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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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662 Reviews from our TripAdvisor Community

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Showing 660: English reviews
Orange Village, United States
Reviewed 1 week ago

I have high standards for cleanliness and this hotel met my expectations. It was clean and up to date in appearance, excellent customer service, fresh and clean breakfast buffet. Couldn't ask for more.

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Helpful?
1Thank andrearK210NG
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am happy we were able to meet your standards andrearK210NG :) Definitely tell your friends and family about us. Sincerely, Chelsea C. Sales Manager

Reviewed 1 week ago via mobile

As locals we like to occasionally check out for a special time for our marriage. This hotel is very centrally located to reach everything! Many great restaurants within walking distance. Golf courses and malls within a mile of hotel. We had a great weekend and the hotel staff were great.

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Helpful?
Thank LeNair S
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad we were able to be a home away from home for you LeNair S! Please come back and visit us when you need a close and relaxing get away. Sincerely, Chelsea C. Sales Manager

Fulshear, Texas
Reviewed 3 weeks ago

Arrived late in the afternoon, and was greeted by front desk clerk that seemed like he could care less whether we stayed there or not. At 4:00 p.m, the cleaning staff was still in the process of cleaning rooms, and we passed several rooms with open doors, unmade beds, and no sign of staff anywhere about. That should have been...

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Helpful?
1Thank Phyllis I
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Phyllis, Thank you for taking the time to write a review of your experience with our hotel. I am very sorry that you found us to be inhospitable as that is one of our strong suits! In regards to the hotel construction, we have had very little noise as it is just the replacing of the floor and we...

Kentucky
Reviewed 3 weeks ago via mobile

I thought this hotel was way overpriced. The rooms were average. Ours had a funny smell. They didn't offer anything extra in the way of amenities that would justify $200 a night. Plus there was no free breakfast like most other hotels. If you wanted to eat breakfast, it was $11.95 a person! Overall, this hotel was okay but I...

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Helpful?
1Thank archertink
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear archertink, Thank you for taking the time to write a review of our hotel on tripadvisor; we appreciate your feedback. I am sorry that you did not find the value that our hotel offers. Nashville is a HOT destination these days and since our prices are set by supply & demand, the rates can certainly be higher. In regards...

Columbus, United States
Reviewed 3 weeks ago

We chose to stay here instead of downtown Nashville due to the lower rate. Overall very happy with the stay. Great location. Close to 65 with good dining options and close to a mall. Staff was friendly and the property was clean.

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Helpful?
Thank mattbD290TV
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Franklin is definitely more affordable when it comes to hotel stays mattbD290TV. So glad you not only enjoyed your stay but also the location! I will be sure to share this review with the rest of our staff :) Come visit us again soon. Sincerely, Chelsea C. Sales Manager

Tuscaloosa, United States
Reviewed 3 weeks ago

The Hotel is located in a very nice area convenient to everything. Starbucks is across the street. Staff was very friendly. The room was perfectly clean and well maintained. I would recommend this hotel to anyone.

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Helpful?
Thank robertsN3283LV
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. Being close to many restaurants and especially a Starbucks has been a plus for many guests. We appreciate your recommendation and look forward to hosting a future stay. Sincerely, Melinda

Nashville, Tennessee
Reviewed 4 weeks ago

This was our first stay in a Hilton Garden Inn and we had a wonderful experience. We reserved a room with a king size bed and Jacuzzi tub, along with the romantic package.They called us before arrival and asked if we would like complimentary chocolate covered strawberries added to our package and when we would like it to arrive. Full...

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Helpful?
Thank DougandLinda2015
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. The Jacuzzi King room is quite wonderful when you need a getaway and booking the breakfast package is certainly a plus. Our staff aims to give you the best service possible so thank you for mentioning them. We so appreciate your recommendations and look forward to your return visit. Safe travels, Melinda

Knoxville, Tennessee
Reviewed 4 weeks ago

Hotel was very clean & the staff was ver courteous. We had a late dinner at the restaurant and it was delicious. The facility was in a great location. Several businesses such as restaurants gas stations and drug stores were close by.

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Helpful?
Thank Omaoffour
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Please come back and visit us again soon Omaoffour! We pride ourselves on our staff and location-thanks so much for your kind words :) Sincerely, Chelsea C. Sales Manager

Reviewed 4 weeks ago

My wife and I stayed at the Hilton Garden Inn while attending a family function in the Franklin, TN, area. The hotel staff was friendly and helpful. The room, a junior suite, was very comfortable and perfect for lounging. The hotel was close to restaurants and other businesses which we needed. This was one of my best hotel stays in...

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Helpful?
Thank WWLaGrange
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for this awesome review WWLaGrange :) Our hotel would be nothing without our friendly and upbeat staff. Please come back and visit us again soon and get some more HHonors points while you're at it! Sincerely, Chelsea C. Sales Manager

Bentonville, Arkansas
Reviewed 5 weeks ago

We were very satisfied with our stay at this Hilton Garden Inn, in particular, in comparison with a different hotel in the area where we stayed just two weeks prior. Would definitely recommend this hotel and will return.

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Helpful?
Thank Jada A
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad to hear that you would recommend us Jada A! Hope you had safe travels home. Sincerely, Chelsea C. Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Region: United States > Tennessee > Franklin
Price Range: ₹ 7,886 - ₹ 16,715 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Orbitz, Odigeo and Travelocity so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
5 of 5
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