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Hyatt Place Nashville/Franklin/Cool Springs

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#10 of 23 Hotels in Franklin
Certificate of Excellence
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Hyatt Place Nashville\/Franklin\/Cool Springs
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421 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Showing 419: English reviews
Clarkston, Michigan
Reviewed 1 October 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Evelyn C
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Leonia, NJ, United States
Reviewed 29 September 2016

Review collected in partnership with Hyatt Hotels
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Thank David W
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Franklin/Cool Springs, United States
Reviewed 28 September 2016

We stayed 2 nights while attending a family wedding in Franklin. Many family members were staying at this Hyatt and we all had a good time. It was comfortable, clean and the staff was very helpful & friendly. Some of the staff was outstanding in their treatment of guests and helpfulness. I would recommend the hotel and can recommend the...

Review collected in partnership with Hyatt Hotels
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Thank Randall R
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! It's nice to hear that you enjoyed your stay. It's always fun when lots of family/friends are staying in the same place for a happy occasion! I'm glad you found the hotel clean and comfy, and it's GREAT to hear that our staff made such an impression on...

Murphy, North Carolina
Reviewed 27 September 2016

We were very impressed with the staff right off the bat. Very friendly! The rooms were very clean and the beds were awesome. My husband was in need of some tums and they were quick to help him out. We would definitely stay here again!

Review collected in partnership with Hyatt Hotels
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Thank 22jimmiec
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Thank you for your kind words regarding your stay with us! It's great to hear that the staff were so friendly and that your bed was comfy! That's a win-win! And I'm glad we were able to provide assistance with some sundries for you! Please come back and see us soon and thank you for choosing Hyatt Place! Stephanie Micheels...

Chicago, Illinois
Reviewed 27 September 2016

Was disappointed with the entire experience. The hotel did not communicate well or honor requests that were made. The room we were placed in also smelled horrible and the sheets did not stay in the bed.

Review collected in partnership with Hyatt Hotels
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Thank 747689kp
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. Unfortunately, we clearly missed the mark in more ways than one. Communication between staff/shifts is something that we continuously try to put emphasis on, and it's very disappointing to hear that we obviously need to re-focus on it! We are also aware that...

Madison, United States
Reviewed 27 September 2016

Hotel is the standard Hyatt Place. No signage for things like restrooms/ice machines. Pool is ok. But doesn't open till after 10am. Room was not fully cleaned, still had ice water in the bucket, and a towel left on the floor.

Review collected in partnership with Hyatt Hotels
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Thank John B
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel! My apologies that we came up a little short in a few areas. With regard to the signage, Hyatt Place does have standards regarding placement, etc. However, upon check-in, information such as ice machine location, restrooms, elevators, etc. should have been conveyed to...

Owensboro, Kentucky
Reviewed 25 September 2016 via mobile

The hotel overall was good. We stayed 3 days and complained about the tv 4 times. Granted you don't go on vaca to watch tv but at the end of the day it'd be nice to be able to watch tv when you get back to the room. (Look at the photo I uploaded) The maintenance man said he did...

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Helpful?
Thank BudNLily
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you so much for you review of our hotel! I'm glad that your overall stay was satisfactory, but very sorry to hear about the TV problems. And you're absolutely right, sometimes it's nice to just relax and unwind in front of the television! My apologies that you weren't able to do that. It's even more...

Yorba Linda, California
Reviewed 23 September 2016

We found the Hyatt Place at Franklin/Cool Springs a very pleasant place to stay. Staff extremely friendly and helpful to give us directions and information about the area. Nice option we enjoyed was the 24/7 food and drink ... Call in your order and they let you know when it is ready. Also Starbucks and bar.

Review collected in partnership with Hyatt Hotels
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Thank gerenef
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! We put a lot of focus on making sure our staff are as helpful as can be, so it's great to hear that they are hitting the mark! I'm also happy that you enjoyed our food & beverage options and that tasty Starbucks coffee. Thank you again for...

Munith, michigan
Reviewed 23 September 2016

Beds were clean, garbage was left in the cans. There is a musty smell in the rooms that really can't be dealt with. The air conditioners seem to be blowing out mold or bacteria which made several people sick. Instantly upon entering the room, there was an odor. Some had to change rooms. The staff and manager were very friendly....

Review collected in partnership with Hyatt Hotels
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Thank Pwilly01
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I'm glad to hear that our staff were friendly and that you found the hotel clean. We are aware that some of the rooms and public areas around the property need some TLC. My sincere apologies that you seem to have had an especially challenging experience with it....

Washington DC, District of Columbia
Reviewed 22 September 2016

A great team of professionals welcome you while arriving and remain at your disposal all along your stay. Good atmosphere and Clem rooms. Very well located to avoid the crowdy downtown Nashville while you can enjoy a moment out there anyway because it is just 20mins far door to door.

Review collected in partnership with Hyatt Hotels
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Thank 210benoitb
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your kind review of our hotel! I am delighted that you enjoyed your stay with us, and hope to see you again in the future! It's great to know that our staff are meeting our guests' expectations and we appreciate you saying so. And I'm glad you found the location convenient! Thank you...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: ₹ 8,254 - ₹ 18,210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travellers.
3 questions
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a room on the first floor and was so quiet.”
 of 5 bubbles TammyW109, 5 Oct 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
 of 5 bubbles Holiday_Maker49022, 22 Sep 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
 of 5 bubbles justme011, 23 Aug 2016 | Read review
“Any floor other than the first.”
 of 5 bubbles GreenLakerGA, 13 Jul 2016 | Read review
“Convenient to interstate and local activities but no great views.”
 of 5 bubbles brianrshaw56, 30 Jun 2016 | Read review
5 of 5