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Residence Inn Memphis Germantown

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Traveller (31)
Room & Suite (27)
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Overview
  • Excellent34%
  • Very good45%
  • Average11%
  • Poor6%
  • Terrible4%
Travellers talk about
“train noise”(6 reviews)
“front desk”(18 reviews)
“gas fireplace”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
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Offers from Residence Inn Memphis Germantown
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Offers from Residence Inn Memphis Germantown
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)
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Traveller rating
36
43
12
7
5
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LanguageEnglish
36
43
12
7
5
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All reviewstrain noisefront deskgas fireplaceshowing its agemarriott hotelscouple of weeksfree breakfastfull size refrigeratorlight sleeperminute drivewould stay here againgeneral managerample parkingroad tripan upgradestaff was very friendly and helpfulgreat customer service
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1 - 5 of 103 reviews
Reviewed 2 weeks ago

I have stayed at several residence inns and liked them. This Residence Inn was terrible. I would have driven further had I known. I am elite status with Marriott and requested at 2:00 checkin. Arrived at 2:20 and was told my room would not be...More

Thank esbstlouis
Response from Richie G, General Manager at Residence Inn Memphis GermantownResponded 2 weeks ago

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. I understand your frustration with the cleanliness, and service you received. Sincere apologies from myself and my team for not delivering Marriott service expectations. Your concerns have been shared with...More

Reviewed 4 weeks ago

We were at this hotel for the bowl game in December. It was extremely clean, the breakfast was delicious and the front desk staff was so friendly....especially since we were from the visiting team! A lot of Iowa State people were staying at this hotel,...More

Thank worktravelerforlife
Response from Richie G, General Manager at Residence Inn Memphis GermantownResponded 4 weeks ago

Thank you for letting us know about your stay at Residence Inn Memphis Germantown. The team and I are thrilled to know you enjoyed our friendly service. It is our intent for every guest to have a pleasurable experience. We appreciate you being our guest...More

Reviewed 13 March 2018 via mobile

Arrived in Germantown, TN and checked into the Residence Inn Hotel for our 3 Day Vacation. Staff was very Friendly and Helpful. Got to the room and it was clean and all amenities were in place. Went to the front desk to ask for a...More

Thank James L
Response from Richie G, General Manager at Residence Inn Memphis GermantownResponded 15 March 2018

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. The staff and I are thrilled to know you enjoyed our friendly service, cleanliness, breakfast variety, and the beds. It is always our intent for every guest to have a...More

Reviewed 13 March 2018

I recently spent a couple of weeks here recovering from a donating a kidney. I needed a quiet place to get my strength back and this Residence Inn fit the bill. The staff here went above and beyond to accommodate my needs and make me...More

Thank Savvy4444
Response from Richie G, General Manager at Residence Inn Memphis GermantownResponded 14 March 2018

Thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. It was a pleasure having you as our guest. The staff and I are thrilled to know you enjoyed our friendly service, caring, and teamwork. It is our intent for...More

Reviewed 11 February 2018

My last trip to Germantown I did not give this property a good review. My latest visit, the inn was vastly improved. Mr. Gentry has done a great job. Front desk, Ms. Minnie, is always a delight. The girls that keep the rooms clean, and...More

Thank Phil P
Response from Richie G, General Manager at Residence Inn Memphis GermantownResponded 12 February 2018

Phil thank you for letting us know about your recent stay at Residence Inn Memphis Germantown. The staff will be thrilled you enjoyed their friendly service and the property. It is always our intent for every guest to have a pleasurable experience. We appreciate you...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
US$ 148 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Germantown
#5 Business Hotel in Germantown
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 148 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Germantown
#5 Business Hotel in Germantown
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (31)
Room & Suite (27)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"We were on the 3rd floor and it was quiet."
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"Request a room on the top floor, away from the active train tracks."
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"All rooms are good."
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"As far back from the trains as you can go."
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