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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (58)
Room & Suite (157)
Dining (28)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(31 reviews)
“front desk”(85 reviews)
“great hotel”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (846)
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All reviewsdunkin donutsfront deskgreat hotelfire pitrestaurants and shoppingbreakfast staffroom was cleanomeletnice staynice areawould stay here againhome away from homefree breakfaststaff was friendlypancakesbusiness triphgi
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101 - 105 of 843 reviews
Reviewed 10 July 2017

Very Nice people at the hotel, Bartender did and excellent job making our family feel welcome in the eating area while pizza arraived for the kids per his recommendation and supplied plates and silver ware and had great tequila for me LOL.More

Review collected in partnership with Hilton Garden Inn
Thank Scott M
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 July 2017

Hello, Scott M! I'm so happy to hear you enjoyed your stay with us! We will be sure to share your feedback with the rest of the team. We look forward to seeing you next time-definitely in the bar for that tequila! Have a most...More

Reviewed 8 July 2017

My wife and I stayed here for our first anniversary. As we were checking in we met Deborah who was so incredibly friendly. She told us of some of the local things to do and helped us out! After checking in my wife and I...More

Thank christianhesling
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 9 July 2017

Hi christianhesling! Happy belated anniversary! We're so glad you celebrated with us! Thank you for your kind review, we look forward to seeing you next time! -Elle

Reviewed 7 July 2017

Access cards need to be user friendly. Staff was very nice. Only problem with check in was they had reservation under 3 different transactions so ended up having to check in 2 diff days. The access cards were a huge pain for elderly people but...More

Review collected in partnership with Hilton Garden Inn
Thank joecB6483HZ
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 7 July 2017

Dear joecB6483HZ, Thank you for your review of our hotel on TripAdvisor.com! We appreciate the feedback! I am very sorry you had trouble with the key cards. Our entry system operates off of a Radio Frequency chip, instead of the magnetic insert stripe that you...More

Reviewed 5 July 2017

This hotel is owned by Mitch Patel of Chattanooga, a great guy. However, I have to be honest with these reviews. We usually stay at the Drury Plaza just down the road. There you get the best deal in all of the hotel industry, including...More

Thank BillVol
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 7 July 2017

Dear BillVol, Thank you for the review of our hotel and your experience on tripadvisor.com; we appreciate your feedback. I am very sorry you did not like the floors in the room. Our rooms do have a masculine color scheme and I understand how that...More

Reviewed 4 July 2017

I think the hotel is a good one I just had a bad experience during my stay there. Maybe on any other night it would have been ok or maybe there are some cleaning practices they need to make sure get done correctly

Review collected in partnership with Hilton Garden Inn
Thank wendyrT359PI
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 5 July 2017

We apologize for the concerns with your stay and we'll be sure remedy any issues you had. We want to make it right. Please give our General Manager, Merrily, a call at 615-656-2700 to discuss your stay further. Sincerely, Melinda

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 153 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 153 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (157)
Dining (28)
Pool & Beach (22)
Amenities (71)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
Room Tips
"Top floor to avoid thundering foot steps"
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"choose a room away from the elevator"
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"Don't come to this hotel."
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"331 furthest from elevator, last room, quiet"
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