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Hyatt Place Nashville/Franklin/Cool Springs

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Traveller (73)
Room & Suite (24)
Dining (7)
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Overview
  • Excellent56%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk staff”(23 reviews)
“wet bar”(5 reviews)
“sitting area”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (588)
There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Traveller rating
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321
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24
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All reviewsfront desk staffwet barsitting areaking roomnice hotelwould stay here againconvenient locationgalleria mallfranklin cool springsvolleyball tournamentrooms are spaciousstaff was very friendlylots of restaurantsgreat roommini fridgepleasant stayeasy access
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31 - 35 of 584 reviews
Reviewed 13 January 2018

Can’t say enough nice things about the staff at this Hyatt location! They took a personal interest in my comfort, arranged a shuttle to a local establishment and were accommodating beyond my expectations. Thanks to all you!More

Review collected in partnership with Hyatt Hotels
Thank E3744JGnancya
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 14 January 2018

Dear Valued Guest - Thank you so much for your kind words in regards to our staff and hotel! We are thrilled to hear how much you enjoyed your stay! We greatly appreciate you choosing Hyatt Place Cool Springs, and would love for you to...More

Reviewed 8 January 2018

We were traveling during the holidays and visiting Tennessee for the first time. We selected this particular hotel based on its proximity to our family’s residence. We had two small Yorkie dogs with us and needed a pet friendly room. This was the first time...More

Review collected in partnership with Hyatt Hotels
1  Thank greggH8265VW
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 10 January 2018

Dear Valued Guest - Thank you so much for choosing Hyatt Place and for your review of our hotel! It's always nice to hear when we have satisfied guests who enjoyed their stay with us! Thank you for the kind words and we look forward...More

Reviewed 2 January 2018

Smaller property with a friendly, helpful front desk. Perfect for visiting family in franklin. Free buffet style breakfast, and area for cocktails in the evening. Room was nicely decorated and the bed was super comfortable.More

Review collected in partnership with Hyatt Hotels
1  Thank cherissel2018
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 January 2018

Dear Valued Guest - Thank you for your review of our hotel! I greatly appreciate your kind words about our hotel offerings and staff! We hope to see you again on your next trip to Franklin Tennessee. Thank you so much for choosing Hyatt Place...More

Reviewed 2 January 2018

I stayed in this Hyatt Place for one night only. The staff was very friendly att all times. They offer a shuttle service to the Coolsprings Galleria mall, but I prefered to walk for a couple of minutes. The room was spacious as in almost...More

1  Thank Thomas D
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 January 2018

Dear Valued Guest - Thank for giving a review of your most recent stay with us. We are so happy to hear that you had a pleasant stay, and enjoyed our clean and spacious rooms. We would love for your to come back and see...More

Reviewed 31 December 2017

Last Christmas our visit to the Cool Springs Hyatt Place was less than pleasant because we walked in on a construction zone. Black plastic lined the entry way, and breakfast was served in a conference room. After leaving a negative review on TripAdvisor, I was...More

Review collected in partnership with Hyatt Hotels
1  Thank P6322SSdavidn
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 2 January 2018

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation last year. We are excited about the completed renovation and the updates/upgrades it has brought....More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Restaurant
Details
Price range
US$ 137 - US$ 314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 137 - US$ 314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (24)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brownsugartraveler
30 October 2017|
Answer
Response from TColemanP | Property representative |
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag... More
0
Votes
Kelly S
19 February 2017|
Answer
Response from TColemanP | Property representative |
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0
Votes
5 February 2017|
AnswerShow all 4 answers
Response from Carla L | Reviewed this property |
I didn't take a pet so I'm not sure.
0
Votes
Room Tips
"Park in the back and you can be very close to the door."
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"Highest floor is 6th and either ends of the hall are the most quiet."
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"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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"Room with two full beds on a high floor offered quiet and relaxing stay,"
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