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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (58)
Room & Suite (148)
Dining (28)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(31 reviews)
“front desk”(85 reviews)
“great hotel”(52 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (851)
There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingbreakfast stafffire pitroom was cleanomeletnice staynice areawould stay here againhome away from homebusiness tripfree breakfaststaff was friendlypancakeshgi
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81 - 85 of 848 reviews
Reviewed 16 September 2017

Very long day of traveling. Very much appreciated comp breakfast. Super nice spotless room, very comfortable bed Only issue was ordered room service dinner. Food was not cooked as requested and wasn't very good. It was pricey as well. Breakfast was very goodMore

Review collected in partnership with Hilton Garden Inn
Thank jerryk82
Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 17 September 2017

Jerry, We are pleased to hear that you loved our rooms and the hotel after your long day of traveling. I do want to apologize for your room service dinner not being cooked to your request and pleased to hear you loved your breakfast. If...More

Reviewed 15 September 2017

We were traveling by car (do to hurricane Irma) needed a couple rooms and it was harder to find the one woukd think.. called Hilton they let me know where they had that could facilitate our needs and this location did Not disappoint!!More

Review collected in partnership with Hilton Garden Inn
Thank F8286RZjohnt
Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 17 September 2017

Mr. John I want to thank you for the awesome review that show us you very much enjoyed your stay. I understand the reason you was in our area and I am truly sorry but if your ever back in this area we would love...More

Reviewed 13 September 2017

Was charged incorrectly and given the run around with still no resolution from management. Was originally informed room was not ready then was told that I had until midnight to check in. Then rcvd call advising that they had overbooked their rooms and if I...More

Review collected in partnership with Hilton Garden Inn
Thank G8292MUadt
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 September 2017

Hi G8292MUadt, It was a pleasure speaking with you this morning! I do apologize about the phone tag. I do hope that after our conversation you have a better understanding of how the credit card used to guarantee the room needing to be valid as...More

Reviewed 11 September 2017

Everyone is very friendy, hotel is spotless. Check in was a breeze and nice give for being member. Food and drinks excellent. Enjoyed fireplace outside while having a cocktail. Comfortable beds and great showerMore

Review collected in partnership with Hilton Garden Inn
Thank 596lynettew
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 September 2017

Hi 596lynettew! I am so glad you enjoyed your stay at our clean & friendly hotel! We know the patio is nice and we appreciate you sharing your comments about it on tripadvisor for others to read about! Thank you again for the kind review...More

Reviewed 11 September 2017 via mobile

So many times you never know what you will end up with because the Hilton brand is so inconsistent in quality these days. This hotel was spectacular! The people and staff were very courteous and helpful and the room was spotless. Food at restaurant was...More

Thank Sherry G
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 September 2017

Hi Sherry G, Thanks for the review! I am sorry you find Hilton to be inconsistent, but I am pleased to know we knocked it out of the park for you at our location! We appreciate your kind words and they will be shared with...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 150 - US$ 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 150 - US$ 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (148)
Dining (28)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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Anne B
3 June 2018|
AnswerShow all 2 answers
Response from Patti2 | Reviewed this property |
Yes, they do. When you reserve a room it comes up with that discount along with all the other ones.
1
Vote
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Room Tips
"Laundry room is on second floor! :)"
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"Top floor to avoid thundering foot steps"
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"choose a room away from the elevator"
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"Don't come to this hotel."
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