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Country Inn & Suites By Carlson, Cool Springs

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Country Inn & Suites By Carlson, Cool Springs
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501 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Saint Louis, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Loved the rooms. They were clean and very spacious. The internet always worked fine. Breakfast was okay - I've had better at a hotel but this wasn't bad at all. Maid service was also very good. Highly recommend this hotel.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Amy L
Chicago, Illinois
1 review
Reviewed 2 weeks ago

Given that this area is considered heavily traveled by tourists, I was shocked at the very slow customer service that I received and the lack of updates with this hotel location. It took forver to check-in, and I was not there at a peak time. The reservation agent tried to be friendly, but she had no help and the phones... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank girlboss2016
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to write your review. We work work diligently to ensure a speedy check in and superior comfortable stay. We regret any extra wait time at check in as well as our pillows and water pressure not to your satisfaction. We want you to feel welcome and enjoy your stay and regret you did not... More 

Dungannon, United States
Level Contributor
9 reviews
4 hotel reviews
Reviewed 3 weeks ago

This hotel was booked by our work. Imagine our surprise when we arrived at 11:30 PM only to be told that we did NOT have a reservation and they did not have a room. We were told that when they looked under our name, our company name, an associated company name there was nothing. No, the names of the other... More 

Helpful?
Thank James H
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are sorry to hear of your unsatisfactory experience regarding reservations made that could not be found. It is unfortunate when situations like this arise. We take every precaution to ensure all guests are welcomed and accomodated, and regret the disappointment we caused by not finding your reservation without confirmation. We are sorry to hear of your unsatisfactory experience regarding... More 

2 reviews
Reviewed 4 weeks ago

Check in was easy. Our room had a very comfortable bed and linens. Had a bathroom problem but nice maintenance guy was up to fix it immediately. We ate breakfast there each morning. The food was fine. Had the feeling that one woman was working by herself each time. Friendly lady who did a good job, but seemed like a... More 

Helpful?
Thank Rita L
Lakeland, Tennessee
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 weeks ago via mobile

I stayed with my family at country inn in room 211, the hotel is very nice with a 24hrs snake bar that you can charge to your room. The breakfast saw free and very good!! Not your ordinary hotel breakfast with hot food. Our room was right next to the HVAC room and with a AC unit right outside our... More 

Helpful?
Thank Robert H
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

This is a matter of principle. On October 22, at 8:00 pm, my brother took his own life in our home in Franklin, Tennessee. Because his death involved a fire arm the investigation was long, exhausting and traumatic for us all. The professional and compassionate members of the Franklin City Police Department suggested we find a hotel to stay in... More 

Helpful?
Thank Lee H
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We appreciate you bringing this matter to our attention. We certainly extend our deepest sympathies. We also understand the inconvenience an unexpected charge can cause.We appreciate you reaching out to the Hotel to explain the matter, which we are looking into. Thank you for telling us about your experience. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 South Springs Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: ₹ 6,703 - ₹ 11,080 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Cool Springs staff and other travellers.
4 questions
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Fort Walton Beach, Florida
3 months ago
Marion, IN, United States
8 months ago
Plainfield, Illinois
over a year ago

See all questions (4)

Questions? Get answers from Country Inn & Suites By Carlson, Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure, we were never given one.”
 of 5 bubbles L9202FZjamesh, 12 Nov 2016 | Read review
“Rooms on east side of building face a Harley dealership, so expect to hear that.”
 of 5 bubbles PaulaMorton, 16 Oct 2016 | Read review
“Stay on the first floor.”
 of 5 bubbles jpslm271, 24 Sep 2016 | Read review
“Every room is good :)”
 of 5 bubbles Joliesbucketlist, 13 Sep 2016 | Read review
“Only (1) two queen handicap room, the rest come with one King only,”
 of 5 bubbles N3568MJbryanw, 30 Aug 2016 | Read review
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