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Comfort Suites

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176 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Reviewed 31 August 2016 via mobile

Hotel was clean, no bad smells, bugs or mildew. The bed was comfortable. The bathroom was stocked with plenty of towels. The breakfast was pretty good (waffles, biscuits, bacon, oatmeal, cereal, doughnuts).

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Helpful?
1Thank Heather N
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review and feedback. I am very happy to hear you enjoyed our breakfast! I will be sure to let our breakfast manager know that you enjoyed it!

O'Fallon, Missouri
Reviewed 29 August 2016 via mobile

After staying at a few cheaper hotels I decided to upgrade & ohhhhh so glad . This room was booked on short notice & reservations were perfect . Nice room , comfy beds & pillows, and clean !! Included Breakfast was the normal waffles , Danishes , biscuits , gravy , fruit. My only complaint was that the eggs were...

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Helpful?
Thank redstapler
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings, Thank you for your great review and feedback. I am very happy to hear that you enjoyed all aspects of your stay with us and hope that you stay with us again next time!

San Diego, United States
Reviewed 12 August 2016 via mobile

Nothing bad to say, it was pricier than I wanted but after 4 "budget hotels" we wanted a bit higher quality than previous notes en route to IN from SO Cal ,this suite gave us a bit more room for our family of 5, great breakfast, decent swim and jacuzzi soak.

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Helpful?
Thank Lisa B
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for your review and feedback. I am very glad to hear that that our hotel was able to accommodate your family of 5, and that you were able to enjoy our amenities. We hope to see you again soon!

Fairfax, Virginia, United States
Reviewed 4 August 2016

Just finished my business trip in Jackson and I am so glad I stayed here! Here's my pros and cons for this place: Pros 1) This hotel is super clean and modern. The lawn/landscaping is well maintained and the grass is superbly manicured. 2) Room is well appointed, warm, inviting and super clean - bathroom is immaculate with no sign...

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Helpful?
Thank Jon B
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for your detailed review and feedback. I am glad that you enjoyed most every aspect of your stay, and wanted to address just a few of your concerns. Regarding the laundry bags, I do apologize that they felt undersized compared to most, however they are standard Choice Privileges laundry bags; they do unfortunately only come in a...

Fort Worth, Texas
Reviewed 30 July 2016

We were moving our son cross country for graduate school so forced to pull a trailer which can cause parking issues at some hotels. Not here! Worked out great. Room was clean but got rather warm during the night. The thermostat doesn't seem to regulate the room. The room was quiet, the staff was polite and as I said, it...

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Helpful?
Thank Lori F
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review and valuable feedback. I am glad to hear that our parking lot was able to accommodate your vehicle and trailer with no issues. I am sorry that you had issues with your air conditioning unit in your room. All of our rooms are thermostat-controlled; and I do see that you mentioned manipulating that...

Reviewed 26 July 2016 via mobile

We stayed for one night. We were welcomed warmly by front desk staff. Our room was clean and spacious, and was comfortably cool. Breakfast included both hot and cold items. Everything was at the right temperature, and the attendant was friendly and proud of the clean kitchen she keeps. Pool was a good temperature. A cold beverage was available on...

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Helpful?
1Thank Kathy J
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for the awesome review and feedback. I am so glad to hear that our front desk helped you feel at home during check-in, and I am glad to hear that you were able to experience our numerous amenities. Please come back and see us again!

Reviewed 24 July 2016 via mobile

Hotel was very clean. The staff at front desk and at breakfast the next morning were very friendly and helpful. Just a one night visit, but would recommend this hotel to all. Nice CLEAN room with all the ammenties.

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Helpful?
Thank brendahayes1120
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review and feedback. I am very glad to hear that your one night visit was excellent in every facet, and hope that you choose to stay with us again next time. Thank you again!

Denton, Texas
Reviewed 23 July 2016 via mobile

Had a problem with getting the airport rate, but J.J. - the customer service rep solved it in a flash with a smile. I LOVE good customer service. Everything else about her stay was as expected Clean. Good breakfast choices. Friendly's breakfast hostess

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Helpful?
1Thank jake j
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review and feedback. While I am sorry that there was confusion regarding your airport rate, I am glad to hear that JJ was able to solve it quickly AND with a smile! We are glad to have her here with us. We do hope you come back and stay with us again next time!

Dallas
Reviewed 9 July 2016 via mobile

The lady attending the breakfast buffet is top notch! What a wonderful person she is. Definitely an asset to the establishment. The front desk representatives were also very polite, helpful and personable. I couldn't have asked for a better set of hotel staff during my visit.

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Helpful?
1Thank Abby N
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Abby! We truly appreciate you taking the time to give us a review and a great one at that! I am proud to say that we do have an excellent staff who most assuredly cares about the satisfaction of their guest. I will be sure to let our Breakfast Attendant know that she was recognized for her efforts. Again,...

North Houston, Texas
Reviewed 21 June 2016

This hotel is very convenient to all kinds of shopping and right off the freeway. Our room was clean. Our kids were happy to swim in the pool...it closed at 10 and was nice for getting their energy out after being in the car for a while, but the lighting wasn't great and I couldn't tell if the pool water...

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Helpful?
Thank kogabino
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Kogabino! We are so happy that you and your family stayed with us during your summer journey....and we are pleased that you enjoyed your stay. We hope to serve you again soon. Safe Travels,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 

Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: ₹ 7,106 - ₹ 11,999 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Jackson
Hotel Style:
#2 Family Hotel in Jackson
#5 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
3 questions
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over a year ago
Kalamazoo
Peoria, Illinois
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IF you want to stay here -- try to book ahead for a better rate. Shop around.”
 of 5 bubbles jrbdad, 6 Sep 2016 | Read review
“Within walking distance of Casey Jones Museum. Excellent place to stay with children.”
 of 5 bubbles BamaLady2015, 20 Apr 2016 | Read review
“Let's see...add a tip to help travelers choose a good room? Choose a different Hotel would be a good start.”
  • What's up with the vent in the shower stall? No fan behind it, odd.
  • exposed screw heads, perfect for snagging your leg or clothing on.
  • chalky substance in bathroom
  • Peeling wallpaper
  • unpainted closet
 of 5 bubbles T7532HPeds, 12 Apr 2016 | Read review
“We were on the 1st floor and was very quiet.”
 of 5 bubbles nina1of5, 31 Dec 2015 | Read review
“See above.”
 of 5 bubbles sailor1101, 6 Nov 2015 | Read review
5 of 5