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MainStay Suites

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Traveller (51)
Room & Suite (51)
Dining (4)
Overview
  • Excellent51%
  • Very good31%
  • Average12%
  • Poor2%
  • Terrible4%
Travellers talk about
“front desk”(50 reviews)
“cracker barrel”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (408)
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406 results
Traveller rating
197
128
51
12
18
Traveller type
Time of year
LanguageEnglish
197
128
51
12
18
Show reviews that mention
All reviewsfull size refrigeratorfront deskcracker barrelmerchants driveroom was cleanyogurtchoice hotelsbiscuitshot waterstaff was very friendlycontinental breakfastwould stay here againgreat roombooked this hotela great stayking roomrestaurants and shopping
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1 - 5 of 406 reviews
Reviewed 1 July 2018

We came to this hotel, after leaving another hotel in what seemed to be a shady part of town. When I asked the front desk for a room, they quoted me a better price than I found online, and even let me look at the...More

Thank Stormy M
Response from Guest S, Manager at MainStay SuitesResponded 2 weeks ago

Thank you for completing the online survey. Your feedback is very important to us. I have went over the issues you encountered with our housekeepers to assure that none of our future guest experience any of these issues. We do apologize for any inconvenience during...More

Reviewed 29 May 2018

We really enjoyed our stay at this hotel. The room was really nice, clean, & set up very well. the hotel is conveniently located right off of the interstate so you don't have to travel far. The hotel is also not far from Pigeon Forge...More

Thank 452melodyj
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 31 May 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff...More

Reviewed 15 May 2018

Se stayed at the hotel for 2 nights and will definitely stay again. Perfect location near champus, coveniently located by tge highway, with restaurants within walking distance. Room was large and clean. Front desk staff very professional (thank you Mrs Kim for the Mother's Day...More

Thank NotaTNnative
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 20 May 2018

Thank you for completing the online survey. Your feed back is very important to us. It is always a pleasure to receive positive feedback and I will be sharing your kind words with all of out staff. Thank you again for choosing out hotel and...More

Reviewed 10 May 2018

Many complained about not having hot water in the morning for the showers/ I found breakfast ok but I don't eat biscuits and gravy which were not that great. Rooms would of been nice for a long stay because of the kitchen set up. Plenty...More

Thank clarice438
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 14 May 2018

Thank you for completing the online survey. I do apologize for the the inconvenience you experience with the hot water and our complimentary breakfast during your recent stay with us.We have fixed the issue with the hot water. Thank you for your feedback and we...More

Reviewed 7 May 2018 via mobile

Out of 47 folks staying here we had very few issues on first visit & less issues on return stay. Over all issues were corrected by staff & it was a good place for an overnight stay. Staff very friendly. Breakfast selections was ok.More

Thank Diane C
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 8 May 2018

Thank you for completing the online survey. We do apologize for any inconvenience we may have created. I am so glad that we were able to fix the issues that your group had. Thank you for staying with us and we hope to see you...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Children Activities (Kid / Family Friendly)
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 82 - US$ 165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Quiet Hotel in Knoxville
#37 Mid-range Hotel in Knoxville
#42 Business Hotel in Knoxville
#45 Family Hotel in Knoxville
#50 Quaint Hotel in Knoxville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms, Accessible rooms
Details
Price range
US$ 82 - US$ 165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Quiet Hotel in Knoxville
#37 Mid-range Hotel in Knoxville
#42 Business Hotel in Knoxville
#45 Family Hotel in Knoxville
#50 Quaint Hotel in Knoxville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms, Accessible rooms
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Traveller (51)
Room & Suite (51)
Dining (4)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Dadams087
29 July 2017|
AnswerShow all 3 answers
Response from Guest S | Property representative |
Our checkout time is at 12:00 PM
0
Votes
jillsb201
9 September 2015|
Answer
Response from Guest S | Property representative |
Ranges from day to day depending on our occupancy. But a rough rang is between 79-139 dollars depending on room type and legth of stay.
0
Votes
Richard S
8 September 2015|
AnswerShow all 6 answers
Response from Guest S | Property representative |
Yes, $15 per day up to $75. That is our maximum amount charged per pet. Also, 25lbs is our pet weight limit.
0
Votes
Room Tips
"Rooms were great loved the balcony."
Read review
"Bring a mint."
Read review
"Very clean"
Read review
"Get a room not facing the freeway if you want quiet."
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