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Best Western Franklin Inn

962 reviews
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Traveller (35)
Room & Suite (78)
Pool & Beach (18)
Overview
  • Excellent38%
  • Very good31%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
“room was clean”(78 reviews)
“waffle house”(13 reviews)
“an older hotel”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Franklin Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (962)Write a Review
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All reviewsroom was cleanwaffle housean older hotelsmoking roomstay there againpancakesstaff was friendlyoff the highwayhot breakfastup to datecleaning stafffirst floorconvenient locationthe breakfast areayogurtnashville areabw
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1 - 5 of 956 reviews
Reviewed 1 week ago

Room need more attention when it comes to cleanliness. I cut my stay short due to roaches in my room after having to change rooms three times. The only way I would go back to this location if it was my last resort.More

Review collected in partnership with Best Western
Thank ew201845
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 4 days ago

Dear ew201845, thank you for taking your time to review about your stay with us at the Best Western Franklin Inn. We apologize for the inconveniences caused during your stay. If i understand that day, you required the heat to be working according to your...More

Hotel's Favourite
Reviewed 24 November 2017

Second stay at this location. After being in our car for almost 12 hours heading south, it was so nice to have such a friendly greeting at the reception desk. Our room was clean and the beds were very comfortable with lots of pillows. The...More

Review collected in partnership with Best Western
1  Thank PetOwner-Tap
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 4 December 2017

Dear PetOwner-Tap, thank you so very much for choosing to stay with us at the Best Western Franklin. Our team is very happy to hear that you had a wonderful and comfortable rest/sleep after your long 12 hour drive. Our breakfast selection is very good...More

Reviewed 1 week ago

father was in hospital I needed a room close by went to best western was able to get a room quickly and my smoking preference quickly. used best western a year ago for brothers illness because of being so close to hospital and service then...More

Review collected in partnership with Best Western
Thank davidjI1895EH
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 1 week ago

Dear davidjI1895EH, thank you so much for your continued patronage. We hope we could raise the bar and serve you better the next time you choose to stay with us. We look forward to your business again in the future. Thank you, Nathan

Reviewed 1 week ago

We decided to stay in Franklin, TN to celebrate a birthday. Clean room, very accommodating, friendly staff. Many options for food, entertainment and shopping. They serve a full, complimentary breakfast.More

Review collected in partnership with Best Western
Thank Chris B
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 1 week ago

Dear Chris B, Thank you for choosing Best Western for your recent stay, it was indeed wonderful to hear that you enjoyed here with some good memories. We appreciate your feedback on our service as a whole, and would make sure that you have a...More

Reviewed 2 weeks ago

I would recommend this hotel to anyone. It was extremely clean the staff wars really nice and the breakfast was great as well. I travel frequently and this might be the best experience I paid this year. The rates are great and the service is...More

Review collected in partnership with Best Western
Thank I Donnie T
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 2 weeks ago

Dear Donnie, Thank you very much for your wonderful feedback. We are happy to here that you enjoyed your stay at our hotel. Our breakfast is the one of the most liked in the area. We do have a variety and more fresh food than...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$ 78 - US$ 113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 78 - US$ 113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
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Traveller (35)
Room & Suite (78)
Pool & Beach (18)
Dining (1)
Hotel & Grounds (72)
Bathroom (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
RescueMom73
6 December 2017|
AnswerShow all 2 answers
Response from Best Western F | Property representative |
We, Best Western Franklin are very flexible with check ins. Our guests can check in anytime after 3. Our front desk is staffed 24 hours, for your convenience. Please call us at 615.790.0570, if you have any questions.
0
Votes
jeanbV1189LW
18 February 2017|
AnswerShow all 6 answers
Response from Best Western F | Property representative |
Dear jeanbV1189LW, thank you very much for choosing to stay with us. Most restaurants in Franklin do serve Beer. There are a few that do wine as well. A few upscale restaurants in the Downtown Franklin Area serve wine... More
0
Votes
Roachs31
18 November 2016|
AnswerShow all 2 answers
Response from Best Western F | Property representative |
Dear Roachs31. We do not accommodate pets in our hotel any longer. Thank you, Nathan
0
Votes
Room Tips
"Stay away from this hotel if you want a good room!"
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"Park early parking spaces run out"
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"Go upstairs if you can. No elevator but first floor parking right is infront of your door. Backside much..."
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"Top floor looking out towards the office"
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