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Embassy Suites by Hilton Nashville South/Cool Springs

1,024 reviews
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Traveller (74)
Room & Suite (43)
Dining (4)
Overview
  • Excellent50%
  • Very good25%
  • Average13%
  • Poor8%
  • Terrible4%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Nashville South/Cool Springs
Special Offer: Premium Suite Upgrade
Hotel deals
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Reviews (1,024)Write a Review
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487
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141
89
44
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All reviewsomelet stationthe manager's receptionmade to order omeletsspacious roomsgreat stayhappy hourbusiness tripcomplimentary breakfastbreakfast barpancakesindoor poolfranklin areaatriumnashvillevaletsaunaconference
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1 - 5 of 1,022 reviews
Reviewed 4 days ago

Imagine a great palace with bandits. The garden of Eden with homeless. Something that doesn't fit right. 4-star hotel with motel service. Gets to a point of wonder rather than rage or frustration. "Why? Don't these people get some sort of hotel service training?" No...More

Review collected in partnership with Embassy Suites Hotels
Thank takanorie2017
Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 3 days ago

takanorie2017- Thank you for your review. We will certainly look into the issues that you have brought up to see if there is anything we can do to improve our services however your follow up to offer training from you and your business is not...More

Hotel's Favourite
Reviewed 31 October 2017

Located just east of Cool Springs Mall across I-65, this Embassy Suites is an excellent Franklin/Brentwood location with most ample free parking. The lobby is spacious and the center of much family and children action, while the rooms are suite spacious and removed from any...More

1  Thank mc10ac
Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 November 2017

mc10ac- Thank you for your nice review. I am so happy to hear that you enjoyed your stay at the hotel and in the Cool Springs area. I will be pleased to share your comments with Tobias and Steve as well as the rest of...More

Reviewed 6 days ago

Booked a premium room for a long weekend. Only had one person at the check in desk, friendly young lady came out from the office to check us in. Room was clean, friendly staff. Was disappointed at the mgrs reception. The line for drinks was...More

Thank aumba02
Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

aumba02- Thank you for your review. I am glad you enjoyed your stay with us and we certainly appreciate your business. We are looking at ways to try and alleviate some of the line for our complimentary managers reception. As soon it begins we see...More

Reviewed 6 days ago

We stayed at this hotel last year and loved it. Unfortunately, that was not our experience this year. Hotel has declined significantly. Room was dirty to the point that my daughter was able to write dust me in the dust on the lamp. Room was...More

1  Thank mom2bullies
Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 5 days ago

mom2bullies- Thank you for your review. I apologize that you did not enjoy your stay with us. We will look at ways we can improve for the future. As far as our Christmas decorations we have decorated exactly the same way for the past three...More

Reviewed 1 week ago

Nice location - comfortable beds - didn’t use any of the amenities - breakfast, evening reception etc. but the area looked inviting and clean - sports bar had several big screens for viewing - would stay again if in the area.

Review collected in partnership with Embassy Suites Hotels
Thank sugardogs
Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

sugardogs- Thank you for your review. I'm sorry to hear your visit was so short. Hopefully on your next stay you can take advantage of our other amenities. Thank you for your business and we hope to see you again soon!

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Traveller (74)
Room & Suite (43)
Dining (4)
Pool & Beach (4)
Hotel & Grounds (81)
Bathroom (9)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Breakfast included
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 141 - US$ 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 141 - US$ 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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