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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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860 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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Showing 858: English reviews
Franklin, TN, United States
Reviewed 13 February 2016

This Embassy Suites offers very little in the area of customer service and seems to be trying to rest on its reputation as a brand. The upkeep is minimal except they are just now starting on some room renovations. the nightly reception is peanuts and pretzels when there used to be more offerings. The pool is rarely heated if at...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank David William S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

David William S- Thank you for your review. As you saw we are in the middle of a major renovation and it will be completed by the end of February. As for the pool we always keep it at 83 degrees but I will check to make sure that we do not have any issues with the heater. I hope...

Louisville, Kentucky
Reviewed 12 February 2016

Let me start by saying I stay in hotel rooms 5 nights a week for work, and this is the ONLY time that I written a review (because I am SO unhappy with my hotel room). The hotel has a nice lobby and great staff. My issues are with the guest rooms. The carpet and furniture has to be from...

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Helpful?
Thank Lindsey M
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Lindsey M- Thank you for your review and I am disappointed that your stay was not great. We are in the middle of a renovation and you must have had one of our suites that had not been renovated yet. We will be completely done with our renovation by the end of the month. We are also addressing the Wi-Fi...

Indianapolis, Indiana
Reviewed 10 February 2016

I stayed at this property with my family. I don't have many nice things to say about the property; that said, I don't have anything bad to say. I thought the price of the hotel was very expensive for what I got. The breakfast was not available early on the weekends, though we would have liked to eat before heading...

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Helpful?
1Thank jazzy6991
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

jazzy- I am sorry to hear about your impressions of the hotel. We pride ourselves on giving great guest service and it appears that we were not able to meet your expectations. I do hope that you will give us another chance to be your hotel of choice here in the Nashville area.

Franklin, United States
Reviewed 9 February 2016

Hotel is super nice! Staff was amazing. Evening reception, breakfast and pool were great. Took our daughter there for her 7th bday and they even surprised her with cupcakes in our room! Highly recommend

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kelly O
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Kelly O- I am so happy to hear that we were able to play a part in your daughter's seventh birthday. I am pleased that the team was able to go above and beyond and hopefully make the day memorable for you and your daughter. Thank you for the nice comments and we look forward to seeing you again soon!

Franklin, United States
Reviewed 2 February 2016

The Staff went over and beyond for us. Sharee, the Banquet manager went above and beyond. Andrew, the assistant manager made sure we had rooms during our event even though they were sold out. The Chef was excellent. I would highly recommend this location for Events, travel lodging, or even a weekend getaway. We love the Embassy Suites Brand and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jacqueline W
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Jacqueline W. Thank you so much for the nice review. I am so happy that the baby shower was a big success. I appreciate the comments about our renovation as we agree that it looks great. I hope we can get to see you again soon and congratulations!

Florence, United States
Reviewed 25 January 2016

Staying at Embassy Suites means you expect the best and this hotel was no different. The room and staff were great. Even with an small issue in the room, it still met my expectations. The evening reception is always enjoyed except the snacks were a little disappointing. Still overall great experience. Will definitely stay again!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dena W
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Dena W.- Thank you for your nice review. I am so pleased that we were able to meet your expectations with your stay. We are always trying to improve our services and I thank you for your review. We look forward to your next stay with us!

Brentwood, United States
Reviewed 20 January 2016

We had a great trip. The hotel was clean and the staff went over and beyond to make our stay a good one. Breakfast was great as well as the cocktail hour. We requested extra towels and they were ready in our room. The staff even had milk and cookies waiting because of our daughters birthday.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dianne H
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Dianne H- I am so pleased that your daughter had a great birthday and you enjoyed your stay. We try to make every guest feel special and I so happy to hear about your experience. We hope to see you again soon.

Reviewed 17 January 2016 via mobile

Ok so embassy suites is going through renovations which is understandable however the noise level is very high and constant. We were actually suppose to check in Thursday night and didn't get there until Friday. When we showed up they said they didn't have a room for us so my husband went to his meeting and I waited in the...

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Helpful?
1Thank Bethany P
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Bethany L- Thank you for taking the time to review our hotel. I apologize for the noise issue and I am also looking forward to our completed renovation. I appreciate your comments and will share them with the team. We are constantly trying to improve our service and I hope the next time you are in the Franklin area you...

Mount Juliet, Tennessee
Reviewed 15 January 2016 via mobile

The stay was nice. The room was recently renovated and very clean and spacious. My major complaint is the bar and dining service. We sat at the bar and there were few people seated and being served. The bar staff basically ignored us and served those who came after us. Of course they ignored us evacuee the new arrivals at...

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Helpful?
Thank Alex R
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Alex R- Thank you for your nice review. I am happy to hear that our renovated room worked well for you. I apologize for the service staff in the restaurant and I will be sharing these comments with them as we will work to improve our service levels. I look forward to seeing you on your next trip to the...

Cordova, Tennessee
Reviewed 13 January 2016

I had a few problems with my stay, but the rudeness over the phone caused me not to try and resolve the issues that I had once I arrived. I asked for an early check in (both times that I have stayed here), and was denied without asking my name or room number both times. I was told they were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sarah B
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for your review. I apologize for the issues you encountered during your stay here. I do hope you will give us another chance when you are in the area. If I can be of any assistance in the future please feel free to call on me.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: ₹ 10,485 - ₹ 19,558 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Travelocity so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
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Memphis, Tennessee
3 months ago
3 months ago

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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a corner room with 2 beds, it was huge!”
 of 5 bubbles frank752015, 10 Feb 2017 | Read review
“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
5 of 5