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Mountain Inn & Suites

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#1 of 2 Hotels in Erwin
Certificate of Excellence
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Mountain Inn & Suites
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129 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Asheville, North Carolina
Reviewed 28 May 2015

We have stayed at Mountain Inn and Suites for the last two years while attending the Bristol Nascar Race. It is very clean, employees very friendly and helpful. I would recommend this hotel to anyone. It was so nice to find such a wonderful hotel. Breakfast is also FANTASTIC.

Review collected in partnership with this hotel
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Helpful?
Thank cricket386
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your time and kind comments. Reviews like yours are why it is so rewarding to keep doing what we do :) Each and every employee at our hotel feels it is their personal responsibility to ensure that our guests experience a clean and friendly hotel. We look forward to seeing you again for next years' races!

Greensboro, North Carolina
Reviewed 28 May 2015

If you are pulling in after a long day on the road.. Don't. Keep on driving to anywhere else. No sit down restaurants, No wine, no draft beer, nothing. I wen't down to KFC 3 miles away, and then bought some beer at the store next door. Mmmmmmm.. They don't even have in-room coffee. It appears to be an old...

Review collected in partnership with this hotel
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Thank jay30002015
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for the time you took to share your comments about our hotel. I couldn't agree with you more about the need for a great restaurant at our exit. We certainly hope to see that come about in the near future. I am glad that you experienced our clean rooms and appreciated that feature. In-room coffeemakers and coffee is...

TENN
Reviewed 20 May 2015

The hotel had a very helpful staff and knowledgeable of the area .. ... My initial reservation wound up going through RESERVATIONS.com.. Still not sure how they got involved.. I do not recommend them.. Poor communications... could always hear noise in the background.. Difficult to understand.. I suggest you deal directly with the hotel only... 1-800-304-7958.. My initial reservation thru...

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Helpful?
Thank WINTERGOLFERTenn
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

I am sorry that your experience with Reservations.com was not a pleasant one. Unfortunately, they are not knowledgeable of our property and area and cannot be helpful to you in that regard. They also don't have the ability to confirm any special room requests you may have. We do encourage all our guests to book directly with the hotel at...

California
Reviewed 11 May 2015

Stayed overnight here when traveling through Erwin. I didn't know what to expect since I was unfamiliar with the brand name. I was pleased to find friendly staff, clean facility, clean room, free wifi, comfortable beds and a good breakfast all at a reasonable price. I was very happy that we chose to stay here rather than some of the...

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Helpful?
Thank WestCoastSoloTravels
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking your time to write a nice review of your experience at our hotel. As an independent hotel, the comments you made are exactly what a guest is looking for before choosing to stay with us, and we are grateful for those. It has always been our goal to maintain a clean and friendly establishment and I...

Medina, OH
Reviewed 11 May 2015

We stayed 2 nights at Mountain Inn supporting an Appalachian Trail Thru-hiker and allowing 2 days of slack-packing. The check-in experience was great! At 11 am I was able to check in and take stuff up to the room. The front desk attendant was very helpful in explaining where things were in town (which exit, which restaurant stays open 24...

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Helpful?
Thank froon
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Wow, what a great review :) Thank you for your time. We really enjoy the hikers that stay with us (and their families) as they trek the Appalachian Trail. ALL of our staff takes a personal interest in making sure that hikers and their families experience the best of our hotel and Unicoi County hospitality. We enjoy hearing about their...

Wake Forest, North Carolina
Reviewed 3 May 2015

I had no complaints - service was friendly, lobby and room were clean, bed was comfy, room had a nice little desk area and even a comfy chair in the corner, and tv had a few channels (I think it had movie channels even but not positive). Internet was free and fast enough, so with the price, I was quite...

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Helpful?
Thank jboynsteph
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to leave comments on our page about your stay at our hotel. We are glad that you found us clean and comfortable and experienced our mountain hospitality! We look forward to seeing you again soon :)

Salem, West Virginia
Reviewed 14 April 2015

one of the best places to stay one our way to Atlanta for family. We like the area around the Motel. The food at the Hog and Dog in Irwin is great. The people behind the desk were very kind and helpeful.

Review collected in partnership with this hotel
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Thank roger b
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for taking the time to say such nice words about our hometown gem, Hawg N Dawg, and our staff. We are glad that we can be that "port in a storm" on your long drive to see family. We would love to have you bring them up and enjoy some of the other things our area has to...

Reviewed 6 February 2015

Amazing deal! Included Ski Package at Wolf Ridge with meals included. Great hospitality, comfortable beds, nice shower head and delicious, free, hot/cold breakfast buffet! A little out of the way location-wise but overall a very nice stay.

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Thank Lrivera1
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind words. I'm glad you got to take advantage of the ski package deals we can offer in conjunction with Wolf Ridge Ski Resort. We enjoy treating guests to our Southern Hospitality out here in "God's country" :) We would love to have you visit during the summer and experience our White Water Rafting too!

Cary, north carolina
Reviewed 14 January 2015

We called the hotel several times re: We left the power adapter for our Samsung Tablet,.. and front desk stated that they can not check the room because it was currently occupied, I asked the front desk if Housekeeper has turned in a power adapter. front desk replied Housekeeper has not reported of a lost and found. She said for...

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Thank Travellers8787
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Please accept my apologies for the experience you had with our front desk staff in looking for your charger. We receive many requests from guests to retrieve things left behind after their stay and generally we are able to find and deliver the missing items. If a room is occupied and the guest has requested "Do Not Disturb" during their...

Reviewed 14 January 2015

We stayed at mountain inn and suites for the Bristol race in August, while the price was way more than a normal stay the staff was very friendly and accommodating, rooms were clean and spacious. My husbands family lives in Erwin still so it was nice to be able to visit them as well

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Helpful?
Thank younkmom
Margaret R, General Manager at Mountain Inn & Suites, responded to this review

Thank you for your kind review. I am glad that you were able to stay with us during the races in Bristol. We love our race fans and the energy they bring to the hotel! It is true that our rates are higher during the races because of the extreme demand in the area but we try to be much...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Just imagine....waking up to the scent of fresh mountain air and listening to the sounds of silence. Wake up at the Mountain Inn & Suites - Erwin (formerly the Holiday Inn Express) where every room has a mountain view. We are conveniently located in the Tri-Cities area of Bristol, Johnson City and Kingsport. Right outside our back door is the Appalachian Trail, whitewater rafting, Cherokee National Forest, river and stream fishing, and many other outdoor activities. Nearby you'll find golfing, Country & Bluegrass music, snow skiing, antiques, pottery, and Jonesborough - a historic village of unique shops, galleries and restaurants. Tour the numerous winding back roads between small Appalachian communities, or simply unwind and relax while breathing in the crisp mountain air. There is much to do, or choose nothing at all. You can enjoy our outdoor pool and Jacuzzi from Memorial Day weekend to Labor Day weekend. Whether you are a corporate traveler or a hiker/rafter; we have a room and a special rate for you! Let our friendly and knowledgeable staff make your stay in Erwin a truly pleasurable experience. ... more   less 

Additional Information about Mountain Inn & Suites

Address: 2002 Temple Hill Road, Erwin, TN 37650 (Formerly Holiday Inn Express Erwin, TN)
Region: United States > Tennessee > Erwin
Price Range: ₹ 6,439 - ₹ 7,244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Inn & Suites 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Erwin
Erwin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Inn & Suites staff and other travellers.
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Questions? Get answers from Mountain Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book online early for discount”
 of 5 bubbles Hatchet69, 19 Oct 2016 | Read review
“Run the other way”
 of 5 bubbles A7737QVjm, 10 Sep 2016 | Read review
“Even number rooms face the pool, odd numbered rooms the opposite side.”
 of 5 bubbles Q3441RLjohnf, 28 Jul 2016 | Read review
“Choose a room away from outside doors and away from elevators if possible for a quieter night.”
 of 5 bubbles deloresr911, 9 Jun 2016 | Read review
“Although the rooms are nice, when leaving a tip, I consider where there is dust on the headboards, if the tub was cleaned , etc...That did not happen a couple of days that we were there.”
 of 5 bubbles karons19, 29 May 2015 | Read review
5 of 5