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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

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Traveller (39)
Room & Suite (35)
Dining (4)
Overview
  • Excellent45%
  • Very good32%
  • Average14%
  • Poor7%
  • Terrible2%
Travellers talk about
“taco bell”(32 reviews)
“lookout mountain”(68 reviews)
“cracker barrel”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (555)
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All reviewstaco belllookout mountaincracker barrelcinnamon rollsroom was cleanruby fallsfront deskpancake makerincline railwaywould stay here againindoor poolfree breakfastyogurtbiscuits and gravyone night stayshort drivewaffle house
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221 - 225 of 552 reviews
Reviewed 14 November 2014

The rooms here were bog-standard for the Holiday Inn Express chain. Reception staff were very friendly and chatty, but the TV wasn't working in our room and over the course of our 2-day stay, despite reporting the problem 4 times and being promised it would...More

Thank IMUK
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 17 November 2014

Dear IMUK, Thank you so much for your feedback. I sincerely apologize for any inconvenience that this may have caused during your stay. Customer satisfaction and service is our primary objective and this matter will certainly be addressed with our hospitality team. I know that...More

Reviewed 3 November 2014

Back in February I stayed in a Holiday Inn in Atlanta in which i had an absolutely horrible experience, so i wasn't to thrilled about staying in another Holiday Inn. But I turned out to be wrong to prejudge this hotel, because it is simply...More

Thank KHH808
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 6 November 2014

Dear KHH808, Thank you so much for this WONDERFUL review! Receiving reviews like this one truly warm our hearts! I have shared your review with not only Alicia and our entire front desk team, but with our Management staff was well! Seeing in action the...More

Reviewed 14 October 2014

We booked this property because of the good reviews and because it was close to Lookout Mountain. Not a great experience. The beds were OK, but the rooms were a little dated, particularly the bathroom (no fan). When we were getting ready to go out...More

1  Thank 37774ron
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 17 October 2014

Dear 37774ron, I sincerely apologize for your experience and will investigate the issues described. Thank you for taking your valuable time in posting a review of your experience with us at the Holiday Inn Express Lookout Mountain as this will give us the opportunity to...More

Reviewed 14 October 2014 via mobile

Stayed at this motel October 13th, 2014. I had a total if 5 rooms. This hotel is in bad need of upkeep. 4 out of 5 rooms air conditioning didn't work. 3 out of five rooms were not fully cleaned. My room, 404, had last...More

1  Thank berttrum
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 17 October 2014

Dear berttrum, First and foremost, I sincerely apologize for your experience and will investigate the issues described. Thank you for taking your valuable time in posting a review of your experience as this will give us the opportunity to address your concerns. Feel free to...More

Reviewed 9 October 2014

superfast checkin, great staff. Very clean, and very nice rooms. Great location. This place is GREAT!!! Glad that I can count on consistent details at Holiday Inn Express. Tons of TV channels too in case I need them. ThanksMore

Thank steve r
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 9 October 2014

Dear steve r, Thank you so much for choosing the Holiday Inn Express and for your loyalty to the IHG brand. We strive to continually provide the consistency that our guests have come to know and love! I will be certain to share your kind...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Breakfast Available
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$ 135 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 135 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (39)
Room & Suite (35)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Donna M
9 April 2018|
AnswerShow all 2 answers
Response from fyreteach1 | Reviewed this property |
Hi, to be really quite honest, I wouldn't send my dog there. It was really quite dirty when my family and I were there. I do not know what its like now, but I'm sure they could not have cleaned it by now. Hope this helped.
0
Votes
ConnienScott
18 October 2015|
AnswerShow all 3 answers
Response from Lilhermans04 | Reviewed this property |
I'm not sure about smoking rooms but I would guess no. There is no hot tub at all in the hotel. Hope this helps!
0
Votes
Room Tips
"Our accessible room for the night was 422."
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"517 is good"
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"Ask for room way from highway."
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"Ask for room away from highway."
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