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I was attending a conference in Cleveland, TN, and stayed at Mountain View for a full week. I booked through Expedia, and asked multiple times, for two beds in my room. I called the hotel several days ahead of time, and they informed me there...More
New owners were very accommadating, gracious, and friendly. Look forward to seeing the planned improvements. Delicious breakfast with friendly and helpful waitresses. Spectacular view of mountains and mountain side.
My husband & I stayed here on our way to Maggie Valley, NC. The room was nice but we were disappointed that a parking space for our motorcycle was not available directly outside our window as requested but was in front of a handicap space....More
This hotel could be an excellent location with some minor corrections. I agree with many who suggest better communication as to when breakfast would be provided. I received a voucher for breakfast at the sister hotel which was appreciated. However, we were running behind on...More
3 Thank Albert M
Response from Richie H, Manager at Mountain View InnResponded 28 May 2014
Thank you so much for recognizing the value of our property to hotel guests. As you mention, there are many qualities that resemble hotels in a higher, more 5 star rating. Yes, we have some areas of the property that show the age, but the...More
We came to the area for my niece's college graduation. If we hadn't been driving for 13 hours and weren't completed exhausted, we would've packed our bags immediately and gone anywhere but here. It was too late in the night and we just couldn't go...More
4 Thank Takemetoalaska
Response from Richie H, Manager at Mountain View InnResponded 12 May 2014
No words would be adequate. Sometimes a person or business needs to say I'm sorry. This is one of those times. It appears that you were given a bad room on an obvious bad day for our property. I cannot explain nor will I make...More