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Red Roof PLUS+ & Suites Chattanooga - Downtown

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Red Roof PLUS+ & Suites Chattanooga - Downtown
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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Start your review of Red Roof PLUS+ & Suites Chattanooga - Downtown
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Reviewed 3 weeks ago

This hotel was horrible. It was stated that it was downtown and listed several amenities. The hotel did not have any amenities. But the worst part was the location. As soon as we pulled off of the interstate it was right there. It was in a very bad area of town. My son and I checked in and took our...

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Helpful?
1Thank crystal h
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

Miss. Crystal, I apologize that you did not feel safe during your stay. I can assure you that our hotel is very safe and while homelessness is unfortunately an issue in the area we work hard as a staff to maintain the grounds and keep them off of the property so they will not disturb our lovely guest such as...

Reviewed 14 January 2017

This has been the worse experience I've had in a hotel in my whole entire life. We came in for one of our daughter's cheer competition and stayed with several of her teammates. In our first room, the linens were dirty and were clearly not cleaned. Later, after a flooding incident (a water heater burst in a vacant room, not...

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Helpful?
1Thank Willie S
i0806, General Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

Admittedly the weekend you are referring to was not a shining moment on our record. All of the issues however have been addressed and once again I am sincerely sorry for the issues that you all had. Rachel

Reviewed 7 January 2017 via mobile

Me and my husband were planning a night out with our dog on our anniversary and I called the red roof Inn and the front lady answered and she was very sweet very polite I set up a reservation she even gave me a discount and she was just super polite I just love the way she talked she was...

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Helpful?
Thank Caitlin J
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

I am so glad that you guys enjoyed your stay! One of my favorite parts of my job is that we are pet friendly and I am glad that you were given excellent service from my front desk staff! Hope to see you guys again soon!

Reviewed 12 December 2016

Stayed in at the Red Roof Inn in Downtown Chattanooga during a bike-riding get away. On the last day of my stay, I was either going to have to cut short my bike ride, or get a late check out, but late check out was still pretty early. Team member Mohagany, made an exception to extend the late check out...

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Helpful?
Thank JRevBike
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

Thank you so much for the kind words sir! Here at Red Roof we strive to give the best customer service possible to make our guest feel like family and not customers. I am so glad that Miss. Mohagany was able to accommodate you and will be thrilled when she hears of the kind words you had to say about...

Reviewed 11 December 2016 via mobile

The hotel itself is disgusting. There is dust everywhere and the floors need to be cleaned ASAP! At night it seemed like people just get wild and party at the hotel with loud music and slamming doors. Our room keys never worked and we always had to go to the front to get them fixed. One time we waited for...

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Helpful?
2Thank Brittany b
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

Dear Mrs. Brittany, Please accept my sincerest apologies in regards to your experience with Red Roof Plus and Suites. We have worked hard to raise our standards and by your photos and complaints it is obvious that we have dropped the ball. If you do not mind sending me an email to i0806@redroof.com so that I may gather more information...

Chattanooga, Tennessee
Reviewed 29 November 2016 via mobile

Very impressed with this Red Roof Inn, I have had several different stays at a different Red Roof Inn (Chattanooga Airport) that made me wary of booking with Red Roof again. I am not a raving fan of cockroach infestations (to the point you have to switch rooms) or cigarette burned and obviously unwashed bed sheets. However, I am glad...

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Helpful?
Thank gaeaofspace
Bowdon, Georgia
Reviewed 28 November 2016

This was a great place to stay for the price, which included continental breakfast and free daily paper. Convenient to downtown, easy access, friendly staff, and as always with Red Roof, non smoking and pet friendly. Large pet walking area.

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Helpful?
Thank 360philliph
VALDOSTA
Reviewed 3 November 2016 via mobile

Hotel is clean and quiet, staff is very pleasant Rachel is an very good front desk attendant, we did use the pool it was nice and warm. King suite room was so comfortable. We enjoyed our stay we will return.

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Helpful?
Thank klma2014
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

Thank you so much for the kind words!!! We are glad that you enjoyed your stay and hope to see you again on your next visit to Chattanooga, TN! Rachel Mabry Front Desk Manager

Crawley, United Kingdom
Reviewed 27 October 2016

The room was clean but dark and dated, Our room had an Air con unit that leaked over the carpet by the side of the bed, the swimming pool had plaster coming off the bottom of the pool and surround dirty, the staff were not friendly or helpful

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Helpful?
Thank srpatrick
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

I am so sorry for your experience while visiting Chattanooga. I can assure you that the staff her at the Red Roof Strives to be friendly and courteous to every guest because we understand that without our loyal guests we are nonoperational. I will look into the leaking unit and the issues with the swimming pool, and apologize if your...

Muscle Shoals, Alabama
Reviewed 22 October 2016

I chose this hotel based on what I thought was good proximity to downtown, which wasn't quite the case; so check location carefully. Our 1st floor room was quite noisy, which appeared to be from all-night work activity from a nearby location. Our room was large w/a large bathroom (accessible). The room & bathroom appeared clean but the wood floors...

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Helpful?
Thank Southernnow
i0806, Front Office Manager at Red Roof PLUS+ & Suites Chattanooga - Downtown, responded to this review

I am sorry for the noise level in your room the evening of your stay and will make sure to alert the housekeeping staff of the issue with the floors. We have been working hard to correct some missteps in housekeeping protocol recently and hope that upon your next visit to Chattanooga you will give us another chance. Rachel Mabry...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. The 100% Smoke-Free Red Roof PLUS+ & Suites Chattanooga is only minutes from downtown. The nearby Chattanooga Choo Choo is listed on the National Register of Historic Places and offer historical railway exhibits that are housed in the city’s former terminal station. The Tennessee Aquarium and the University of Tennessee at Chattanooga are also within a short distance from the hotel. Visitors will enjoy browsing local museums. The Chattanooga Metropolitan Airport is 12 miles from the hotel. This Red Roof PLUS+ hotel features Premium Rooms with breakfast and a snack ready in your room! We offer free WiFi and cable TV. Microwave & refrigerator, coffee maker, flat screen TV, and work desk in all rooms. Guests can relax in the indoor heated pool. **POOL CLOSED due to maintenance.** ... more   less 

Additional Information about Red Roof PLUS+ & Suites Chattanooga - Downtown

Address: 2431 Williams Street, Chattanooga, TN 37408-2926 (Formerly Rodeway Inn & Suites)
Region: United States > Tennessee > Chattanooga
Price Range: ₹ 5,109 - ₹ 9,498 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ & Suites Chattanooga - Downtown 2.5*
Number of rooms: 50
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Also Known As:
Comfort Suites Chattanooga Hotel Chattanooga
Chattanooga Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof PLUS+ & Suites Chattanooga - Downtown staff and other travellers.
5 questions
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Questions? Get answers from Red Roof PLUS+ & Suites Chattanooga - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here. If you are to stay here, ask for a second or third floor room not facing the street.”
 of 5 bubbles 361willies, 14 Jan 2017 | Read review
“Great location, close to everything! Friendly and efficient staff!”
 of 5 bubbles JRevBike, 12 Dec 2016 | Read review
“Different hotel!”
 of 5 bubbles srpatrick, 27 Oct 2016 | Read review
“Maybe try a room on the street side as the back side currently has lots of night work going on close by.”
 of 5 bubbles Southernnow, 21 Oct 2016 | Read review
“Ask front desk for coupons.”
 of 5 bubbles JerryMud, 19 Sep 2016 | Read review
5 of 5