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Embassy Suites by Hilton Nashville South/Cool Springs

PricelineUS$ 282*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 292*
US$ 282*
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US$ 292*
US$ 292*
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Embassy Suites by Hilton Nashville South\/Cool Springs
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924 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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Showing 922: English reviews
richmond
Reviewed 18 July 2016 via mobile

The rooms are so nice and large they are really suites. They include living room area that can accommodate others for sleeping, yet you can close a door to maintain your privacy. Mornings include hot breakfast with many items. I never miss the custom mad to order omelets. In the evening always always attend the manager's reception that includes light...

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Helpful?
Thank dippyduckRichmond
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

dippyduckRichmond- Thank you for your review. I am very happy to hear that you enjoyed your stay with us. Our complimentary breakfast and cocktail reception each evening is a hit and I am glad that you were able to take advantage of those amenities during your stay. I will pass on your comments to our food and beverage staff and...

Cincinnati, United States
Reviewed 14 July 2016

On my last night I returned to the hotel at 10 p.m. to discover that my bed had not been made and the towels were still on the floor. No one had come near my room. When I questioned the staff, they said that I had a do not disturb on the door. I said no, I left at 10...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Patricia S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Patricia S- I am so sorry to hear about the confusion on the last night of your stay. I will talk to our housekeeping department to make sure that we do not have that same situation again. I am glad that the rest of your stay was to your satisfaction and we certainly look forward to welcoming you back to...

Bel Air, Maryland
Reviewed 14 July 2016

Luxury hotel which was very clean, updated, modern, comfortable furniture, quiet air conditioning, spacious rooms and great breakfast. Just a perfect place to stay. Near lots of restaurants and shops.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sue646543
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Sue646543- Thank you for your review! I am so pleased that you enjoyed your stay here at our property. We look forward to having you back as our guest ion your next visit to our area!

Louisville, KY
Reviewed 14 July 2016

My family of 5 stayed here again on a recent return to Nashville. We love the location of this hotel - - near lots of dining and shopping, not far from downtown Nashville or downtown Franklin. My kids love the amenities - - indoor pool and hot tub and the sauna is a great touch. We use it every time...

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Helpful?
Thank luv2gogogo
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

luv2gogogo- Thank your for your very nice review of the property. We are so pleased that you continue to be our guest each time you are here in town! I am happy to hear that the breakfast times we have posted in the elevators were a benefit to you and your family. I apologize that the laundry machines quit working...

Crossville, Tennessee
Reviewed 11 July 2016

Great hotel. Only concern pool, hot tub and workout room occupied by children under age 16, with no adult supervision. Could not use for 2 days. Staff was great except they could not do anything about the children at the pool and hot tub.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 237michaelu
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

237michaelu- Thank you for your review of our property. I am happy to hear that you really enjoy our hotel. I apologize that you were not able to use the ameneties at the times you wanted and that is something we are in the process of working on to get better with. It is a challenge but one which we...

denver
Reviewed 10 July 2016

The hotel is OK, but it just didn't feel clean. The carpets were gross. The bathroom needs upgrading. yuck. The complimentary breakfast was ok, but it took me forever to find a clean dish to use. My shoes stuck to the floor. I couldn't wait to get home and shower.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kr20rk
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

kr20rk- Thank you for your review. I wish you would have let us know of your issues while you were here so we could address them. We pride ourselves on the cleanliness of the property so I am disappointed to hear your comments. I hope that you will stay with us again in the future and we will do our...

Frankenmuth, Michigan
Reviewed 7 July 2016

Not friendly regarding early checkout! It's all about the $$ they don't empower employees to resolve issues. Breakfast is poor- unless you like frozen thawed food or oily omletes and fake juices. Not healthy

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ddavisusa
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

ddavisusa- Thank you for your review. I appreciate your feedback and we are always looking for ways to improve our service. Unfortunately the rate you booked has certain policies regarding early check out and we were following those when you did decide to check out earlier than your original plans. I am disappointed to hear that you did not like...

Rogersville, Alabama
Reviewed 6 July 2016

This was just a quick get away after a death in our family. Bed was very comfortable as was the pillows. We usually stay at this particular hotel due to location and convience to shopping as well as good places to eat

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert O
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Robert O- Thank you for your feedback regarding your recent stay. I am sorry that you were here under such unfortunate circumstances but I am pleased to hear that you enjoyed your stay, at least as much as possible given the circumstances. Thank you for your repeat business and we hope to see you again soon altough under better circumstances...

Reviewed 4 July 2016 via mobile

The room on the "preferred floor" smelled like smoke and the hotel was very loud. Will go to another Hilton property the next time around. It is a busy weekend for sure but the noise is akin to being a club (guests in the bar area). This lasted well after midnight. The room is non smoking but someone had definitely...

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Helpful?
Thank Jonathan E
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Jonathan E- Thank you for your review and I am sorry to hear of your disappointment. We take the comfort of all of our guests very sriously and I wish that we would have known of your issues while you were staying here. The July fourth weekend was very busy but that is no excuse although I do wish we...

Nashville, Tennessee
Reviewed 4 July 2016

Extremely long lines for check-in at 4 pm only to get to desk and told rooms not ready. Later during stay, rooms would not be cleaned until early evening so there must be a housekeeping shortage. Even when room was cleaned, trash can wasn't emptied. The toilet ran all night. Tv in the living room had a non-working remote and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brenda C
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Brenda C- Thank you for your review. I apologize for the issues you encountered while staying with us. Please call me at your convenience so we can discuss more in depth. I look forward to talking with you soon. Thank you again for the feedback.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: ₹ 10,594 - ₹ 20,154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think you could get a bad room. I liked being on the 7th floor for the view into the lobby.”
mbR4787IK, 23 May 2017 | Read review
“Corner suites are bigger I believe.”
kschulte917, 24 Apr 2017 | Read review
“Avoid the rooms that face I-65, unless you like the white noise of traffic.”
58billg, 11 Apr 2017 | Read review
“Get a corner room, on a lower floor. it will be quiet and cooler”
SandiG680, 16 Mar 2017 | Read review
“choose a corner room with 2 beds, it was huge!”
frank752015, 10 Feb 2017 | Read review
5 of 5
Priceline
US$ 282* /night
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Expedia.comUS$ 292
Hotels.comUS$ 292
Booking.comUS$ 292
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Prices are for 1 room, 2 adults
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