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All reviews front desk halfway point hot tub two queen beds fitness room road noise would definitely stay here again mini fridge indoor pool visit family staff was friendly easy access stayed one night residence inn parking lot bistro lobby
This was a last minute decision to stay at Courtyard. We were extremely pleased with our stay. Front desk was very nice and courteous. King bed room was very clean and spacious. Loved the fact that there was a Starbucks in the lobby, which was...More
Response from DanB5130, General Manager at Courtyard JacksonResponded 2 weeks ago
Thank you for your kind words and I will pass them on to the staff. I look forward to seeing you again in the future.
An excellent night's sleep with a very comfortable mattress, a quiet hallway, and super blackout curtains blocking the sunlight in the morning. The front desk staff was helpful and took good care of us. We will definitely stay again if the price is reasonable.
Response from DanB5130, General Manager at Courtyard JacksonResponded 14 September 2018
Thank you for your kinds words. I am glad you had a comfortable stay and look forward to seeing you on your next visit to the Jackson, TN area.
We stayed for a baseball tournament and had a fantastic stay. The staff from the lady at the front desk to the hpusekeeper, they call her Sweetie, and she called us that too, were all so friendly. The rooms were clean and the pool was...More
Response from Dan B, General Manager at Courtyard JacksonResponded 31 August 2018
Thanks so much for your review. W also think that " Sweetie " is a special team member. I/m very proud of the friendly staff that I have in place here and myself, along with them, look forward to your return to our hotel next...More
We stayed at this hotel on June 29 2018. Arrival and check in was OK. The staff was generally accommodating however the bathroom in our room didn't seem that clean and the toilet was not functioning.. We reported the toilet was broken which resulted in...More
Response from Dan B, General Manager at Courtyard JacksonResponded 17 August 2018
Thank you so much for your feed-back. We strive to improve our service to our guests and failed to meet your needs on this visit. Please feel free to contact me personally on your next visit to the area and I will make sure your...More
I generally choose to stay at Marriott when I'm traveling and I am seldom disappointed. I didn't spend the night here, even though I paid for the room, because it was so filthy and shoddy I was afraid of what I might encounter.
2 Thank charli1031
Response from Dan B, General Manager at Courtyard JacksonResponded 26 July 2018
Thank you for choosing to stay at the Courtyard Jackson and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As...More
Response from Jeffrey W | Property representative |
The Courtyard by Marriott Brand does not offer Complimentary Breakfast. We do however offer hotel rates that include a breakfast coupon based on availability. The Bistro offer made to order eggs, French toast and a host of... More
The Courtyard by Marriott Brand does not offer Complimentary Breakfast. We do however offer hotel rates that include a breakfast coupon based on availability. The Bistro offer made to order eggs, French toast and a host of other items that you can enjoy. The rice for breakfast can range between $6.00 - $14.00 depending upon what is ordered.
Response from Jennifer F | Property representative |
Good Afternoon, 2Bboysmom!
Unfortunately, we do not have any rooms that we can *guarantee* pets have not been in. We try to keep them limited to just our first and second floor rooms but sometimes they do spill over into... More
Good Afternoon, 2Bboysmom!
Unfortunately, we do not have any rooms that we can *guarantee* pets have not been in. We try to keep them limited to just our first and second floor rooms but sometimes they do spill over into the other floors. We do have an extensive cleaning process that we do after pets have stayed with us but I understand that even that might not work with a severe allergy. If there is anything we can do ahead of time to help, we'll be happy to!