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Franklin Marriott Cool Springs

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437 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 434: English reviews
Hightstown, NJ
Reviewed 1 July 2015

My associate and I stayed here for a conference in the hotel. The staff as very friendly and helpful. The rooms are comfortable and clean. The grounds and building are attractive and well maintained. The food served at the conference and in the bar was very good, but we went into Franklin and Nashville for dinner both nights we were...

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Helpful?
Thank lordstark45
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lordstark45, Thank you for being our guest. We are happy that you enjoyed your stay and that you were able to enjoy both Franklin and the Nashville area. We hope to host you again soon. Thank you.

Memphis, Tennessee
Reviewed 29 June 2015

The hotel is nicely located in Franklin not far from downtown, and it is easy to hop on I-65 if headed to Nashville. The actual shower is a little small. The daily Wi-Fi fee is high. Also there is no mini fridge in the room. However the bathroom itself is spacious with plenty of counter space and the room is...

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Helpful?
Thank Catie T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Catie T. Thank you for being our guest. We are beginning a full renovation August 2015, which will address many of the areas you mentioned here including adding a fridge to each room. We hope that you will allow us to host you again should you find yourself in the Franklin area. Thank you.

Dresden, Tennessee
Reviewed 22 June 2015

We stayed here several nights in June. This hotel is in a great location. The hotel and conference rooms were very busy. NOTE: If you're planning to stay at this hotel; it is scheduled for remodeling to begin in August 2015. This hotel is still in very good shape. I think it's in better shape than it was when we...

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Helpful?
Thank blgraves
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

blgraves, Thank you for being our guest, we are so happy to be able to host you a second time. We are very excited for our renovation starting August 1st. We pride ourselves on providing excellent service, and realize we feel short of that in some areas during your stay. We are happy that you were able to enjoy your...

Orange, Virginia
Reviewed 18 June 2015

First time here. Great front desk staff. They were really on top of things. Room was clean, quite with a spotless bathroom and a great bed. Concierge level room also quite nice. Only rub was that I had a box shipped to me via the hotel. I was charged a $5 handling feel. Seemed rather poor taste especially considering I'm...

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Helpful?
Thank 414Bookworm
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

414Bookworm, We are so happy that we have earned the honor of being considered a "great hotel" in your book. We hope that you will allow us to host you again soon. Thank you for being our guest!

Twin Cities
Reviewed 15 June 2015

Reservation worked well. Mobile checking worked perfectly. Room was just as I expected. Everything was clean and quiet. Breakfast was good, one dinner in room was also good. Checkout was smooth. Overall one of the better Marriott properties I have stayed at. It will be even better once they do their renovation in the later half of 2015. What to...

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Helpful?
Thank Norsketech
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Norsketech, Thank you for being our guest! We are please to know that you enjoyed your stay. We are making adjustments to our wifi speed, upon your next visit you should see a huge improvement. Thank You, we hope to host you again soon.

Louisville, Kentucky
Reviewed 12 June 2015

Let me start off by saying that I tend to be a "picky" - and (sometimes) frugal - traveler. I was attending a conference at this property and got what was - I'm sure - a special room rate. After some of the earlier, negative reviews, I wasn't overly excited about staying here, but didn't want to travel to/from another...

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Helpful?
Thank lbklover
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lbklover, Thank you for your detailed review of our property. We take pride in providing excellent service and are happy to that that your had a "marvelous time." We look forward to sharing our new product with you after our complete renovation. Thank you again, and we look forward to hosting you in the future.

Jacksonville, Florida
Reviewed 11 June 2015

Extremely efficient and friendly staff. Concierge lounge is among the best and the attendants are terrific. I did not experience the bar or restaurant but they looked nice.Here we go just saying this to make charachter count. Some of us are writers and some of us are not.

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1Thank lawolfson
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Lawolfson, Thank you for taking the time to let us know about your enjoyable experience. We hope to host you again soon. Thank You.

Sevierville, Tennessee
Reviewed 10 June 2015

This Was A Mini Vacation For Us Everything From The Staff To The Beds Were Amazing! All The Request I Put In Were Met And Had The Best Sleep Ever! The Beds Are Amazing! We Will Stay Here Again! We Were Located To The Best Shopping, Restaurants & Attractions But Not Right In Heart Of Downtown Nashville.

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Helpful?
Thank Romelyn H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Romelyn H, Thank You for taking the time to let others know about your experience. We are happy we were able to make your stay an enjoyable one. We hope to host you again soon! Thank You.

Montgomery, Ohio, USA
Reviewed 9 June 2015

Stayed here for a wedding in the area. Some of the online reviews are negative but I knew the bride's family would always want the best for their guests. Yes it needs renovations, which are coming later this summer. But the front desk personnel were so helpful, even stepping out from behind the desk to get my luggage for me....

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Helpful?
Thank Gerri H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Gerri H, Thank you for being our guest! We are glad to know that you enjoyed your stay. We hope to share our new product with you after the renovation. Thank you.

Watervliet, Michigan
Reviewed 5 June 2015

The property was new and clean. Breakfast was very minimal. This was a family trip and we had only a two foot hanging closet bar. If you need to hang long dresses, suits, dress clothes (wedding) there is no space. The closet is in the kitchen pantry. It has bins like we'd store potatoes & onions. The tiny closet next...

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Helpful?
Thank Donna D
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Donna D, Thank you for being our guest. We are happy to know that you were able to enjoy your stay. We apologize for the inconveniences during your stay. August of 2015 we will start a full renovation that will address the storage issues that you expressed here. We hope that you will allow us to host you and your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: ₹ 9,436 - ₹ 20,501 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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