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Franklin Marriott Cool Springs

Marriott HotelsUS$ 227*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Franklin Marriott Cool Springs
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477 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 474: English reviews
Tuscaloosa, Alabama
Reviewed 5 October 2015

Nice hotel in a good location. Access to a lot of restaurants and a mall. The hotel is currently undergoing renovations. I stayed on the 7th floor which already had the rooms renovated. It was very nicely done and modern. The bathroom had a walk-in shower (no tub and shower combo), the bed was big and comfortable. I really liked...

Thank Austin D
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Austin D, Thank you for sharing your feedback. I am glad you like the new room design. I hope you have an opportunity and come back to experience the completed renovation. Thank you again, Michael S

Gordonsville, Tennessee
Reviewed 1 October 2015

My husband stayed here 3 nights with the Wounded Warriors Project Soldier Ride. It was clean staff was nice. They were doing renovations but it was at the opposite end of where all the wounded warriors stayed. If you want to use free internet you have to use their computer down stairs, if you use your own laptop or phone...

Thank queenkirby
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

queenkirby, Thank you for posting a review of your recent stay. I appreciate the positive comments on the cleanliness and, most importantly, the staff. Currently, complimentary internet access is a benefit for the Marriott Rewards program. Again, thank you. We hope you will visit again next time you are in Franklin. Sincerely, Michael S

Memphis, Tennessee
Reviewed 30 September 2015

We stayed there 2 weeks ago. At no time were we told that a major renovation was going to be going on while we were there. The lobby was absent-walled off. There was one restaurant, if you want to call it that, with one server. I think they must have gone to the local 7/11 to get the water it...

Thank Footdok
Michael S, Manager at Franklin Marriott Cool Springs, responded to this review

Footdok, Thank you for your review on this site. I apologize for the negative impact of our hotel renovation during your stay. We are completing a top-to-bottom renovation in order to improve out hotel and the guest experience. Thank you, Michael S.

Greater Cincinnati
Reviewed 18 September 2015

When I checked into the hotel I was told that it's under renovations, however there would be no construction noise from 5:00pm until 9:00am. It's now 7:30am on day 2. I'm listening to hammering, sanding and tools being dropped directly over my room. This has been going on since around 5:30 am. I called the front desk to complain and...

Thank Bill M
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Bill M, Please accept my sincere apology for the noise that the contractors were making outside of the allowed hours. I will certainly address this with them. I would like an opportunity to discuss this further with you if you do not mind calling me. 615-261-6100. Sincerely, Michael S

Knoxville, Tennessee
Reviewed 17 September 2015

Here recently for a TN State conference. Hotel is under EXTENSIVE renovations which makes it noisy, dusty, and hard to maneuver around. The entire lobby is enclosed in plywood with just a small passageway to the front desk. It's ridiculous that they are staying open while that kind of renovation is occurring. The conference center area is inadequately lit to...

1Thank SingTravels
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

SingTravels, Thank you for your recent review on this site. We appreciate the feedback and apologize for your stay being less than perfect. We will certainly address the lighting, temperature and staff service in order to provide a better experience. Sincerely, Michael S.

Chattanooga, Tennessee
Reviewed 15 September 2015 via mobile

This was a great hotel. I go here every year for TPHA. Joe Varnell (front desk manager) is just awesome! The pool and whirlpool are clean and help you relax after a workout in the gym (treadmills/elipitical/ free weight and more). The breakfast bar is stocked and excellent (not continental). The conference had food served lunch and dinner and it...

Thank Wendy G
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wmanning111, Thank you for taking time to share your recent experience. We enjoyed having the TPHA conference and the attendees were great. Thank you for the positive comments on the hotel, especially for Joe. I have shared this with Joe and the entire team. We look forward to your next visit when you will be able to enjoy the post...

Chicago, Illinois
Reviewed 13 September 2015

Recently participated in a TN state conference. The hotel is under significant renovation...which is excited. I was told I was in one of the renovated rooms...it was beautiful. Decor, furniture was modern and comfortable..one question..what happend to a desk? I think Marriott's thinking was that a business traveler would sit on the chaise or use a round table that was...

1Thank G8rLady
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

G8rLady, Thank you for taking time to review your recent stay. The feedback is appreciated, both positive and constructive. As Marriott moves into a new phase of design, the feedback on the layout is important and will be shared. Thank you again, and we hope to see you next time you visit Franklin. Sincerely, Michael S.

Culver City, California
Reviewed 13 September 2015

This is a hotel under renovation. Steve at the front desk did a great job and got me a newly renovated room on the 9th floor. The room is groovy and cool but no work area, desk or chair. The explanation is that Marriot appealing to the Younger business traveler who does not work in their room. For business people...

2Thank Bill W
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Bill W, Thank you for your candid comments regarding our newly renovated room. I apologize that the new design does not fit your needs and will certainly share the feedback with Marriott. Sincerely, Michael

Vaughan, Canada
Reviewed 4 September 2015

My son (grown up) was there for a three-day conference in the conference centre which was attached to the hotel. I was on my own during the day to do whatever I wanted. I ate in the restaurant several times for breakfast and had the best servers. They were both informative and helpful in choosing the meal. My son and...

Thank didd44
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

didd44, Thank you for taking time to write about your recent stay. I am glad you enjoyed the hotel, the team members and the Cool Springs area. I hope we will see you again the next time you visit, and maybe when it is a little cooler!! Sincerely, Michael

Dandridge, Tennessee
Reviewed 25 August 2015

This is an excellent hotel and is perfectly located in the Cool Springs - Franklin / Brentwood market. The hotel is managed well and the room was very nicely appointed and exceptionally clean. The air conditioning was outstanding and very quiet and our best provided a great night's rest. Everything was very nice. The hotel has a very good restaurant...

Thank ComputerMaverick
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

ComputerMaverick, I very much enjoyed reading your review and thank you for taking time to share. We are proud of the Franklin Marriott and our team. I am happy you were able to enjoy it. Thank you again, and we look forward to seeing you soon. Sincerely, Michael S.

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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: ₹ 11,959 - ₹ 20,299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the courtyard view. Not sure about the other side.”
HalfMarathonTravel, 16 May 2017 | Read review
“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
5 of 5
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