8 Feb 2015 | Read review
“Not sure there is a tip for that.”
 of 5 bubbles 574candyc, 24 Nov 2014 | Read review
5 of 5