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All reviewsfull size refrigeratorfront deskcracker barrelmerchants driveroom was cleanyogurtchoice hotelsbiscuitshot waterstaff was very friendlycontinental breakfastwould stay here againgreat roombooked this hotela great stayking roomrestaurants and shopping
We came to this hotel, after leaving another hotel in what seemed to be a shady part of town. When I asked the front desk for a room, they quoted me a better price than I found online, and even let me look at the...More
Thank Stormy M
Response from Guest S, Manager at MainStay SuitesResponded 2 weeks ago
Thank you for completing the online survey. Your feedback is very important to us. I have went over the issues you encountered with our housekeepers to assure that none of our future guest experience any of these issues.
We do apologize for any inconvenience during...More
We really enjoyed our stay at this hotel. The room was really nice, clean, & set up very well. the hotel is conveniently located right off of the interstate so you don't have to travel far. The hotel is also not far from Pigeon Forge...More
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 31 May 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff...More
Se stayed at the hotel for 2 nights and will definitely stay again. Perfect location near champus, coveniently located by tge highway, with restaurants within walking distance. Room was large and clean. Front desk staff very professional (thank you Mrs Kim for the Mother's Day...More
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 20 May 2018
Thank you for completing the online survey. Your feed back is very important to us. It is always a pleasure to receive positive feedback and I will be sharing your kind words with all of out staff. Thank you again for choosing out hotel and...More
Many complained about not having hot water in the morning for the showers/ I found breakfast ok but I don't eat biscuits and gravy which were not that great. Rooms would of been nice for a long stay because of the kitchen set up. Plenty...More
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 14 May 2018
Thank you for completing the online survey. I do apologize for the the inconvenience you experience with the hot water and our complimentary breakfast during your recent stay with us.We have fixed the issue with the hot water. Thank you for your feedback and we...More
Out of 47 folks staying here we had very few issues on first visit & less issues on return stay. Over all issues were corrected by staff & it was a good place for an overnight stay. Staff very friendly. Breakfast selections was ok.More
Thank Diane C
Response from MainstaySuitesTN565, Manager at MainStay SuitesResponded 8 May 2018
Thank you for completing the online survey. We do apologize for any inconvenience we may have created. I am so glad that we were able to fix the issues that your group had. Thank you for staying with us and we hope to see you...More