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Red Roof Inn & Suites Knoxville East

318 reviews
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Traveller (36)
Room & Suite (66)
Dining (8)
Overview
  • Excellent27%
  • Very good41%
  • Average21%
  • Poor7%
  • Terrible4%
Travellers talk about
“no elevator”(27 reviews)
“indoor pool”(29 reviews)
“waffles”(37 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (318)Write a Review
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316 results
Traveller rating
88
121
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Time of year
LanguageEnglish
88
121
69
24
14
Show reviews that mention
All reviewsno elevatorindoor poolwafflesroom was cleanpets stay freebiscuitsaaa discountfirst flooreast sideoff the highwaywould stay here againpigeon forgebooked this hotelnon smoking roomstayed one nightstaff was friendlycereal
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1 - 5 of 316 reviews
Reviewed 3 days ago via mobile

I’m not a person to complain about anything , but this hotel was ridiculous! Room was disgusting, then the sheets where stained ( look at the pictures below ) to top it off !!! I got a phone call from the so called manager asking...More

Thank Andrew A
Reviewed 5 days ago

Nice stay at this Red Roof. The staff was super helpful. The room was sparkling clean. Nice amenities. I couldn't be more pleased. Inside access. Convenient parking. Free breakfast. Easy access to the interstate.

2  Thank Jesse E
Reviewed 2 January 2018

Hotel was empty when we checked in, the front desk clerk put us in a room right next to the freeway. I went down to request another room, and she had us move all the way to the other side of the hotel which was...More

Thank Paqcom
Response from ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville EastResponded 5 January 2018

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to...More

Reviewed 1 January 2018 via mobile

We stayed here last night. Called at 8pm to ask them to hold our room because we were on icy roads in Asheville, NC. She said of course, I will put in for a midnight arrival. We arrived to a warm room with a pine...More

Thank Lisa R
Response from ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville EastResponded 5 January 2018

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with...More

Reviewed 16 December 2017

This is the first time I have felt so insulted for the unprofessional manner of this stay. The quoted cost when reserved per phone jumped $12.00 when I checked in. This should have been my first hint. Then the desk clerk told me I had...More

Thank k123fair
Response from ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville EastResponded 20 December 2017

Dear Guest Thank you for bringing this to our attention. I sincerely apologize for the experience you had at our hotel and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in you case. I...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$ 61 - US$ 75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Knoxville
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$ 61 - US$ 75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Knoxville
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (36)
Room & Suite (66)
Dining (8)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Pamela R
9 June 2016|
AnswerShow all 3 answers
Response from jocelyn l | Reviewed this property |
If you stop at travel information centers along the way Red Roof usually offers a $10.00 plus coupon it's worth the stop and they are always clean and inviting stops for you along the way Hope this helps
1
Vote
SherryJ80
9 December 2015|
AnswerShow all 5 answers
Response from saunt082472 | Reviewed this property |
the pool in February 2017 was at 80 degrees. it was not as heated as you'd think I couldn't get all the way in. still cold in my book
0
Votes
Room Tips
"First floor."
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"Away from the freeway, get an extra blanket when you check in"
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"some where else"
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"Don't get near the vending machines. People are noisy."
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