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DoubleTree by Hilton Hotel Jackson

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DoubleTree by Hilton Hotel Jackson
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722 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Rockledge, Florida
Reviewed 5 days ago NEW

We recently had a four night stay. All staff were amazing. Especially Victoria, Amber, and Dae Dae. Room was very clean and comfortable. We will definitely make this our place to stay when we come to Jackson.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 389elsies
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you 389elsies for your review. I am happy to hear that the DoubleTree Jackson will be your choice for accommodations when visiting Jackson TN. I am especially thrilled to hear that your stay was amazing due to our team members. We will be sure to pass on your kind words to them. Thanks again for the fantastic review!

Blacksburg, United States
Reviewed 5 days ago NEW

I was a little worried when I read other reviews that said the employees were rude - I could not have had a more opposite experience! Everyone from the ladies at the front desk to the maids were very friendly and courteous! Breakfast was good, room was clean, and bed was comfortable. I do agree that the rooms will need...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Amy M
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you Amy M for staying with us. Our DoubleTree team is always trying to exceed our guests expectations. I'm happy that we appeared to do so during your visit. We will soon be completing a refresh of our guestrooms that includes, new wall vinyl, paint and all new lighting. New mattresses and lounge chairs also coming soon. We look...

Olive Branch, Mississippi
Reviewed 1 week ago via mobile

Very nice hotel!!! Beds were super comfy, nice big tv's, room service was very good, very updated and staff was very friendly and helpful!!!! Lots of nice amenities. Will definitely be back when I'm in the area!!!

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Helpful?
Thank Kandice74
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

What a great review Kandice74. Thank you for your kind words about our staff! We look forward to seeing you again soon!

Bolivar, United States
Reviewed 1 week ago

It was a great stay! I enjoyed it. It was very relaxing and comforting. My bed was so comfortable. The water ran well and the heating unit worked perfectly. It was very clean. The hotel staff were very nice.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Delvakio B
Houston, Texas
Reviewed 2 weeks ago

The window was open when we got there even though it was below zero outside. The heater unit made a weird clicking/squeaking noise we were forced to live with because we were trying to warm up the sub-zero room temperature. The sheets under the duvet had more holes than actual fabric. The dinner was exactly adequate for nourishing two hungry...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank elainef297
Valles Mines, Missouri
Reviewed 2 weeks ago

Clean, convenient, courteous and very comfortable. The pillow top beds were perfect and with a variety of pillows to choose from, even someone as picky as me found one that was just right. We enjoyed the modern decor.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lynn B
Radcliff, Kentucky
Reviewed 2 weeks ago

I use to marvel over the hotel quality. However, I was disappointed with the appearance of the floors throughout the hotel corridors, room, and common area. They desperately need upgrading. The refrigerator needed defrosting; could only fit a couple of waters in the freezer. The right curtain was difficult to open. Having a microwave in each room would be a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank maryrH8334VJ
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear maryrH8334VJ, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. As well, I regret that your refrigerator wasn’t working properly and will address this with our maintenance staff. Please share...

Little Rock, Arkansas
Reviewed 2 weeks ago

I have stayed at this location a few times on trips from Oak Ridge to Little Rock. The staff is professional and friendly. The room was comfortable with beds that assured a good sleep. I enjoyed chatting with the bartender at "Twist." The kids loved the pool, which has both and indoor and an outdoor section. It was very comfortable...

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Helpful?
Thank WBowman
Knoxville, United States
Reviewed 2 weeks ago

Best value hotel in area including the new ones. Rooms and amenities equal to all the new hotels. Restaurant very good. Better location relative to downtown, shopping, industry, other restaurants, neighborhoods you might be visiting.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Charles R. R
Knoxville, Tennessee
Reviewed 2 weeks ago

The people were extremely rude and not helpful at all. They messed up our payment, and were not helpful in resolving the issue. The only person who smiled at us was the man who brought us blankets. It was not easily accessible, and I do NOT recommend staying here. You are better off staying at a LaQuinta.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank c130550
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear c130550, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out shortly to further assist. We hope that the next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6 meeting and banquet rooms. We feature an indoor/outdoor pool, fitness center by Precor® and Twist Midtown Grill & Bar. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: ₹ 7,830 - ₹ 11,846 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Orbitz and Priceline so you can book your DoubleTree by Hilton Hotel Jackson reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Jackson
Jackson Doubletree
Hotel Style:
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Hotel Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor four is the hilton hhonors suite.”
 of 5 bubbles WBowman, 1 Jan 2017 | Read review
“Check around”
 of 5 bubbles N5832TUjr, 29 Aug 2016 | Read review
“Book early and check-in online for a good chance at a room on the first floor”
 of 5 bubbles sljoseph74, 28 Jun 2016 | Read review
“not this one”
 of 5 bubbles robinbH5105WZ, 11 Jun 2016 | Read review
“Room on back side quieter”
 of 5 bubbles 183RobertR, 26 May 2016 | Read review
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