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Aloft Nashville - Cool Springs

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Aloft Nashville - Cool Springs
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464 Reviews from our TripAdvisor Community

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Showing 461: English reviews
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Chattanooga, Tennessee
Reviewed 2 weeks ago via mobile

Upon arrival we were met with 6 people standing at front desk waiting to register. It took 20 minutes to check in. Part of the problem was someone trying to check in while holding her little dog. Yes, this is a pet friendly hotel. I own dogs. I love dogs. But not in my hotel. As we were walking down...

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Helpful?
Thank Eggbert10
Management response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Aloft Nashville-Cool Springs. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience that we may have...

Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

We went for a night with the grandkids. The indoor pool was great and the kids loved it. Also, the room was wonderful, clean, and comfortable. We want to plan another trip in the near future. Check it out if you in the area.

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1Thank Deb27TN
About Hotel's Favourite Review
Management response:

We know that you have many choices and we are grateful that you chose to stay with us at the wonderful Aloft Hotel in Franklin, Tennessee. We are proud of our facilities, like are gorgeous indoor pool. It is our mission to provide you with clean and comfortable rooms and we look forward to your next stay with us.

Reviewed 3 weeks ago via mobile

Spent 1 night in adjoining rooms, 1 king & 1 w/2 beds, to pick up the grandkids. Small rooms but laid out so they're efficient and contain what you need. Very nice clean bathroom with a big walkin shower. This place is the 1st hotel that I've stayed at that was pet friendly and didn't charge an extra fee. ☺...

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Helpful?
Thank cindersu
Brandon, Mississippi
Reviewed 14 February 2017 via mobile

Great location near shopping and restuarants. Very modern decor. Nice happy hour and Steve was great! Lots of local information and advice. Joshua was the desk clerk and was very helpful as well. And for Harley folks you will find a nice HD right across tge street!

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Helpful?
Thank Sherry J
Management response:

We know that you have many lodging choices and we appreciate that you decided to stay with us at our beautiful Aloft hotel in wonderful Franklin, TN. Thank you very much for providing us with your valuable feedback. We are fortunate to have associates that share our passion for guest service. It is our mission to provide positive memorable experiences...

Chesterfield, Missouri
Reviewed 8 February 2017

Walking into the Aloft hotel, the lobby has a very cool look. The front desk staff was wonderful and friendly. The little market area has great little food items. Good location to Starbucks and restaurants. I normally refuse to stay at a hotel by the highway because of the road noise. But it seems that most of the hotels in...

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Helpful?
Thank MKD-40
Management response:

I would like to thank you for providing us with your valuable feedback. We are glad that you were pleased with our look, our service, our market, and our location. I apologize for any inconvenience that we may have caused. We have addressed your concerns and we are focused in this area. It is our goal to create positive memorable...

Glenview,IL
Reviewed 31 January 2017

Myself and two friends stayed at this Aloft for a girls weekend to Nashville and Franklin. We wanted something outside of the craziness of Nashville itself and were looking to shop unique, vintage and antique. This aloft is exactly as advertised, same design as others. Clean and a good value. The location is great if you want to visit downtown...

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Helpful?
1Thank Chicago50by50
Management response:

Thank you for choosing to stay with us at the beautiful Aloft hotel in Franklin, Tennessee. We appreciate you for providing us with your valuable feedback. We are seeking out any noisy air units and taking necessary action. We take great pride in providing our guests with a superior lodging experience. We look forward to your next stay with us.

Miami, Florida
Reviewed 9 January 2017

Stayed here for a few nights in October when we wanted to be close to Nashville but not in the city. This was a standard aloft right off the highway with access to shopping directly around the hotel. The signage to get into the hotel is rather small just turn into the gym's parking lot.

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Helpful?
Thank Dave C
Management response:

Thank you for staying with us at the beautiful Aloft Hotel in Franklin, Tennessee. I would also like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback. We are delighted that you appreciate our location and we look forward to your next stay with us.

Washington DC, District of Columbia
Reviewed 5 January 2017

We stayed at the Cool Springs Aloft for several days over the holidays. The staff could not be more welcoming to us and our French Bulldog! From the front desk staff to the bartender, we can't say enough about their level of service. Other highlights include onsite laundry facilities, a small but well-equipped gym and stocked pantry for snacks and...

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Helpful?
Thank OjeMa
Management response:

Thank you for staying with us at the beautiful Aloft hotel in Franklin, TN. We try to create positive memorable experiences for every guest, every time. Thank you so much for your valuable feedback. We look forward to your next stay with us.

North Carolina
Reviewed 1 January 2017

This is our first stay at this Aloft but second in total at Aloft Hotels. We have found them to be good options for mid-range priced establishments. They are contemporary in design and have always been clean and well managed. This particular one had a nice common area that had a bar, pool table and one night live entertainment. The...

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Helpful?
Thank retiree2
Management response:

I would like to thank you for your valuable feedback. Thank you for staying at the beautiful Aloft hotel in Franklin, TN. It is our mission to provide extraordinary guest service for every guest, every time. We look forward to your next stay with us.

Austin
Reviewed 1 January 2017 via mobile

This is the 2nd Aloft we have been to. It is in a great location. Right next to Cool Springs Galleria. Kroger, Walmart, and Walgreens are nearby. There are many shopping centers and restaurants close by. It is a short drive to Nashville. The staff was friendly. There is a small sitting area off of the bar with a fireplace.

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Helpful?
Thank Tara M
Management response:

Thank you for staying with us at the beautiful Aloft hotel in Franklin, TN. We strive to create positive memorable experiences for every guest, every time. Thank you for your valuable feedback. We look forward to your next stay with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 

Additional Information about Aloft Nashville - Cool Springs

Address: 7109 South Springs Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: ₹ 9,817 - ₹ 14,791 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin
Hotel Style:
#7 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Nashville - Cool Springs staff and other travellers.
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Questions? Get answers from Aloft Nashville - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor.”
 of 5 bubbles Chicago50by50, 31 Jan 2017 | Read review
“It is located right adjacent to I 65 so there is some highway noise. Ask to be as far away from the road as possible.”
 of 5 bubbles retiree2, 1 Jan 2017 | Read review
“Room facing the gym area was very quiet.”
 of 5 bubbles michaeln2013, 13 Dec 2016 | Read review
“Stay away from the I-65 side”
 of 5 bubbles 80sTiger, 8 Dec 2016 | Read review
“dark corridors, music in elevators”
 of 5 bubbles 611iqbala, 24 Nov 2016 | Read review
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