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Holiday Inn Express Hotel & Suites Harriman

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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Nashville, Tennessee
Reviewed 3 weeks ago

We made reservations and arrived to check in on Friday Oct. 28th. but the male clerk was so insolent and rude that we left and went to the comfort inn where we were given 5 star service. There is no excuse for poor customer service when you are in the hospitality business

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Helpful?
Thank WJB12311
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Harriman, responded to this review

Dear WJB12311, Thank you for taking the time to post your comments. We are very sorry for the unfortunate experience you had with the service you received from our staff. We appreciate your feedback as this is our best resource for improving guest services. We have sent you a private message to obtain some additional details. Thank you for staying...

Stillwater
Reviewed 18 October 2016 via mobile

King size bed, room was clean and a very good size. Bathroom was clean. Staff was friendly and helpful. Not much in the way of exercise equipment. 1 elliptical, 1 bike and 1 treadmill that did not work. Breakfast was good, coffee was good Area was safe and the view nice.

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Helpful?
Thank Shawn Y
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Harriman, responded to this review

Dear Shawn Y, Thank you for taking the time to express your thoughts and concerns. We are very pleased you liked the room you received and the friendliness of our staff. We would like to apologize that our fitness center fell short of your expectations. Your feedback is very important to us as this continually helps us improve the facilities...

Reviewed 14 October 2016

Our room was nice. The bed was comfortable. The staff was friendly. They do need more electrical outlets near the desk in the room. There was a desk lamp that did not have an outlet built in it and one of the bulbs was burnt out in the light.

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Helpful?
Thank Ronald C
Reviewed 6 September 2016

We have been staying at this hotel for the past 6 years. Each year the staff is the same friendly and welcoming. Breakfast is great and the rooms are spotless. No issues at all with anyone. Parking is easy and it is located just off the exit. We like it for all the reasons above plus it has a refrig...

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Thank Elizabeth S
Reviewed 6 September 2016 via mobile

We have friends that live on a lake near Harriman and they recommended the holiday inn express. Everyone was friendly and helpful. I asked for a couple waters before heading up and they gave those out complimentary (although I did have to ask). Clean rooms. Room has a small frig and microwave. Good breakfast.

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Helpful?
Thank Pam E
Stuart, Florida
Reviewed 25 August 2016

This is definitely Not a four star resort however it was super clean and beds were comfy We were in the area for a funeral so our family had booked several room under different names. Our teenagers needed a room close to us. What a challenge that was. My husband and I ended up with two queens rather than a...

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Helpful?
Thank designer109
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Harriman, responded to this review

Dear designer109, Thank you for being our guest and for taking the time to share your comments. We are delighted to read that you found our property to be clean and comfortable. However, we're sorry to hear the location of the room you received did not live up to your expectations. We value your feedback as they enable us to...

Harriman, Tennessee
Reviewed 5 August 2016

This was a unique experience and one I would not repeat. Though the room was booked well in advance, the room rate fluctuated dependent upon the day in the week long stay. When making an advance reservation at a particular room rate, it would be logical the room rate would apply to the duration of the stay. In checking with...

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Helpful?
Thank patannire
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Harriman, responded to this review

Dear patannire, Thank you for staying with us, and for writing a candid review. I am very happy to see that the room size, cleanliness, and breakfast experience contributed to making your stay that much more pleasant. I am sorry you were not satisfied with the rates. Prices vary depending on the dates and are competitive within the area. I...

Flat Rock, Michigan
Reviewed 31 July 2016

As i have stated before, this is a wonderful place to stay. The rooms are very clean, as well as the whole hotel. The General Manager Cherry Campbell is a wonderful person, who makes your stay even more enjoyable. She is a true asset to Holiday Inn Express. I understand that a remodeling maybe in the works. We cant wait...

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Thank Jim M
Mobile, Alabama
Reviewed 26 July 2016

Friendly staff. Great breakfast with good choices for everyone. Nice and clean inside pool. The room was nice with comfortable queen size beds. Great pillows. They were running low on wash cloths, but did provide us extra hand towels and were very apologetic. Again, the staff definitely made our stay the best. Great location as well.

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Helpful?
Thank Emily W
Reviewed 24 July 2016

My family and I recently stayed one night at this HI Express. It is on par with many other HI Express hotels we've visited. It is conveniently located off the main highway up on a hill overlooking a side road with a great view of a hill across the road. I booked the hotel online through the HI website. I'm...

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Helpful?
Thank James S
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Harriman, responded to this review

Dear James S, Thank you for your feedback regarding your stay at Holiday Inn Express Hotel & Suites Harriman, TN. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. WE appreciate your nice comment about room cleanliness, breakfast and service. However, we’re sorry we fell below your expectation regarding cleanliness. We will address...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to Roane County is the Holiday Inn Express Hotel & Suites, conveniently Located to I-40 at Exit 347, Centrally located between Knoxville, Nashville and Chattanooga, Tennessee. 100% NON SMOKING HOTEL. This intelligently designed hotel is close to Historic Downtown Harriman, Watts Bar Lake and the Foothills of the Cumberland Mountains. Many restaurants are located within 1 Mile of the hotel. Special in room amenities include FREE HIGH SPEED INTERNET, Microwave and Refrigerator, free local calls and free parking. BUSINESS:, TVA Steam Plant, Bayou Steel, Chase Scientific & ORNL HOSPITAL: Roane Medical Center UNIVERSITY: Roane State Community College. LOCAL AREA ATTRACTIONS:Smokey Mountain National Park, Pigeon Forge, Neyland Stadium - Home of the Tennessee Volunteers. STAY SMART: Kohler shower Head and bedding featuring new mattresses:triple sheeting, your choice of two queen beds or one king bed. EXPRESS START BREAKFAST,featuring TWO HOT items daily - omelets with cheese, sausage or bacon, biscut and gravy. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Harriman

Address: 1885 S Roane St, Harriman, TN 37748-8648
Region: United States > Tennessee > Harriman
Price Range: ₹ 7,011 - ₹ 9,257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Harriman 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Harriman
Holiday Inn Harriman
Harriman Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Harriman staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Harriman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book close to staircase. Ask for a room looking at the mountains”
 of 5 bubbles designer109, 25 Aug 2016 | Read review
“Rooms that face the road have a nice view.”
 of 5 bubbles U8062QBjamess, 24 Jul 2016 | Read review
“Entrance hard to locate”
 of 5 bubbles Travel2011Lover, 15 May 2016 | Read review
“A room towards the back of the hotel if you are a poor sleeper”
 of 5 bubbles SimonL574, 25 Oct 2015 | Read review
“If you are a light sleeper ask for a room on the back side. The are train tracks down the hill and the trains run frequently.”
 of 5 bubbles andrewbQ5348RJ, 1 Oct 2015 | Read review
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