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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
1. Most unfriendly place. I took the manager card to complain to her but I found that I WAS actually talking to the manager. Very aggressive, know nothing about customer service, not to say how unfriendly she is.
2. Room is the dirtiest place I...More
Upon arrival 1st thing I noticed was that there was no one at the Lobby to welcome us. However, I called on given number and then receptionist came who was not at all Friendly. Her behavior was rude. Lobby area was nasty. Well, we got...More
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More
We arrived at the hotel and when we arrived to our room it was open. After checking it out to make sure it was safe, we closed the entry door to the room. There was 1/2" gap on the side and underneath the door and...More
I was really surprised with the outcome of my room being that the hotel was located in such a nice area. First, the room smell of mildew and after seeing the bathroom, I knew just why. There were NO dishes at an "extended stay". I...More
This is the worst hotel I've ever stayed in. There was BLACK HAIR all over my sheets. I found more hair in the shower. The floors were so dirty I was glad I had brought a pair of slippers to walk around in... I then...More
US$ 93 - US$ 155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin ,