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Extended Stay America - Nashville - Franklin - Cool Springs

69 reviews
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Traveller (40)
Room & Suite (30)
Dining (1)
Overview
  • Excellent28%
  • Very good4%
  • Average8%
  • Poor10%
  • Terrible50%
24 Nov 2017
“Fall leaves”
3 Oct 2017
“Explain.”
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (69)Write a Review
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Reviewed 20 September 2017

Check in was late. After checking in and finally getting ready to sleep I pulled covers back to find the bed not made and many human curly hairs in sheets. I called downstairs and no answer so I went to lobby where associate claimed he...More

1  Thank Dennis D
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 23 September 2017

Dennis, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are...More

Reviewed 13 September 2017

So I get there at about 1:30 and there is a sign on the desk saying they are helping someone and will be back, with a number on it to call if you need immediate assistance. I waited 15 minutes then went out to my...More

Thank Tony C
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 14 September 2017

Tony, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry...More

Reviewed 26 August 2017

This was are only choice without overpaying for a hotel close to Nashville for the eclipse. I read the reviews on the way there and was uneasy. When we arrived we were greeted courteously but the front desk attire was unkempt at best. We went...More

Thank valpoconnection
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 27 August 2017

On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for...More

Reviewed 25 August 2017 via mobile

We found this hotel available after decided at the last minute to switch to Tennessee vs South Carolina for watching the eclipse. The price was high. That was to be expected due to the demand. However, on arrival there was no one to check us...More

Thank Nancy P
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 26 August 2017

Nancy, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are of utmost value, and it has initiated additional training for our associates as we...More

Reviewed 21 August 2017 via mobile

This was a very disappointing hotel. The tub was surrounded and AC did not work! We weren't expecting a resort... just a clean room for family with working appliances. Clothing items from previous guests left on dirty carpet... no trash receptacles... way overpriced! We felt...More

Thank Robin S
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 23 August 2017

Robin, we sincerely apologize for the issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our team to reiterate the importance of our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 71 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 71 - US$ 127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (40)
Room & Suite (30)
Dining (1)
Questions & Answers
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Room Tips
"Do not stay here, period"
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"terrible hotel and rooms."
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"Lots of construction in Nashville. Do not stay at any Extended Stay, unless you want to drink in the parking..."
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"Warning stay away form this hotel"
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